Breakfast could be little bit better. I missed freah vegetables.

Reception staff very kind and helpful. Great location.

Stayed in August 2025

Despite good insulation, some noise from outside.

Friendly and helpful staff, location, cleanliness...

Stayed in August 2025

We had an absolutely wonderful stay at Hotel Eleven. From the moment we arrived, the service was exceptional. When we requested a room change, management handled it promptly and with such professionalism—it was seamless and truly appreciated. The location could not have been better—right in the heart of the Old Town, with everything we needed just steps away. The hotel itself is immaculately clean. The beds were cloud-like. The bathroom shower was amazing, especially after a long day exploring the city. Breakfast was excellent, with a great selection. Having coffee and tea on tap throughout the day was a great touch. Asmir went above and beyond to accommodate all of our needs, making us feel genuinely welcomed and cared for. His professionalism and customer service were 5 star. An all round great human being. It’s rare to find a place that combines outstanding hospitality with such a high standard of cleanliness, comfort, and convenience, but Hotel Eleven delivers on every level. We can’t recommend this hotel highly enough and will definitely be returning on our next visit to Sarajevo!

Stayed in August 2025

No thing.

Loved this hotel. The staff were incredibly friendly and helpful. The design is beautiful and everything feels new and fresh. The service was excellent and the breakfast was delicious with great quality food. The location is perfect in the old town. Highly recommend!

Stayed in August 2025

Location, very clean

Stayed in August 2025

A very nice new hotel, very clean room, spacious with modern equipment. breakfast very rich, stuff very friendly, parking close to the hotel with a fee, the location of the hotel walking distance from Barscarzija.

Stayed in August 2025

Although the WiFi is fast at the main areas of the hotel, the signal is weak in rooms which are on the side of the building. My room actually didn't have any proper connection, so it was unusuable. Hotel offered to place an extender during my stay, however that didn't happen. The breakfast was on lower end for a 4star hotel. The selection was medium but the restaurant section is a very small room without any windows, not the best breakfast experience overall, you feel like being in a hospital waiting room, no music as it is common with other hotels. I think a little bit more flowers, some music or a bigger room with windows would make the experience much better.

The hotel is in a convenient location in the city center, you can expect quick checkin process due to the small size of the hotel. The rooms are very clean and modern.

Stayed in August 2025

We had an absolutely amazing stay! The hotel’s location couldn’t be more perfect—everything we needed was just a short walk or ride away. The staff went above and beyond to make us feel welcome, especially Asmir, who shared so many fantastic local recommendations that truly made our trip unforgettable. Breakfast was fresh and delicious every morning from 7–10am, and having parking available made everything so convenient. They also partner with Paya Taxi, a reliable and professional taxi service that made getting around a breeze. From start to finish, this was one of the best hotel experiences we’ve ever had. Highly recommended!

Stayed in August 2025

The parking situation is inconvenient. It requires a prior reservation, and there are only about four spots available. Only two of them are directly in front of the hotel, while the remaining two are about a 2-minute walk away. Additionally, there is a risk that someone who is not a hotel guest might take your reserved parking spot.

The hotel is newly built in 2025 and is very clean. Its location is excellent, right in the heart of the old town. The breakfast is acceptable and provides a good start to the day.

Stayed in July 2025

Staff are exceptional and very helpful, rooms are clean, comfortable and very spacious (high ceilings too), comfortable beds, super bathrooms and excellent breakfast. Have already booked to stay again.

Stayed in July 2025

Every thing we’re well organized and staff are so friendly , room was so clean

Through booking

Stayed in July 2025

Little bit high price but the service is excellent so its ok.

Friendly staff, perfect location and the rooms very nice decorated with high ceiling and modern white vibes very comfy and clean as well as quiet despite being in the heart of the down town which is great. There is one guy in the reception always smiling and helping made our first impression of bosnia quite positive. Aldo I asked for an iron before arriving and found it in the room upon arrival which was awesome service. Thank you.

Stayed in July 2025

There are places that stay in your heart — and Hotel Eleven in Sarajevo is one of them. From the very first moment you enter this warm, cozy space, you realize this is not just a hotel — it's a place created with love, care, and intelligence. It's a small, boutique-style hotel, and that's exactly what makes it special: everything has been thoughtfully designed to make the guest feel seen, valued, and comfortable. The heart of this hotel is Elena, the team leader — a woman with amazing charm, attentiveness, and a natural gift for hospitality. Because of her and the entire staff, you feel more like you're visiting kind friends than simply staying at a hotel. The breakfast is exceptional — rich, fresh, delicious, with everything you could possibly want. And the fact that you can always enjoy a cup of coffee and a cookie throughout the day might seem like a small thing, but it’s actually a sign of true care. This isn’t just service — this is heartfelt hospitality. The staff, from the cleaning lady to the manager, are all extraordinarily polite, respectful, and kind. I even had the chance to meet the owner — a wonderful, thoughtful man, clearly someone who has put not only investment into this place, but heart and soul. The rooms are new, fresh, and designed with real intelligence. Every detail — the lighting, the sockets, the furniture, the amenities — is there to make the guest’s stay as comfortable and pleasant as possible. You can tell that every centimeter of space was carefully considered. The location is absolutely perfect — right in the city center, but surprisingly peaceful and quiet. At night, you sleep in total silence, as if you're far from the hustle and bustle. Cleanliness is impeccable — daily housekeeping is done to the highest standard. The bed and mattress are large, new, and incredibly comfortable — after a long day of exploring Sarajevo, falling asleep here is a real treat.

Stayed in June 2025

Great location

Stayed in June 2025

Hotel is in city center with private parking very close. Rooms are large, clean. Staff is very polite and nice.

Stayed in June 2025

Small and cozy hotel with just 11 rooms, I found it positive point although some people might not consider the same feeling towards small hotels.

Outstanding location in downtown center, just 50 meters away from tram station, new furniture, family oriented, kind and personal service from all staff and the manager, you feel at your house.

Stayed in June 2025

Absolutely mazing staff, location and cleanliness.

Stayed in May 2025

We were first guests at this hotel. Everything was ready on the rank A1* :-) Hotel right in the middle of the city. Friendly and professional staff, room was clean, we have fresh new water and sweet apples every day at our room. Breakfasts were great, every day Mr. or Mrs. receptionist asks us if everything is ok, this is very pleasant from them. In a case of next visit Sarajevo, we have right choice to accomodation.

Stayed in May 2025

The smell from the air conditioning was really annoying, a strange chemical odor throughout the hotel. The breakfast room is really small. The matress was hard as concrete.

The location was nice and it was tidy and clean.

Stayed in June 2025

Having a better quality coffee machine at breakfast with more options of hot drinks.

Excellent location Good access to old town shops, cafes, restaurants and mosques Close to tram Clean and modern Staff work tirelessly to meet your needs, constantly ensuring we are comfortable

Stayed in July 2025

Since rooms have large white walls, a few art pieces would make it really enjoyable.

Brand new hotel, only 11 rooms (hence the name). Well appointed and fully functional. A/C easily adjustable and efficient. Very high ceilings. Smack dab in the city center, only 5-10 minutes walk from most attractions. Nice breakfast buffet, well-stocked mini bar, and very friendly staff.

Stayed in June 2025

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Stayed in August 2025

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Stayed in July 2025

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Stayed in July 2025