Reviews of Hotel Eleven 4 stars
Branilaca Sarajeva 53, 71000 Sarajevo, Bosnia and Herzegovina
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReception staff very kind and helpful. Great location.
Breakfast could be little bit better. I missed freah vegetables.
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewFriendly and helpful staff, location, cleanliness...
Despite good insulation, some noise from outside.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewWe had an absolutely wonderful stay at Hotel Eleven. From the moment we arrived, the service was exceptional. When we requested a room change, management handled it promptly and with such professionalism—it was seamless and truly appreciated. The location could not have been better—right in the heart of the Old Town, with everything we needed just steps away. The hotel itself is immaculately clean. The beds were cloud-like. The bathroom shower was amazing, especially after a long day exploring the city. Breakfast was excellent, with a great selection. Having coffee and tea on tap throughout the day was a great touch. Asmir went above and beyond to accommodate all of our needs, making us feel genuinely welcomed and cared for. His professionalism and customer service were 5 star. An all round great human being. It’s rare to find a place that combines outstanding hospitality with such a high standard of cleanliness, comfort, and convenience, but Hotel Eleven delivers on every level. We can’t recommend this hotel highly enough and will definitely be returning on our next visit to Sarajevo!
Dear Shaz, Thank you sincerely for your wonderful words and for taking the time to share your experience. We are truly delighted to hear that you enjoyed your stay with us and that we were able to meet your expectations – from comfort and cleanliness to breakfast and location. We are especially pleased that Asmir made such a positive impression; we will gladly share your kind words with him, and they will mean a lot. Your recommendation is the greatest reward and motivation for us to continue providing service at the highest level. We look forward to welcoming you back on your next visit to Sarajevo – it will be our pleasure to host you again. Warm regards, Hotel Eleven
Dear Shaz, Thank you sincerely for your wonderful words and for taking the time to share your experience. We are truly delighted to hear that you enjoyed your stay with us and that we were able to meet your expectations – from comfort and … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLoved this hotel. The staff were incredibly friendly and helpful. The design is beautiful and everything feels new and fresh. The service was excellent and the breakfast was delicious with great quality food. The location is perfect in the old town. Highly recommend!
No thing.
Dear Hossam, thank you for your wonderful feedback! We’re delighted that you enjoyed the kindness and attentiveness of our staff, the beautiful hotel design, the breakfast, and our location in the Old Town. Your recommendation means a lot to us, and we look forward to welcoming you back! Hotel Eleven
Dear Hossam, thank you for your wonderful feedback! We’re delighted that you enjoyed the kindness and attentiveness of our staff, the beautiful hotel design, the breakfast, and our location in the Old Town. Your recommendation means a lot t… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewLocation, very clean
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewA very nice new hotel, very clean room, spacious with modern equipment. breakfast very rich, stuff very friendly, parking close to the hotel with a fee, the location of the hotel walking distance from Barscarzija.
Dear Matjaž, thank you for your kind feedback! We’re delighted that you enjoyed the cleanliness and spaciousness of your room, the rich breakfast, the friendliness of our staff, and our convenient location near Baščaršija. We look forward to welcoming you back! Hotel Eleven
Dear Matjaž, thank you for your kind feedback! We’re delighted that you enjoyed the cleanliness and spaciousness of your room, the rich breakfast, the friendliness of our staff, and our convenient location near Baščaršija. We look forward t… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewThe hotel is in a convenient location in the city center, you can expect quick checkin process due to the small size of the hotel. The rooms are very clean and modern.
Although the WiFi is fast at the main areas of the hotel, the signal is weak in rooms which are on the side of the building. My room actually didn't have any proper connection, so it was unusuable. Hotel offered to place an extender during my stay, however that didn't happen. The breakfast was on lower end for a 4star hotel. The selection was medium but the restaurant section is a very small room without any windows, not the best breakfast experience overall, you feel like being in a hospital waiting room, no music as it is common with other hotels. I think a little bit more flowers, some music or a bigger room with windows would make the experience much better.
Dear Sandor, Thank you for sharing your experience and valuable suggestions. We are glad that you recognized the cleanliness and modern design of our rooms, as well as the convenient location of the hotel. We sincerely regret the difficulties with the WiFi and the lack of power outlets in your room, as well as the fact that the breakfast and dining area did not fully meet your expectations. Your suggestions regarding the atmosphere, music, and décor are very valuable to us and will help us improve the experience for our future guests. We truly hope to have the opportunity to provide you with an even better stay in the future. Hotel Eleven
Dear Sandor, Thank you for sharing your experience and valuable suggestions. We are glad that you recognized the cleanliness and modern design of our rooms, as well as the convenient location of the hotel. We sincerely regret the difficult… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewWe had an absolutely amazing stay! The hotel’s location couldn’t be more perfect—everything we needed was just a short walk or ride away. The staff went above and beyond to make us feel welcome, especially Asmir, who shared so many fantastic local recommendations that truly made our trip unforgettable. Breakfast was fresh and delicious every morning from 7–10am, and having parking available made everything so convenient. They also partner with Paya Taxi, a reliable and professional taxi service that made getting around a breeze. From start to finish, this was one of the best hotel experiences we’ve ever had. Highly recommended!
Dear Lela, thank you so much for your amazing review! We’re thrilled to hear that you had such an exceptional stay and enjoyed our central location, fresh breakfast, and convenient parking. We’re especially delighted that Asmir made your experience unforgettable with his recommendations – we’ll make sure to share your kind words with him. It’s wonderful to know that our cooperation with Paya Taxi added to your comfort as well. Your recommendation means the world to us, and we look forward to welcoming you back for another memorable stay! Hotel Eleven
Dear Lela, thank you so much for your amazing review! We’re thrilled to hear that you had such an exceptional stay and enjoyed our central location, fresh breakfast, and convenient parking. We’re especially delighted that Asmir made your ex… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewThe hotel is newly built in 2025 and is very clean. Its location is excellent, right in the heart of the old town. The breakfast is acceptable and provides a good start to the day.
The parking situation is inconvenient. It requires a prior reservation, and there are only about four spots available. Only two of them are directly in front of the hotel, while the remaining two are about a 2-minute walk away. Additionally, there is a risk that someone who is not a hotel guest might take your reserved parking spot.
Dear Ridha, thank you for taking the time to share your experience. We’re delighted that you appreciated the cleanliness of the hotel, our central location, and the breakfast. We’re sorry for the inconvenience regarding parking. Due to the limited availability in the old town, we do our best to secure reserved spots for our guests and minimize the risk of them being taken by others. Your feedback is very valuable to us, and we’ll take it into consideration to improve this service. We hope to welcome you back again soon! Hotel Eleven
Dear Ridha, thank you for taking the time to share your experience. We’re delighted that you appreciated the cleanliness of the hotel, our central location, and the breakfast. We’re sorry for the inconvenience regarding parking. Due to the … Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewExcellent location Good access to old town shops, cafes, restaurants and mosques Close to tram Clean and modern Staff work tirelessly to meet your needs, constantly ensuring we are comfortable
Having a better quality coffee machine at breakfast with more options of hot drinks.
Dear Guest, thank you for sharing your feedback! We’re glad you enjoyed our excellent location, the comfort and cleanliness of our rooms, and the efforts of our dedicated staff. We truly appreciate your suggestion regarding the coffee machine and will take it into consideration to improve our breakfast experience. We hope to welcome you again soon! Hotel Eleven
Dear Guest, thank you for sharing your feedback! We’re glad you enjoyed our excellent location, the comfort and cleanliness of our rooms, and the efforts of our dedicated staff. We truly appreciate your suggestion regarding the coffee machi… Show more
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewStaff are exceptional and very helpful, rooms are clean, comfortable and very spacious (high ceilings too), comfortable beds, super bathrooms and excellent breakfast. Have already booked to stay again.
Dear David, thank you so much for your amazing feedback! We’re thrilled to hear that you enjoyed the comfort of our rooms, the spacious design, our breakfast, and the service provided by our team. It’s wonderful to know you’ve already booked your next stay – we can’t wait to welcome you back! Hotel Eleven
Dear David, thank you so much for your amazing feedback! We’re thrilled to hear that you enjoyed the comfort of our rooms, the spacious design, our breakfast, and the service provided by our team. It’s wonderful to know you’ve already booke… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThrough booking
Every thing we’re well organized and staff are so friendly , room was so clean
Dear Safeya, thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the organization, the friendliness of our staff, and the cleanliness of your room. Your satisfaction means the world to us, and we look forward to welcoming you again. Hotel Eleven
Dear Safeya, thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the organization, the friendliness of our staff, and the cleanliness of your room. Your satisfaction means the world to us, and we look forward to … Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewFriendly staff, perfect location and the rooms very nice decorated with high ceiling and modern white vibes very comfy and clean as well as quiet despite being in the heart of the down town which is great. There is one guy in the reception always smiling and helping made our first impression of bosnia quite positive. Aldo I asked for an iron before arriving and found it in the room upon arrival which was awesome service. Thank you.
Little bit high price but the service is excellent so its ok.
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our central location, beautifully designed rooms, and the peaceful atmosphere despite being in the heart of the city. It means a lot to us that our team – especially our always-smiling front desk colleague – made such a positive impression and helped shape your first experience of Bosnia. We're also glad the iron was waiting for you in the room as requested — we always aim to go the extra mile for our guests. We truly appreciate your kind words about the service, and we understand your note about the price. Your feedback helps us continue to improve and provide the best possible value. Thank you once again, and we hope to welcome you back soon!
Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our central location, beautifully designed rooms, and the peaceful atmosphere despite being in the heart of the city. It means a lot to us that our team… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewThere are places that stay in your heart — and Hotel Eleven in Sarajevo is one of them. From the very first moment you enter this warm, cozy space, you realize this is not just a hotel — it's a place created with love, care, and intelligence. It's a small, boutique-style hotel, and that's exactly what makes it special: everything has been thoughtfully designed to make the guest feel seen, valued, and comfortable. The heart of this hotel is Elena, the team leader — a woman with amazing charm, attentiveness, and a natural gift for hospitality. Because of her and the entire staff, you feel more like you're visiting kind friends than simply staying at a hotel. The breakfast is exceptional — rich, fresh, delicious, with everything you could possibly want. And the fact that you can always enjoy a cup of coffee and a cookie throughout the day might seem like a small thing, but it’s actually a sign of true care. This isn’t just service — this is heartfelt hospitality. The staff, from the cleaning lady to the manager, are all extraordinarily polite, respectful, and kind. I even had the chance to meet the owner — a wonderful, thoughtful man, clearly someone who has put not only investment into this place, but heart and soul. The rooms are new, fresh, and designed with real intelligence. Every detail — the lighting, the sockets, the furniture, the amenities — is there to make the guest’s stay as comfortable and pleasant as possible. You can tell that every centimeter of space was carefully considered. The location is absolutely perfect — right in the city center, but surprisingly peaceful and quiet. At night, you sleep in total silence, as if you're far from the hustle and bustle. Cleanliness is impeccable — daily housekeeping is done to the highest standard. The bed and mattress are large, new, and incredibly comfortable — after a long day of exploring Sarajevo, falling asleep here is a real treat.
Dear Nathan, We are truly touched by your heartfelt and beautifully written review — thank you so much for taking the time to share your experience in such detail. Reading your kind words brought a smile to every member of our team. It means the world to us to know that our efforts to create a warm, thoughtful, and comfortable environment made such a positive impression on you. Your recognition of Elma and the entire team is especially appreciated — they are indeed the heart of Hotel Eleven, and we are so proud of the atmosphere of genuine hospitality they create every day. We are also delighted that you noticed the little details — from the freshly prepared breakfast to the coffee and cookies, and even the thoughtful room design. Your comment about feeling like you were visiting kind friends rather than just staying at a hotel is the greatest compliment we could hope for. It was a pleasure having you with us, and we hope that Sarajevo and Hotel Eleven will always have a special place in your heart. You certainly have one in ours. Warmest regards, Hotel Eleven
Dear Nathan, We are truly touched by your heartfelt and beautifully written review — thank you so much for taking the time to share your experience in such detail. Reading your kind words brought a smile to every member of our team. It me… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewGreat location
Dear guest, Thank you for your review! We're glad you enjoyed our great location and hope to welcome you again soon. Warm regards, Hotel Eleven
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewHotel is in city center with private parking very close. Rooms are large, clean. Staff is very polite and nice.
Dear guest, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay with us and appreciated our central location, private parking, spacious and clean rooms, and especially our friendly staff. Your satisfaction means a lot to us, and we hope to welcome you again soon! Warm regards, Hotel Eleven
Dear guest, Thank you so much for your kind words! We’re delighted to hear that you enjoyed your stay with us and appreciated our central location, private parking, spacious and clean rooms, and especially our friendly staff. Your satisfa… Show more
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewBrand new hotel, only 11 rooms (hence the name). Well appointed and fully functional. A/C easily adjustable and efficient. Very high ceilings. Smack dab in the city center, only 5-10 minutes walk from most attractions. Nice breakfast buffet, well-stocked mini bar, and very friendly staff.
Since rooms have large white walls, a few art pieces would make it really enjoyable.
Dear guest, Thank you very much for your detailed and thoughtful review! We're so pleased you enjoyed the comfort of our rooms, the efficient A/C, high ceilings, central location, and the breakfast and mini bar offerings. We're especially happy to hear your kind words about our team — it means a lot to us! Also, thank you for your suggestion regarding artwork — we truly appreciate feedback like yours and will definitely take it into consideration to further enhance the guest experience. Looking forward to welcoming you again soon! Warm regards, Hotel Eleven
Dear guest, Thank you very much for your detailed and thoughtful review! We're so pleased you enjoyed the comfort of our rooms, the efficient A/C, high ceilings, central location, and the breakfast and mini bar offerings. We'r… Show more
Reviewed: 14 June 2025 · Stayed in June 2025
Verified review