Bathroom accessories sets was not to the standard of the hotel

Friendly staff

Stayed in February 2025

I would have liked the fridge and the safe in the room.

Hotel has the perfect location,the rooms were very spacious and it’s very clean.the staff were extremely helpful and sweet and welcoming. We were upgraded to the 3 bed room which was really lovely. We would like to especially thank lovely Mukica from the housekeeping for her extra hospitality on our arrival and helping us with couple of logistical issues.

Stayed in February 2025

We traveled as a group of friends. One of the rooms allocated to us was very small and impractical. It was really inadequate for 2 people. We had no problems in the other rooms.

Very clean, quiet place. Breakfast service is very good, plenty of variety. Ala carte menu is satisfactory. We met Fata, who works at the reception. She kindly answered our questions about many subjects. She helped us a lot. She also speaks our language (Turkish) very well.

Stayed in February 2025

Nothing

Clean and comfortable Have breakfast with ski mountain view Have playground for kids to play Friendly staff

Stayed in January 2025

Great location and friendly staff.

Stayed in January 2025

The breakfast buffet used to be amazing. It is not anymore.

We love the location, accessibility to the slopes, and the room variety (#of beds)

Stayed in January 2025

very poorly organized parking lot, which is not only intended for hotel guests, but also for restaurant guests, which means it fills up quickly and you as a guest can be left without a parking space. Not enough ski lockers and poor wall insulation in the rooms.

Nice hotel, clean and comfortable, with a nice view of the mountains. Excellent breakfast and dinner. Some of the staff are very friendly. It is very close to the ski slopes.

Stayed in December 2024

No AC! this is the first time in my life to stay in a hotel without AC. It was an unpleasent experience during the day, very hot. by evening, the weather was wonderful.

Amazing location, view, very clean and nice staff. The food is very delicious

Stayed in August 2024

Not having mugs or tea/coffeee in the room. This really brought my view of the place down. I didnt even have a spoon to still my tea in the morning, nor a mug to put it in. but there WAS a kettle and two glases which didnt make sense to me. There was a spce for a fridge, but no fridge. I expected much better and this place really made up for it in other ways. A small details easily fixed, if they just put two mugs and a spoon or two and some tea coffee, like alsmost EVERY other place I have been to has. I was able to get a mug and spoon from the restaurant but I feel I should to have had to do that. Not at a 4 star Hotel.

The location is PERFECTLY placed. The view from the balcony and the distance from restaurants and other attractions made this the ideal spot. The food was great and the staff really friendly and accomodating. The Hot Tub and Sauna is definately worth trying.

Stayed in October 2024

ok

Stayed in September 2024

the room was missing a lot of things like a kettle and a sofa like the picture. Food was not that good neither the coffee.

The staff were so helpful and friendly

Stayed in September 2024

At first, I booked room with queen double size bed and did include comment while booking procedure. Hotel staff didn't read my comment and gave me seperated beds for two people. I was lucky that hotel was not crowded because the mountain was lacking snow for skiers. So they have changed my reservation and gave me what I was willing from the beginning. Note, hotel staff should be more careful and read booking information.

Room has a nice view towards the slopes and mountain.

Stayed in February 2024

No things

The staff approach so hospitable and firiendly, especially I would like to say a think about Emina Nina Provo..She is do it her job so good.

Stayed in January 2024

Understaffed in the restaurant area. We had to wait ages for food, and when finally arrived, we just had started with the first course when the waiter brought the main course. We gave up on the desert. Overall , it is very poor service.

The location was exceptional, and the hotel was nice and clean.

Stayed in August 2023

We reserved a room with a double bed, got one with two single beds put together.

Room was clean, and the included breakfast was huuuge and tasty!

Stayed in March 2023

Excelent local breakfast.

Stayed in March 2023

Room was not sound proof. Young guests in the room next to us were very loud and we couldn't sleep well. I was able to hear them clearly while talking and laughing loudly later in the evening until long after the midnight.

View and food in the restaurant were excellent. Parking lot was available and convenient. Staff was very polite and supportive. Bed was very comfortable. Room was well maintained during our stay. Overall very good accommodation with excellent view and restaurant.

Stayed in January 2023

room lights weren’t working, bed blanket was small, empty hand wash soap in the restroom. Dinner at lobby restaurant took long time to be prepared

room view, backside restaurant and room size

Stayed in March 2023

Breakfast could be a lot better with much more choice and more "healthy" options.

Close to the slopes, easily accessible.

Stayed in March 2023

Location, location , location and friendly staff

Stayed in February 2023

no minibar, extremely small tv. consider not giving guests 2 smart cards-one can be left in room, while the other can be taken away-just for your good.

great location, beautiful balcony view, additional floor heating and room heater. comfortable bed, large room. thank you very much for letting us in room 2 hours before official check in hour. special thanks to wonderful lady in spa center. it was pleasure spending time in spa, sauna, jacuzzi and in hotel as well.

Stayed in February 2023

the property was great, however the spa broke the day we got there and there is no gym. not a lot to do at the property which was a bummer as there was no snow so we just lounged in our room all day. not very exciting

Great location, lovely staff

Stayed in December 2022

Bjelasnica became a city which it should never become...

The hotel is amazing and the staff is nice.

Stayed in October 2022

sveje bilo ok

Stayed in September 2022