Reviews of Hotel Crystal 4 stars
Banjska bb, 71000 Sarajevo, Bosnia and Herzegovina
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Reviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewValue of money, the location in middle of garden and the staff
Furniture not new
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe hotel location is really fantastic beautiful views all around with green areas. Staff are nice, helpful, their way of talking and receiving us very respectful. Many many thanks to Dejna and Boyan for their receiption and support(apologize if I wrote the names wrongly). The breakfast is very delicious with a variety of dishes.
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewHospitality
None
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewThis place is a scam they have a structure problem with the building where every drop of water on the toilet floor causes a leak and instead fixing there building they pin the problem on you and force you to 100 euros extra They admitted to me that they’ve done this to multiple people when i was there 3 other people had the same issue and they forced all of us to pay 100 euros extra
Dear Guest, We are truly sorry to hear about your dissatisfaction, but unfortunately, the statements you made are not accurate. We have clear evidence showing that damage occurred during your stay, which we will be publishing to clarify the situation. You personally admitted to showering outside of the designated shower area, which caused significant water leakage into the ground-floor hallway due to water spreading across the bathroom floor. Despite the damage caused, we approached the matter with understanding and only charged you a portion of the repair costs. The room you occupied will remain out of service until the damage is fully repaired, meaning the loss is entirely ours. During our discussion, you acknowledged responsibility and agreed to cover the cost. Publicly complaining after the fact, especially after agreeing to the terms in person, is not an appropriate or fair way to address the issue. Furthermore, your review does not reflect the service provided by our team, who maintained a professional and courteous approach throughout your stay. We believe it is unjust to rate our hospitality and staff poorly based solely on consequences stemming from your own actions, which resulted in damage to the hotel property. With respect, [Hotel Management]
Dear Guest, We are truly sorry to hear about your dissatisfaction, but unfortunately, the statements you made are not accurate. We have clear evidence showing that damage occurred during your stay, which we will be publishing to clarify t… Show more
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewReviewed: 29 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewTransfer do aerodroma 👍
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in April 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewBeautiful location and very polite staff.
Dear Jožef, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at our hotel. Your feedback truly warms our hearts and motivates us to continue providing exceptional service. We look forward to welcoming you back for another memorable stay. Best regards!
Dear Jožef, Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay at our hotel. Your feedback truly warms our hearts and motivates us to continue providing exceptional service. We look forward to w… Show more
Reviewed: 22 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 February 2025 · Stayed in February 2025
Verified reviewI liked the staff. They were extremely kind and ready to help and answer any questions. The breakfast (despite it was in the hotel in front) was super good.
Temperature regulation system in the rooms was a bit tricky to set. Also the fan in the Bathroom was a little noisy for me. But still it's normal. It's just "my taste".
Visit us again and thank you very much. Kind regrads
Reviewed: 10 December 2024 · Stayed in December 2024
Verified reviewEverything was perfect.Thank you
Reviewed: 8 December 2024 · Stayed in December 2024
Verified reviewStaff was friendly and location was beautifull
Thank you, we welcome you to visit us again.