Reviews of Hotel Jezero

Really terrible experience. Rude man (apparently the owner) on the reception was very unpolite and grumpy. We chose this hotel because we had to come late in the evening, and this hotel had nonstop reception. At least this was written on their booking profile. When we came, we were surprised by extra fees, that the owner just made up (and „counted“ on the analogue calculator-he wanted all in cash)- we said that booking reservation says lower amount of money, and that amout should already include all fees. He said „booking is lying“ and just charged us extra fees. When we tried to negotiate and we kept saying this all looks odd, he told us: „Ok, then no reservation for you! Go away“. This was almost the midnight and we did not have place to go! Eventually we made an agreement, and we went upstairs. (We did pay the extra fee that he wanted because we were tired from this). The room was terrible. Really not worth the money. Old furniture, cheap interior frangrance causing headache. Very small room. For this money we have had so much better accomodation on our trip. (here we stayed only for one night). The other thing was „the nonstop reception“. When we accomodated ourselves, we wanted to go outside for a while, just to clear our heads. Downstair we realized, the door is locked! And we did not receive any key. We had the key only to our room. We were super upset that we are locked in, and we called the phone number that was on post-it on the door. No one answered. Eventually we found the same man SLEEPING upstairs, he was very angry, that he has to wake up on his own „nonstop reception“ and let us out. The breakfast was also horrible-very poor and not quality products. There are much nicer options in Sarajevo!