Reviews of Hotel Koncept Residence 4 stars

The room was clean and the staff were welcoming and friendly.

My experience at this hotel was quite disappointing. While the initial welcome was fine, the room conditions were unacceptable. When we returned to the room in the evening, we found a large spider and insects in the bed. Reporting this to the staff was met with indifference, and despite repeated requests, the issue was not resolved properly. We spent the entire night checking for more pests and trying to clean the room ourselves, which was extremely frustrating. The staff’s dismissive attitude and their attempt to normalize the situation was unacceptable for a four-star hotel, especially at a rate of around 100 euros per night. Despite our clear dissatisfaction, no compensation or even a sincere apology was offered.

Nothing

Dirty room , did not take my complaints seriously

They supported us to find hotel in the neighborhood

They cancelled our reservation and informed us by chat in booking app

I had a double room and a triple room for the children. The most important thing about this hotel is the staff, especially the hotel manager. We noticed their help and good manners. The breakfast was varied to the point of convincing.

The carpet needs to be changed or replaced with ceramic.

Mr kenen staff is helping and very polite

They shown its 4 star hotel No its not No water bottle in room As they give 2 bottle at least as welcome drink But no Room is are noisy. Middle of room thier is dental doctor office Very bad and noisy rooms area Reason we check out early one night No compensations they charge 3 night

Clam, peaceful, unique design, location is very nice and near to everything.

Parking slots are tight and limited.

The location is excellent and easily accessible. the whole staff are wonderful. They are polite, friendly, smiling, helpful, and so kind.including hotel manager and receptionist Amna, Kenan, and Imran. They truly reflect the beautiful hospitality of the Bosnian people and culture. The hotel and rooms are very clean and spacious. The breakfast is super and delicious with a lot of variety of food. We certainly recommend this hotel very much. We will definitely book again in this hotel in our next visit to Sarajevo.

None

Reseption staff amna very very very nice and friendly

Location is good

The air conditioning is not good

The staff (front desk) was very nice and polite.

There was a very (very) loud live party that ended very late (23:15). The guy from the front desk tried desperately to stop it, as he was receiving complaints from the clients (he was very polite and tried his best). Our room was located just above the hotel’s restaurant and we tried to sleep (together with a small baby). We told them that there are two options: change the room or check out in the middle of the night and just go to another hotel. Horrible experience as we had to leave at 6 in the morning and drive 14h.

Location close to airport. Food and breakfast oké.

Some staff members not friendly nor helpfull. Lights not working. Tap bath room broken. Expensive.