Great location, and the room was furnished with clean, modern furniture. Excellent job!

Stayed in August 2025

Rooms were a decent size, beds and pillows very comfortable Breakfast very good Staff very helpful This appears to be an extended building which means unfortunately there are steps leading to the elevator. I don’t think anyone with mobility issues would be able to manage all the steps. The staff did carry my luggage to the room.

Stayed in April 2025

The only downside of my stay was the breakfast experience. Although there were many options, some items like hard-boiled eggs, bread, salami, and juice often ran out and were not refilled in time. The juice dispensers were regularly empty, and even after asking the staff, it took quite a while to replace things. This was frustrating, especially for guests who are in a hurry and end up eating food they didn’t really want. Some staff seemed more focused on chatting with guests than checking on the food. With a bit more attention and quicker service, the breakfast experience could be much better and match the high quality of the rest of the hotel.

This is a great hotel with a beautiful interior and a big lobby that includes a nice, spacious bar. The staff were very friendly, polite, and always ready to help with tips or advice. The rooms are large, clean, and have everything you need. The bathroom was also very clean and comfortable. Big thanks to the housekeeping team—they did a great job! The price is a bit higher than some other hotels, but it’s totally worth it for the quality and service you get. The hotel is about a 10-minute walk from the old town, which is also the city center. The old town has a unique, historical feel of Ottoman times, with lots of small shops, tasty local restaurants, and kiosks with traditional food. There’s also a lovely park just a minute away from the center. I would definitely stay here again!

Stayed in April 2025

Staff.

Great location very clean.

Stayed in August 2024

The bathtub was unusually high. I slipped getting out every time. It could be dangerous for older people.

Having had some rather bad experiences with hotels around the Balkans, this was a very pleasant surprise. Location was fantastic. Having the garage is wonderful. Breakfast was abundant and delicious. The room was very spacious, comfortable, and clean. Staff was exceptional. Having a pool during a heat wave - priceless.

Stayed in June 2024

Breakfast choices and quality

Love the location, very clean facilities. The breakfast was a disaster! Barely any food tand judging by various platters on offer the food was stale and unappetising. That was really the only let down.

Stayed in June 2024

The reception did not speak english and communiction was difficult. Breakfast was poor. No real jiuce( only very sweat drink) or water was offered. No coffee. Espresso at extra costs. Parking only at extra costs. For 1 night paid about 20€ .

Hotel room was great, very big, a lot of space.

Stayed in March 2024

On the Spa you must pay separatly for using Sauna, 80km. Andy we pay for parking 30km per Day.

It was very Special an the Room was clean and beautiful! The Pool is on the 19th Floor and the view was so special!Also the Pool. The Service was very good! And the Breakfast so delicious.

Stayed in January 2024

Location was excelent, it was clean and the staff was polite.

Stayed in January 2024

Breakfast choices could have been better. Also, there was a strange smell in the bathroom.

Repeat stay, excellent facilities and fantastic staff. Very accommodating, friendly, polite staff couldn't ask for more. Buffet breakfast was a little bit disappointing with repetitive food choices but overall very good. Happy to stay again.

Stayed in November 2023

When it was time to check out, they literally turned off the lights in the room, which did not allow us to finish packing our things in a comfortable environment, and simply go to the toilet before going on the road. The ability to return at night to enter the hotel requires that the doors be opened by the hostess at the reception. Also, the sauna and all the spas were not working, for which the choice was made at Mellain, only the swimming pool was working, there was also no opportunity to order food in the room, the restaurant in the hotel was also closed. In general, EVERYTHING FOR WHICH THIS HOTEL WAS CHOSEN WAS NOT available or was not available, the hotel rules seem to demonstrate that it was not created for relaxation...

Breakfast, service staff, and swimming pool

Stayed in November 2023

Pool was a little bit cold

Great service

Stayed in April 2023

Access and no parking

Stayed in March 2023

Breakfast.

For a 5 star hotel breakfast could be much much better.

Stayed in February 2023

Most items that you would expect to get for free for a 4 star hotel was charged. Pool was a nice size however none of the jacuzzi facilities worked. Staff was not accommodating and difficult to communicate with

Breakfast was basic . A nice looking hotel however too many items were chargeable such as parking and use of sauna which was 42 euros

Stayed in August 2025

It is truly unprofessional that a 4-star hotel in Tuzla doesn't even have secured parking spaces. You can park in the underground garage, where the daily rate is 24 euros, which is outrageous. Or you can try to find parking in the surrounding streets and pay the city parking fee. Breakfast is a disaster. Although breakfast is served until 10 AM, by 9:30 the food was completely cold, the cheese and cold cuts plates were almost empty, the fruit was half-rotten, and there were no juices at all. Definitely overpriced accommodation for what it offers.

A big room and a good view.

Stayed in June 2025

Property is already in decline, what is broken or does not work remains broken or ill repaired (bath tub clogged, damaged wall, etc). Besides, the colors of the floors, furniture and the walls are simply awful and tasteless. Was the designer color blind? Old fashioned, hundreds of colors, green, violet, gold, etc. mixed among floor covers, walls, furniture, like millions of parrots, with exception that nature mixed the parrot’s colors better than this “designer”.

Staff was very good, location, spacious rooms.

Stayed in April 2025

Parking is in the hotel, but you have to pay it extra. I think that for hotel guests it should be for free.

It is non smoking hotel with great interior, big comfortable rooms, great spa center and gym. Hotel is placed in the city center which helps with going through the town. I love music that plays in the hotel. Music is mostly pop rock English style. Breakfast is great. There is lots of tasty food and great coffee.

Stayed in February 2025

The most guest unfriendly hotel I ever stayed. Hotel is too expensive for what its offer. There is no mini bar available in room, no room service available for food and drinks, forbidden to bring any food into room including water (no water available in room !) If you are thirsty or hungry, you have choice to go to bar on the ground floor or restaurant on 1st floor. Hotel has long list what is forbidden and no list what is available in hotel. Additional charge of sauna costs 40 EUR per hour, not including in hideously expensive room rate over 100 EUR per night. Parking has to be paid as well. Unfriendly receptionist is blocking you to bring anything in your room, even water ! Overall impression is that hotel does not care for its guests.

Spacious room.

Stayed in February 2025

Everything was spot on.

Everything.

Stayed in February 2025

Restaurant & stuff

Big bed

Stayed in November 2024

Saunas are charged additionally 40€, uninterested staff, odd smell in the lobby.

Great location, spacious rooms with comfortable beds.

Stayed in November 2024

When I pay 109€ for one night, at least the hotel parking should be free. I ve paid the parking 25€ for one night. Shame on you!

Stayed in October 2024

No tissues no water on the room no staff at night

Space

Stayed in August 2024