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Reviews of Hotel Nova Bentbaša

Bentbaša bb, 71000 Sarajevo, Bosnia and Herzegovina

#68 of 121 hotels in Sarajevo

Guests' Choice

Review score

Based on 277 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.3

  • Location

    9.1

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    8.2

  • Free WiFi

    7.2

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Showing 1 – 25

  • Reviewed: 28 August 2025

    8.0
    Good location and good value for money.
    • Leisure trip
    • Group
    • Economy Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    A fridge in the room would have been the icing on the cake.

    Breakfast was good. The hotel is located within a 5/10 minute walk from the old town.

    Stayed in August 2025

  • Reviewed: 25 August 2025

    7.0
    Good choice
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    Not so clean

    Location next to city center but at the same time in a quite beautiful place in front of the river

    Stayed in August 2025

  • Reviewed: 22 August 2025

    8.0
    For those who don't care about the cleanless
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 1 night
    • Submitted via mobile

    Cleanless !!! The roo.ms are not clean. You can see hair and small trash all around the room. The furniture is broken even it looks new. We missed a cattle, maybe some tea bags or coffee.

    We liked the location on the river bund. The hotel is nicely furnished but not well maintained.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights

    Nothing.

    Such a lovely hotel. Wonderful staff, the room was very comfortable. Breakfast was fantastic. A short walk down the hill to the city.

    Stayed in August 2025

  • Reviewed: 4 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double or Twin Room with Balcony
    • Stayed 1 night

    Wifi didn´t work, poor breakfast

    Great location and room size, free parking

    Stayed in July 2025

  • Reviewed: 31 July 2025

    7.0
    Nice location
    • Leisure trip
    • Family with young children
    • Economy Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was not hovered. Towels were not changed as we stayed 2 nights. Shower head was broken

    Location was very good, close to city centre. Parking was available.

    Stayed in July 2025

  • Reviewed: 26 July 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Quadruple Room with River View
    • Stayed 1 night
    • Submitted via mobile

    The room clean is not that much specially the closest and ground, no elevator or staff to help with laggegs, bathroom door transparent also the bathroom window,no privacy

    The location is within walking distance of the city center, and the bed and pillow are clean. Also free parking is available.

    Stayed in July 2025

  • Reviewed: 24 July 2025

    8.0
    Charming
    • Leisure trip
    • Family with young children
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Unfortunately this country you can still smoke in the building so it was smelling when you weee coming in but not in the room

    It was renovated and very comfortable room. 5 minutes away from downtown (walking distance) the breakfast was amazing! And the staff were trying their best to speak to us in English.

    Stayed in May 2025

  • Reviewed: 23 July 2025

    9.0
    Very nice place
    • Leisure trip
    • Couple
    • Double or Twin Room with View
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is not high class, but equal with the price.

    Close to the old town, in a special curve of the river, very nice room, with a friendly staff.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    8.0
    Very good
    • Business trip
    • People with friends
    • Double or Twin Room with View
    • Stayed 3 nights
    • Submitted via mobile

    Cleanliness is certainly not a priority

    One of the most picturesque and evocative places in Sarajevo where you can stay overnight, a few steps from the historic center, quiet and relaxing..staff amazing y helpfull

    Stayed in July 2025

  • Reviewed: 9 July 2025

    9.0
    Very good choice for tourists who want to visit Sarajevo
    • Business trip
    • Family with young children
    • Quadruple Room with River View
    • Stayed 5 nights

    Cleaning doesn't happen every day. After a few days, we had to call them to clean the apartment and change the sheets. The wifi could be better.

    The hotel is conveniently located near Sarajevo's old town center and City Hall. The personnel is really friendly and helpful. Three people can comfortably fit in the spacious room. Parking is available for free on the nearby streets. Free breakfast at the hotel restaurant, which could have a bit more options.

    Stayed in July 2025

  • Reviewed: 13 June 2025

    7.0
    If you just need a bad to crash, this may be good enough.
    • Business trip
    • Solo traveller
    • Double or Twin Room with View
    • Stayed 2 nights
    • Submitted via mobile

    Birds in the ventilation system of the restroom. The waiter was the receptionist as well. Wifi was horrible. It was impossible to have an online meeting. Must be cleaner, both room and the hotel part. Receipt for my stay was handwritten.

    Welcoming, warm, and charming waiter with a sense of humor. Everything was close. City noise free. Nice shower head. Kind staff. Parking.

    Stayed in June 2025

  • Reviewed: 6 June 2025

    9.0
    Amazing location and comfortable hotel
    • Leisure trip
    • People with friends
    • Double or Twin Room with View
    • Stayed 1 night
    • Submitted via mobile

    The wifi isn’t that great in the rooms. No mirrors in the room, only bathroom.

    Really good location, lovely breakfast/dining area and comfortable beds!

    Stayed in June 2025

  • Reviewed: 6 June 2025

    7.0
    Overall a good place to stay just a pity about the staff I encountered.
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff were abrupt and in my opinion not very friendly. My room description said there was a kettle in the room but there wasn’t.

    Location was good near the old town. Shower and bathroom very nice. Comfortable bed. Good air conditioning. Nice breakfast.

    Stayed in June 2025

  • Reviewed: 31 May 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast was really poor, staff spoke poor English (I had to translate on my phone), there was never no one at the reception

    Very well located, bed was comfortable and price was very good

    Stayed in May 2025

  • Reviewed: 31 May 2025

    9.0
    Juli
    • Leisure trip
    • Family with young children
    • Quadruple Room with River View
    • Stayed 2 nights
    • Submitted via mobile

    Good location

    Stayed in May 2025

  • Reviewed: 22 May 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Budget Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast is bad

    Location

    Stayed in May 2025

  • Reviewed: 22 May 2025

    9.0
    Beautiful location. Friendly and helpful staff
    • Leisure trip
    • Couple
    • Double Room with Lake View
    • Stayed 4 nights
    • Submitted via mobile

    Some slight noise from the upgrades that are happening but that’s all. No other dislikes at all!

    It’s such a good location! We had a beautiful room next to the river. We could walk everywhere easily. The staff were so helpful and friendly. The breakfast was fresh and plentiful.

    Stayed in May 2025

  • Reviewed: 10 May 2025

    8.0
    Staff were excellent...
    • Leisure trip
    • Couple
    • Standard Double or Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Everything was fine.

    Average breakfast.

    Stayed in April 2025

  • Reviewed: 1 May 2025

    7.0
    Basic but great location,
    • Leisure trip
    • Solo traveller
    • Economy Single Room
    • Stayed 2 nights
    • Submitted via mobile

    WiFi is very weak and the room had only very basic facilities, eg no tea/coffee, no extra pillows, no worktop, etc.,

    Great location, free parking, and breakfast included.

    Stayed in May 2025

  • Reviewed: 13 February 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is served at the restaurant which is a smoking area

    Perfect location, nice hotel over the river, comfortable & cozy, decent breakfast

    Stayed in January 2025

  • Reviewed: 21 January 2025

    7.0
    Nice stay
    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    n/a

    We liked that location and proximity of the downtown Sarajevo made our movement easier, as well as the fact that the personnel was kind. In addition the river Miljacka nearby, with some ducks playing in the water, was nice.

    Stayed in January 2025

  • Reviewed: 10 January 2025

    8.0
    Worth the money
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    The hotel is close to the road with high traffic so it could be noisy during the night. Also, the AC in the room was making some weird noises while starting to work.

    The restaurant is great! The hotel itself is pretty close to the old city center. The view from the hotel's territory is spectacular.

    Stayed in January 2025

  • Reviewed: 6 January 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double or Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    When we arrived at the hotel, there was no one at the reception. I went to the bar to call someone to the reception, and the staff member there almost kicked me out of the hotel. Despite having made a reservation in advance, we were scolded by this gentleman for arriving at the hotel at that hour. He was disrespectful, rude, and harsh. Even though we had already paid for the booking through Booking.com, the staff member asked us to pay an extra €15 to stay in the room we had reserved. Everything was terrible from the moment we entered the hotel. Although we had booked a room with a balcony, they initially didn’t give us the room. However, when we said we would contact Booking.com, they immediately gave us the balcony room and even offered us a gin and tonic to make up for the unpleasantness. For a one-night stay, I think we encountered an excessive amount of rudeness.

    The next morning when we went to the breakfast, I didn’t see that staff member again. Apart from him, everyone else was very helpful. I was pleased with the friendliness of the other female staff members. Overall, the hotel was clean, and the rooms were spacious. I would recommend the hotel, but I don’t know what to say about this particular staff member. Since he’s the first person you encounter when you check in, he could completely ruin your peace. Have a nice holiday!

    Stayed in December 2024

Showing 1 – 25

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