Reviews of Hotel Saraj 3 stars
Nevjestina 5, 71000 Sarajevo, Bosnia and Herzegovina

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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
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Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewBreakfast excellent Difficult to get there walking
Difficulty to get there walking Very old fashionned Elevator just horrific Bit stinky
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewLocation is perfect.
Very old and outdated
Reviewed: 4 August 2025 · Stayed in August 2025
Verified reviewOld communist style hotel. Nothing changed since Tito.
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewGreat location and friendly staff
Air conditioning.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewRestaurant staff were rude during the breakfast .
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewStaff are kind and helpful. Location and the view of the city is fantastic!!
Having a few warm breakfast options such as hard boiled eggs being warm, cooked eggs and sausages/bacon, hot cereal, would be an improvement. Also having better coffee. The rooms were extremely outdated with no air con (though when booked, air con was included). Spa and pool are non functional. Light fixtures not working.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewIts good old timer but needs some serious upgrades
The some of the rooms did not have A/C. Bathroom needs some serious upgrades. Showers parts is fooling of in the shower area. Its the shame that long times go that hotel was one of the best ones in region and with some good management can have that shine again. I guess that needs some people that know how to run the business and everything can change with not so much money to invest in to
Thank you very much for your comment.
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewReceptionist were very kind and the hotel location in near to the city center
Breakfast options are limited
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewLocation is perfect. Staff is so helpful. Rooms are cleaned every day. Highly recommended! Thank you very much!
Thank you, very much. :-)
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 19 June 2025 · Stayed in June 2025
Verified reviewVery rude host and bad location
Reviewed: 17 June 2025 · Stayed in June 2025
Verified reviewVery helpful staff, never too busy to call a taxi for you
I don’t have anything I don’t like, it was a nice stay
Reviewed: 13 June 2025 · Stayed in June 2025
Verified reviewIt is clean. Staff good. Decent location.
Breakfast was shut early on day2.
Reviewed: 5 June 2025 · Stayed in June 2025
Verified review