Reviews of Spa Hotel Terme 4 stars

Firstly, i liked the location of the hotel. The staff of the hotel was very kind and ready to help you with anything. The food at the hotel restaurant was very tasty and the portions were just perfect. The room was very spacious and the bed were very comfy. Also, the wifi was working perfectly.

Maybe the signal for the tv în the room could be better. The TV was simply not watchable. All the chanels froze. All i wanted from my TV is to have some channels with traditional music or something. I wanted the full experience. But, unfortunately, i could not watch. Not a big deal, but i was a tiny bit disappointed.

Location is good

General look All the services Poor internet Poor AC Poor water heater Poor beds Poor swimming pool Poor breakfast

The location and the breakfast was good

The staff at the reception were disgusting and racist. As soon as we walked in they told us to ‘wait over there’ shocking. They made us wait 20 mins and then gave us a room that was broken, pillows torn, stain marks on the bed sheet, AC wasn’t working properly, I would like a refund. Please put me through to management or someone on booking to deal with this matter.

The breakfast was really good and varied. The location is very accessible and good, while we found the rooms clean and tidy during our one-day stay.

I would definitely improve the entrance itself and the appearance of the pool, a hotel like this deserves a more modern spa.

I liked the position of the hotel and also that it was very clean and comfy. The food from the restaurant was perfect. Overall, it was a very nice experience and I would like very much to do it again.

Location

Management policy and mindset

Very frandly reception staff, calm facility, exceptional breakfast

Little of the main road but not a big deal

My daughter and I were travelling for a competition booked in separate rooms, I received an email at 20.30 the night before arrival to say I had been moved hotel due to over capacity, a room I had booked 4 months in advance, my 16 year old daughter couldn’t be moved though so was left to stay in the hotel without me, they did upgrade me to another hotel but it was very concerning as a parent to be split from my daughter with no warning, the hotel is very dated and basic, the bar staff refuse to serve unless a complaint is made to reception, the hotel reception staff we dealt with were very good and did try to help whenever they could, it is also only 5 minutes walk to all amenities so very handy

Walking distance to shops/restaurants

I had a confirmed booking at Hotel Spa Terme for over three months, but less than 24 hours before my arrival, I was informed that I would be moved to Hotel Austria & Bosna instead. Unfortunately, my experience at Austria & Bosna was extremely disappointing. The rooms were kept at an uncomfortably high temperature (24–25°C) with no ability to adjust the air conditioning, making it almost impossible to sleep. The mattress was incredibly hard, feeling more like sleeping on bricks. To make matters worse, loud functions were held in the hall below my room on both Thursday and Friday evenings, severely disrupting my sleep. Despite raising the issue, reception staff did nothing to assist. By Saturday, another function was scheduled, and while the hotel finally moved me to a different room, it was still unbearably warm, though the bed was slightly more comfortable. To top it off, during checkout, despite having a confirmed price via Booking.com, the hotel attempted to overcharge me. Sorting this out delayed me by half an hour, nearly causing me to miss my airport transfer. Throughout my stay, the staff were generally unhelpful and unsympathetic to the issues raised. I would not recommend either hotel based on this experience — poor customer service, uncomfortable accommodations, and a lack of basic professionalism ruined what should have been a stress-free stay.