Reviews of Hotel Eden 4 stars

The staff - very friendly and welcoming The breakfast - great variety and selection, very tasty. Free parking, which was amazing when in such a busy city. The views. I was lucky enough to be given a corner room with wrap around balcony, the views were stunning. The location.

All very minor: WiFi didn’t seem to reach the room I was in. The TV only received signal for one channel and without the internet connection the streaming services weren’t usable. Could have done with a bigger shower head.

Facility is clean, new and tight.

Bed is not comfortable. far and hard to walke to Mostar bridge, eather you have to go steep down or climp up on more than 1.2 km of road. Not realy near city center, it says it is 800m from city center but reality the are talking about the borderline of city center not the real attractions in Mostar.

Location , comfortable. Front desk new guy really helpful and restaurant staff also very polite

Front desk manager in the night and morning and check in receptionist the afternoon Bad internet, we had barely internet in the room and very slow

First time traveller to mostar. This hotel far exceeded my expectations. Excellent location within walking distance of all the attractions and rich in history. The hotel is situated on a mountain and the views from our balcony were spectacular. Staff were exceptional. Polite and very helpful. Special thanks to the manger who went out of his way to make sure our stay was perfect. Perfect hotel for your stay in Mostar.

I was happy with everything

Excellent breakfast choice with many different selections of meats, eggs,cheeses

The staff were very helpful and friendly. The air conditioning was broken in our room. They were trying get it fixed. The manager arranged for us to have another room on the second day and got our bags moved to it. He agreed to a discount for that night. The pool and spa facilities are great. We had them to ourselves for a while in the afternoon. The loungers were comfortable and you can order food and drinks to the pool area. The beds were comfortable. The air conditioning was great in our second room. It is quiet and a fantastic location very close to the old town. 5-10 min walk. The breakfast was good with a good range of food. This was included in the price. We have based our review scores on the second night stay in the air conditioned room. Communication before our stay was very good. We would definitely recommend and stay again if in Mostar.

The air conditioning was broken when we arrived but we weren't told as they were trying to fix it. We were trying to get it working in our room and it was so hot 32 degrees! We had a very uncomfortable night with very little sleep. It was horrible getting ready in that heat. We had been given the wrong room which didn't have enough beds in. We had to make our youngest son a bed out of the chairs and ask for sheets. We then had to pack up all of our things to move rooms. The shower was going off in the first room but did get sorted. There wasn't much room to put toiletries etc for 4 people in the triple room bathroom. Both showers leak through to the bathroom. There were no tissues, cotton pads etc provided. 10 euros to get to the bus station using the hotel but 3 by local taxi. Tip: ask Reception before sorting the safe.

The breakfast was good and the pool was nice

Hotel doesn't provide iron nor can you use your own and there also is no kettle in the room. The shower didn't stay straight and first time when used the water didn't drain so had to speak to reception, this was the case in both rooms that was booked. The men's shower in the pool changing area did not work. The TV had no digital channels and there was only one single blanket for a double room and the triple room we had and apparently the hotel has no others so hotel provided with a few bedsheets instead

Good location

Few amenities provided

Poor breakfast. Rooms were dirty and cleaning was not done on daily basis.

Staff.

The staff are friendly.

Be careful: some foods require an extra fee, and staff may insist on payment for ice coffee or other items. It's very hard to breathe inside the swimming pool area, which is enclosed and filled with chlorine. Also, the breakfast is awful.

Good location

Air conditioning wasn’t strong enough to handle the heat. Bathroom was very dark and the shower tray kept flooding.

Location, garage

Kind staff

View was very nice. We were upgraded to a larger room so it was nice and spacious.

The room was not very clean and the bathroom had an unpleasant odour.

The bed was quite comfortable and the breakfast was tasty. The spa offer was okay- two saunas and a pool (hammam was not working). The room was spacious, but it lacked some amenities the other rooms had. Overall a nice experience. I would come back again.

For me it wasn’t a problem, but the steep incline towards the hotel is not accessible to older people or someone with disabilities- just a note to keep in mind when booking.

Location, parking, breakfast, pool and spa, room

No coffee and tea in the room, jacuzzi was not working,