Reviews of Hotel VIP 4 stars

The hotel was located 1 min walk from the old bazar area. My room was in third floor and there was a little balcony with a mountain and roof views. The room was beautiful, comfortable and clean. I liked it so much that I just wanted to stay there at evenings and eat my dinner in the balcony rather than in restaurants. 😊 Service was also very friendly. I could definitely stay again.

The reception smelled a bit of tobacco every now and then (my room was fresh though!)

The room was so clean and big. Also the bathroom was so clean and comfortable. The girl on the reception “Eman” so friendly and kind. We enjoy.

We arrived with a car, there wasn’t parking. Also the public parking was full. We have checked twice when we arrive and twice lately at the night also was full. So we parked near the door of the hotel, but the manager text us to move the car because the neighborhood will call the police. Then we have met spontaneous one the neighborhoods and asked him to parked there just for this night because all the public parking was full.

Excellent location, right by all the places to visit but down a side street so quiet. Staff went over and beyond

Nothing

We were a family of 6 and booked 3 rooms for our stay. The hotel’s location is excellent, just across the road from the Old Town, making it perfect for exploring. The staff were friendly and helpful, which we appreciated. Unfortunately, several issues made our stay stressful. There is no dedicated car park, and nearby parking was extremely expensive, we paid around €40 for less than 12 hours. The hotel does have limited parking spaces, but all were fully booked. On our first day, the water was off due to service repairs, which caused the rooms to smell unpleasant. The second day brought an electricity outage, leaving us with no AC and no WiFi, very frustrating in the summer heat. While the rooms were a good size and reasonably clean, the stained carpets looked quite unhygienic. Replacing them with flooring would make a big difference. Another inconvenience was the payment process, after check-out, we received a message requesting payment, even though we had booked via Booking.com. We had to send card details manually, which felt disorganised and insecure. The hotel did offer a €30 discount for the water and electricity issues, which was appreciated, but overall the car park problem and service disruptions made our stay less enjoyable. Without these issues, it could have been a much more positive experience.

Carpet stains

Room size is good enough Location Easy to check in and out

I did not have chance to get support from the reception, because they work in certain time period, Although they were helping me via WhatsApp.

Location

The working hours of the reception is limited, I had to organize everything without a person. I had to check in really early and check out really early. I felt little bit uncomfortable

nice location few minutes walking to old town

check out 10:30am is too early for Sunday but they provide lugges keeping.

The hotel is excellent in every way.

Location, very close to the old city and the center on foot

No free parking

Convenient location to the main old town.

Carpet was very marked, needed a good clean and shampoo. A transfer was arranged with the hotel to pick us up at the train station but they never arrived. Our train was late, and apparently the driver had another job and left! Maybe should have sent a replacement driver. Stress we didn't need.

Big rooms

The location of the hotel, the dirty room carpets, etc.

Great location for access to Sarajevo Old Town. Semi-modern property with large size rooms and bathrooms.

Only criticism is reception closes relatively early for a hotel, so as a tourist if you need any info / assistance this is not available.

Everything about this hotel is wonderful~ I stayed with my family in the room# 202 for three nights~ The hotel is quiet and beautiful. The furniture is modern, attractive and harmonious. The room and bathroom are very clean and well-organized~ The hotel has everything a tourist needs~ Hot water is available without interruption~ The beds are very comfortable and helps you fall asleep easily and quickly~ The air conditioning is excellent~ The Wi-Fi is sometimes weak for a short time, but most of the time it's strong~ The hotel's location is excellent, close to the market, shops, restaurants, and everything else is available and close by~ You can enjoy the place by walking and visit many tourist attractions, markets, restaurants, and all kinds of shops. ~ Thank you to the lovely, cheerful receptionist for her warm welcome and for allowing us to check in four hours early. This gave me a little breathing space after the stress of traveling~ My sincere thanks and appreciation to the reception lady~ Sometimes, especially at night, there are no staff members at the hotel. However, entering the hotel is very easy by following the instructions sent by the hotel management~ You can communicate with the staff and management remotely via the camera~

Everthing was great The elevator is small and narrow but that is not a problem at all ~

Access location

Centrally located,easy check in & out, spacious and comfortable room.

The location is fantastic. You can’t get much closer to the old town center. The hotel is clean and comfortable. A/C works great.

While the staff responds quickly to WhatsApp and are friendly in person, they leave at 3pm. While not an issue for us, if you’re looking for a full service front desk this isn’t the place for you.