Reviews of 't Zandmanneke
20 Oude Molenstraat, Oostende Centre, 8400 Ostend, Belgium
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Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewVery comfortable room, especially the big bed. Welcoming and very obliging hosts. Walkable to most points of interest. Good public transport.
Room was a little on the dark side.
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewN/A
We made the mistake of reading only the “check in from” time on the Booking app. We didn’t realise that check in could only be done between the hours of 1700-1830. We saw a message from the hosts at 1900 and rushed over, only to be greeted by a locked door when we got to the hotel. Not only that, but we tried texting and calling the host as soon as we got there (before 1930) and received no response whatsoever. The timings are far too rigid. It is unheard of to have such a short window for check-in and any response from the host would have been appreciated, but we have still received nothing. We had to curtail our holiday and go to Brussels on the train to stay with a friend because we had nowhere to stay. We have not received a refund. Incredibly disappointing.
We are truly sorry that your stay did not go as you had hoped. We would like to clarify a few important points for you and for future guests: Our check-in times are clearly stated on Booking.com (17:00 to 18:30). There is also the possibility of early check-in (11:00 to 12:30). After your booking, we contacted you twice via email with this information and kindly asked you to indicate your preference. Unfortunately, we did not receive any reply. On the day of arrival, we contacted you again at 18:00 to ask about your arrival time. Once more, we received no response. As we had not heard from you and are bound by our schedule, we were – after consultation with Booking.com – obliged to close reception and attend to our private commitments. We understand that travel plans can sometimes change unexpectedly. That is why we always ask guests to contact us in case of delays or issues, so we can try to find a solution together. However, without any notice, we are unable to wait indefinitely. We always do our utmost to provide our guests with a pleasant stay, as confirmed by the many positive reviews we receive. We regret that your experience was different and hope that during any future stay elsewhere, you will be able to reach out in a timely manner should unforeseen circumstances arise. Kind regards, Luc and Caroline B&B 't Zandmanneke
We are truly sorry that your stay did not go as you had hoped. We would like to clarify a few important points for you and for future guests: Our check-in times are clearly stated on Booking.com (17:00 to 18:30). There is also the possibil… Show more
Reviewed: 15 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 November 2023 · Stayed in November 2023
Verified reviewReviewed: 14 August 2023 · Stayed in August 2023
Verified reviewThank you, we remember you as charming and pleasant people... always welcome here! Luc and Caroline
Reviewed: 7 May 2023 · Stayed in April 2023
Verified reviewQuiet, spacious room, lots of beautiful and detailed decorations which made the place feel so welcoming. Superb location for beach walks & shopping spree in the city centre. The hosts went up & above to make us feel at home. The breakfast was breathtakingly delicious. Thank you so much.
Around 25mins walk from the main train station, so with heavy luggage it made sense to book a taxi to and from the venue. It would be lovely to have more vegan and gluten-free breakfast options for future visits.
Hi, we send plan station/B&B when booking... shortest way 15-minute walk ;) Or by bus from station to B&B around the corner here (5 stops) Veggie, intolerances...definitely possible!
Reviewed: 7 November 2022 · Stayed in November 2022
Verified review