Reviews of De Keyser Hotel 4 stars

Location

One reception staff not welcoming and not very helpful. Luggage store room was not clean, not locked and not secure. Anybody from the street come in and take any luggage they want. Photo of the building is different than advertised on booking.com. I.e. Advertised as old historical building but actually it is a modern city block building.

The location is fabulous only 50 Meters from the prettiest trainstation in the world

The noice

Fantastic location next to the station, main shopping areas and tons of eating options. Friendly staff. Decent breakfast

Few minor niggles with the room - hairdryer doesn't work, aircon turns off periodically. Odd lighting so if turn bathroom on entrance comes on too-disturbs partner at night. Different rooms had different TV channels working

Awful 😖

Great location to the central station and restaraunts. Towels and toiletries were stocked up everyday. Adequate for a place to sleep and recharge as it provides the bare minimum.

AC didnt work. The linen had a weird smell and the room floors were sticky. There were mosquitos in the room. Pillows were quite small and seemed very unkempt and the bed was lumpy. No 'do not disturb' sign.

perfekt location, super room

the hotel was in a really convenient position and staff were very helpful and friendly. The rooms were a great size, we didn't have breakfast so I can't comment on that.

The sink in my bathroom wasn't entirely clean and I was bitten by bed bugs during my stay.

Nice location

My room had a terrible noise and I couldnt sleep, so they had to find another room during the night. But it took forever and initially they didnt want to help.

Hotel is clean and comfortable

Air-conditioning had to be switched on by the reception breakfast was better before warm food was only 1 day egg and bacon and 1day egg and sauceges after that there were only srambled eggs

We didn’t get the room we booked because the hotel receptionist made mixup between the two rooms which were booked under my name. Furthermore, he was not friendly at all, refusing to speak to us on french!!!!! Air conditioner was not working in one of room and they force us to change room while we not supposed to change room!!!!!

Good large room

Noisy air con.

The localization is amazing! It’s 10 seconds walking from the central station.

There are some details that makes the staying a bit annoying, for example, it’s not very clear where you should put your card to turn the energy on, even other guests came to my room to help them find it. The fridge wasn’t working, the air conditioner has mold inside, I found some hair in the sheets and you can hear a lot of noise from the other guests. Also they don’t give any “do not disturb” sign to hang on the door, so the cleaning lady woke us up in the morning entering inside our room.

location: close to the train station and main street boiler in the room to make coffee or tee.

the staff was not nice. we arrived at 14.00 and did not make us checking before 15pm. we booked a double room and we got a two single bed room you have to leave your luggage in a room at the entrance of the hotel without surveillance and where everybody can enter the matelas where very very soft because over used

Location is very central.

Very disappointing. Not worth 100 per night. Old room with breadcrumbs on the ground. Minifridge is dirty. Old curtains full of dust. Aircon full of dust and makes a loud noise every 2min. Room is not as in the pictures. Not informed we get 2 single beds.

Beds were comfy

Room wasn't all that clean, breakfast was very basic and refills took ages. The breakfast room was super hot, bedroom as well and the ac was very loud when on, shut off after a short time as well.

The staff was very kind and helpful. The room was clean.

They got our reservation wrong, twice. We made arrangements for a bath and a double bed in our room. First, they gave us a room with a double bed and no bath. When we went to fix this, they gave us a room with a bath but two single beds. In the second room, we had no coffee service and needed to call down. While the staff was very nice, we were unhappy with these errors. Personally, I do not feel this is good value for money and that this hotel is not a four star hotel, but rather only maybe a three star.

Nothing

Everything