Reviews of Holiday Inn Express Antwerpen City North by IHG 3 stars
Italiëlei 2a, Antwerp District, 2000 Antwerp, Belgium
Loading
Guests also reviewed these properties:
Altenmarkt im Pongau, Austria
Portland, United States
Dubai, United Arab Emirates
Hajdúszoboszló, Hungary
Marina di Cecina, Italy
North Male Atoll, Maldives
Hachinohe, Japan
Opatija, Croatia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewGood bed.
Bit noisy.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewWe really liked the hotel . It was quiet and clean .
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewGood
Dear Guest, Thank you for this review about your recent stay. We appreciate your kind mention of the positive aspects of your stay. We are sorry that we missed the mark during your visit and would welcome the opportunity to discuss your experience further to improve our services. We hope to be able welcome you back on a future visit. Kind regards, Annelies Van Eynde, General Manager
Dear Guest, Thank you for this review about your recent stay. We appreciate your kind mention of the positive aspects of your stay. We are sorry that we missed the mark during your visit and would welcome the opportunity to discuss your … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewLocation
Breakfast
Dear Juris, We appreciate your candid feedback. We're sorry your breakfast experience didn't meet expectations while staying with us. We hope you enjoyed our prime location in Antwerp's trendy Eilandje district, surrounded by waterfront views and cultural landmarks like the MAS museum. We hope to see you again soon. Kind regards, Annelies Van Eynde, General Manager
Dear Juris, We appreciate your candid feedback. We're sorry your breakfast experience didn't meet expectations while staying with us. We hope you enjoyed our prime location in Antwerp's trendy Eilandje district, surrounded by… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThe staffs,The room was clean, hospitality was good, the breakfast was great. Nothing to complain.
Car park was a little bit expensive.
Dear Prisca, We appreciate that you took the time to share your experience with us. We're delighted you enjoyed your stay at Holiday Inn Express Antwerp City North. Our team takes pride in delivering warm hospitality, and we're thrilled this helped create your positive experience. Your recognition of our staff's efforts means everything to us. Regarding parking, we consistently communicate all facility fees through multiple channels prior to arrival to ensure transparency. We're equally pleased you found your room maintained to our cleanliness standards and enjoyed the variety at breakfast. Our daily continental selection aims to provide a fresh start for exploring vibrant 't Eilandje. We hope to see you again in the future. Kind regards, Annelies Van Eynde, General Manager
Dear Prisca, We appreciate that you took the time to share your experience with us. We're delighted you enjoyed your stay at Holiday Inn Express Antwerp City North. Our team takes pride in delivering warm hospitality, and we're t… Show more
Reviewed: 25 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLovely friendly staff always so busy but eager to help.
Dear Sean, We appreciate your candid feedback. We’re delighted to hear you found your room spotless and enjoyed the welcoming atmosphere our team strives to provide. Our housekeeping crew takes pride in maintaining fresh accommodations, and it’s rewarding to know their efforts enhanced your experience. Your kind words about our staff’s eagerness to assist are truly appreciated. We aim to balance efficiency with genuine care, even during busy periods, and will share your encouragement with the entire team. It would be a pleasure to welcome you again. Kind regards, Annelies Van Eynde, General Manager
Dear Sean, We appreciate your candid feedback. We’re delighted to hear you found your room spotless and enjoyed the welcoming atmosphere our team strives to provide. Our housekeeping crew takes pride in maintaining fresh accommodations, a… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewGreat location. Friendly, helpful staff. Great selection of breakfast food to choose from. The layout of the breakfast facilities worked much better than similar hotels that I've stayed at.
Dear Guy, Thank you very much for this kind feedback. We're delighted you experienced our commitment to comfort during your stay. It's wonderful you appreciated our convenient Eilandje location near trendy restaurants and cultural landmarks. Our team takes pride in delivering warm service and maintaining varied breakfast options to suit different preferences. We're particularly glad the breakfast layout's functionality stood out compared to other hotels you've visited. We hope to see you again soon for another enjoyable experience. Best wishes, Annelies Van Eynde
Dear Guy, Thank you very much for this kind feedback. We're delighted you experienced our commitment to comfort during your stay. It's wonderful you appreciated our convenient Eilandje location near trendy restaurants and cultur… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewConvenient location for getting the tram into the centre of Antwerp. Clean, well-appointed room. Friendly and helpful staff. Good parking and left luggage facilities.
Dear Kathryn, Thank you for your excellent rating and detailed feedback. We are delighted to hear that you enjoyed our convenient location, clean and well-appointed rooms, and the service provided by our friendly staff. We’re also glad our parking and left luggage facilities added to your convenience. We look forward to welcoming you back for another enjoyable stay in Antwerp. Kind regards, Annelies Van Eynde Hotel Manager
Dear Kathryn, Thank you for your excellent rating and detailed feedback. We are delighted to hear that you enjoyed our convenient location, clean and well-appointed rooms, and the service provided by our friendly staff. We’re also glad… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified review10 minutes on foot from the center but even in the area there are a lot of restaurants and the public transport can take you easily and fast to the main train central station, to bus station and to the shopping area, but to the old city too
Dear Irineo, Thank you very much for this kind feedback. We're delighted you chose Holiday Inn Express Antwerp City North for your stay. Our team is pleased you found our Eilandje location convenient for exploring Antwerp's highlights. The variety of dining options around the hotel and easy metro connections to Central Station make discovering the city effortless. We're glad our proximity to transport hubs helped streamline your travels while maintaining quick access to historic areas. We look forward to welcoming you back in the future. Kind regards, Annelies Van Eynde
Dear Irineo, Thank you very much for this kind feedback. We're delighted you chose Holiday Inn Express Antwerp City North for your stay. Our team is pleased you found our Eilandje location convenient for exploring Antwerp's high… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewVery very clean! Good location, parking is great!!
Nothing
Dear Michael, Thank you so much for your fantastic review and perfect rating! We’re thrilled to hear you enjoyed the cleanliness, our location, and the parking. Your kind words mean a lot to our team, and we look forward to welcoming you back soon! Kind regards, Annelies Van Eynde Hotel Manager
Dear Michael, Thank you so much for your fantastic review and perfect rating! We’re thrilled to hear you enjoyed the cleanliness, our location, and the parking. Your kind words mean a lot to our team, and we look forward to welcoming … Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewAmbience and location is good
A/c didn't work well at night
Dear MIH, Thank you for your feedback. We’re glad you enjoyed the ambience and our convenient location. We regret to hear about the issue with the air conditioning during the night and apologise for any discomfort caused. Your comments have been shared with our maintenance team to ensure this is addressed. We hope to have the chance to welcome you back for an improved experience. Kind regards, Annelies Van Eynde Hotel Manager
Dear MIH, Thank you for your feedback. We’re glad you enjoyed the ambience and our convenient location. We regret to hear about the issue with the air conditioning during the night and apologise for any discomfort caused. Your comme… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe facilites in general were brand new, so no complaint at all. The room was more spacious than usual and with the quality expected from this line of hotels. The staff was kind and friendly and the hotel parking comfortable and convenient at more of less market price. The breakfast was standard, but good enough. Public transportation right in front and out of the usual touristic mess of Antwerp Centrum.
I usually do not consider an hotel room without a safe, but I didn’t have a choice this time. A room safe is always appreciated for peace of mind if not as standard.
Dear Juan, Thank you very much for this kind feedback. We're delighted you appreciated our newly refurbished facilities and spacious accommodations that meet our quality standards. Our team takes pride in delivering friendly service, and we're pleased you found our parking convenient during your stay. The complimentary breakfast offering fresh options each morning aims to fuel guests' explorations of our vibrant Eilandje district. Regarding room amenities, we're glad to confirm all accommodations include in-room safes for secure storage. Should any need arise during future visits, our 24-hour reception team stands ready to assist immediately. Finally, we hope our location near tram connections and the MAS museum made discovering Antwerp's treasures effortless. Your feedback helps us maintain the standards you expect from our brand. We hope to see you again soon for another enjoyable experience. Best wishes, Annelies Van Eynde, General Manager
Dear Juan, Thank you very much for this kind feedback. We're delighted you appreciated our newly refurbished facilities and spacious accommodations that meet our quality standards. Our team takes pride in delivering friendly servic… Show more
Reviewed: 8 August 2025 · Stayed in July 2025
Verified reviewThe location of the hotel was very good. The room and bathroom were of standard size. Room cleaning was done daily and was sufficient. The bed was comfortable. The breakfast was well above average and was the part that made us happiest.
Unfortunately, none of the rooms in the hotel had a balcony, so we had to choose a standard room. Since there were no balconies, smoking inside the rooms was prohibited. If you try to smoke near the window, you should be prepared to pay a €150 fine. However, what was truly unacceptable was that while we were near the window of our room with a cigarette in hand, explicit photos of us were taken without our consent. These photos were reportedly shared among the entire hotel staff via their personal phones. After we left the room, our key cards were deactivated, and we were told we wouldn’t be allowed back in until we paid the fine. We were subtly threatened with these unauthorized and intimate photos. Additionally, the walls were very thin, and you could hear even the slightest conversations from the neighboring rooms. Therefore, we recommend whispering and keeping your voice down to maintain your privacy. There was no proper wardrobe in the room apart from a few hangers, so we had to keep our belongings in our suitcase, which wasn’t very comfortable
Dear Alper, Thank you for sharing your detailed feedback. We’re glad to hear that you appreciated our location, comfortable bed, daily housekeeping, and breakfast. However, we are deeply concerned and sincerely apologize regarding the serious issues you experienced during your stay. We take your allegations about unauthorized photography and inappropriate sharing of images extremely seriously, as guest privacy and respect are fundamental to our values. Please rest assured this matter will be thoroughly investigated, and appropriate actions will be taken. We also regret any discomfort caused by the thin walls, lack of wardrobe space, and the smoking policy enforcement. Our intent is always to provide a safe and respectful environment for all guests, and we are sorry if this was not your experience. Thank you again for your feedback. We are committed to making improvements and hope to restore your trust. Sincerely, Annelies Van Eynde Hotel Manager
Dear Alper, Thank you for sharing your detailed feedback. We’re glad to hear that you appreciated our location, comfortable bed, daily housekeeping, and breakfast. However, we are deeply concerned and sincerely apologize regarding the … Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewLocation, had availability for 3 Person/room, breakfast included
Walking in and out of the hotel through people smoking right at the door. As a non smoker and person with asthma I find this very uncomfortable.
Dear Judy, Thank you for taking the time to review your recent stay and for recommending our hotel. We're delighted we could accommodate your group comfortably with our 3-person room option and that you enjoyed our complimentary breakfast offerings. However, we sincerely regret any discomfort experienced during your stay. Please know we're currently renovating our public areas to enhance guest comfort while maintaining clear access points. Finally, we're thrilled you appreciated our prime Eilandje location near Antwerp's vibrant attractions. The MAS Museum and waterfront dining spots make our neighbourhood truly special. We hope to have the pleasure of welcoming you back. All the best. Annelies Van Eynde, General Manager
Dear Judy, Thank you for taking the time to review your recent stay and for recommending our hotel. We're delighted we could accommodate your group comfortably with our 3-person room option and that you enjoyed our complimentary brea… Show more
Reviewed: 5 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewWe showed up earlier than check in time and were allowed to already check in, this was very convenient! The room was very nice, clean and comfortable. Decent air conditioning, nice bathroom with very decent shampoo etc. Breakfast was very nice. Seating in breakfast area was a little cramped but not bad. Location is ok, not very close to the city centre but still good.
Dear Amanda, Thank you for taking the time to review your recent stay and for recommending our hotel. Your satisfaction with the accommodation fills us with joy. The seamless early registration process, combined with the pristine state of your quarters and the well-maintained facilities, reflects our commitment to guest comfort. The refreshing climate control system and refined washroom, complete with premium bath products, enhanced your experience. However, we understand your observation about the dining space during breakfast service. We actively monitor seating arrangements to ensure all guests can enjoy their morning meal comfortably. Finally, we are delighted that you found value in our central position, allowing convenient access to explore our vibrant city. All of the team do hope that we have the pleasure of welcoming you back. Best regards, Annelies Van Eynde, General Manager
Dear Amanda, Thank you for taking the time to review your recent stay and for recommending our hotel. Your satisfaction with the accommodation fills us with joy. The seamless early registration process, combined with the pristine state o… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReally good breakfast, the room was clean and comfi. Super location.
Too expensive parking (than in the other hotel)
Dear Denisa, Thank you for your positive feedback. We’re delighted you enjoyed our breakfast, clean and comfortable room, and convenient location. We appreciate your comments regarding the parking fees and will take them into consideration as we continually strive to improve our guest experience. We hope to welcome you back soon. Kind regards, Annelies Van Eynde Hotel Manager
Dear Denisa, Thank you for your positive feedback. We’re delighted you enjoyed our breakfast, clean and comfortable room, and convenient location. We appreciate your comments regarding the parking fees and will take them into consider… Show more