Opiniones del Appartement Courcelles

Unfortunately, we had to note that the internal structure of some beds had been visibly damaged by a previous customer. Presumably, this previous customer's children had jumped on the beds, causing several slats in the slatted base to break. 2 beds were replaced with new ones and necessary repairs were made to the other beds. The mattresses were also replaced with new ones. It is regrettable to see that certain people are so disrespectful to the infrastructure.

Unfortunately, we had to note that the internal structure of some beds had been visibly damaged by a previous customer. Presumably, this previous customer's children had jumped on the beds, causing several slats in the slatted base to b… Mostrar más

The client had asked in advance to enter the apartment sooner than foreseen before 15.00 hr on the day of his arrival. This wasn't possible because the apartment had been occupied and we had to clean the apartment before he could stay in the apartment. On the first day he arrived to soon and so it wasn't possible for him to occupy immediately the apartment. At that moment he spoke to the cleaning lady who was occupied with cleaning the apartment. He putted immediate pressure on her for working faster so he could move in as soon as possible. The cleaning lady answered that she would do her best so he could move in sooner. Because of the effort of the cleaning lady the client could enter sooner than 15.00 hr the apartment, what is the condition that is mentioned on booking. So the house was completely cleaned before the arrival of the client. There are no mosquitos in the apartment. The utensils in the kitchen are available for preparing and cooking a meal. The TV gives the opportunity to watch channels over the complete world, so thousands of channels are available. Many clients appreciate this because they can watch the channels of their home country. The client had problems with the remote control and said to us that the TV wasn't functioning. Immediately the day after his arrival was explained personally how he could use the remote control and was shown that the TV was functioning well. The door lock wasn't broken. You had to put the key deep enough in the lock to open the door. Nevertheless, the lock was replaced anyway on his demand while it was still functionnal.. At the moment of the complaint the apartment had a temperature of 23° C. The temperature is monitored via internet and there is instant feedback if the heating doesn't function. The temperature is regulated automatically and keeps at least 21°C. The client made a mistake in his booking and had booked an apartment with four single beds as mentioned on booking. Nevertheless we gave him a double bed the day after his arrival. The window didn't close anymore after the former client had left the apartment without mentioning it to us. The problem was solved two days after that we took knowledge about it. As mentionned on booking the client had to foresee his own consummables. Nevertheless for every apartment we foresee two roles of toilet paper, two trash bags, two kitchen towels, towels for in the bathroom and linnen for the beds. I can only advice this client to read well the conditions that are mentioned on booking and next time book a hotel room instead of an apartment. We have also many clients that are satisfied. The pictures on booking give a realistic view on how the apartments really are.

The client had asked in advance to enter the apartment sooner than foreseen before 15.00 hr on the day of his arrival. This wasn't possible because the apartment had been occupied and we had to clean the apartment before he could stay i… Mostrar más