Reviews of Aspria Royal La Rasante Hotel & Spa 4 stars
Rue Sombre 56, Sint-Lambrechts-Woluwe / Woluwe-Saint-Lambert, 1200 Brussels, Belgium
Loading
Guests also reviewed these properties:
Berlin, Germany
Pozuelo de Alarcón, Spain
Hostinné, Czech Republic
Redmond, United States
Pentati, Greece
Luton, United Kingdom
Pucón, Chile
Hibbing, United States
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewthe restaurant, the pools
almost no service (no help with the luggages even though I had 2 big luggages and many stairs to go to the bedroom), they don't fill the water bottle in the room, no room service, not always someone available at the reception lots of restrictions for kids
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewWe lived in Brussels for 10 years and we stay here each time we come back. Quiet location, great spa, good food.
The rooms could do with a slight redesign of the lighting system.
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewSpa facilities were a nice treat
Outdoor area was noisy with children attending lessons, as well as swimming pool- when booking did not realise this was a facility for regular children lessons otherwise would not have booked as it was booked as a quiet get away break The lighting in tbr bedroom was terrible- one small spotlight at the front door and no other ceiling lights, only lamps-lighting in the bathroom was awful, unable to shave adequately or apply makeup with such poor lighting One morning when having breakfast a mouse ran out in the dining area whilst we ate- staff was alerted but this put us off our food and we left early. For thr price we expected more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe suite, the gym and spa
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewFacilities like Spa etc
This hotel room can only be reached by stairs; elevator access is unavailable
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewThe spa facilities have been quite nice and welcoming.
There are many places with low accessibility. Locations with lower steps just after doors that are unmarked and could make it easy to injure yourself especially when carrying luggage. The breakfast has been very disappointing with a very poor diverse choice. As also noted by the hotel staff when raised. Found dirty bathrobes in the room I checked into. Albeit sitting behind a bathroom door, I still believe that could have been checked. Overall, quite disappointed with the resort, which promotes itself as a high-end establishment. In comparison to the other 6 hotels I stayed at in the last 2 weeks, while in Luxembourg/Belgium, this was the last hotel, and quite surprisingly, my lowest rating yet. I offered my recommendation the the front desk staff, which was well received. However, it appears that what I raised are known issues amongst the hotel staff, which raises the question. Why do these still remain undressed?
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 3 July 2025 · Stayed in July 2025
Verified reviewI arranged a late checkout with reception the night before — it was clearly confirmed with no mention of any further steps. But in the morning, I received several calls from reception asking why I hadn’t checked out. Eventually, a manager called and told me I couldn’t stay because I had supposedly failed to “confirm” again — something no one ever mentioned. To me, it looked more like they messed up the room booking or saw a chance to resell the room and simply made up an excuse to kick me out. Either way, I was left feeling tricked and unwelcome. It’s also important to understand that this place is primarily a spa, and only secondarily a hotel. Regular hotel guests are clearly treated as second-class — the focus is on local spa members, yoga clients, and day visitors who bring in more money. So if you’re okay being treated as less important than the “real” customers — go ahead and book. Otherwise, look elsewhere.
Dear Sir, Thank you for taking the time to share your experience, even though we sincerely regret that it did not meet your expectations. Regarding the late check-out, we would like to offer some clarification. Our front desk did indeed provide you with the necessary information; however, no formal confirmation was recorded. As we work with an external cleaning company, we must carefully organize the housekeeping schedule to ensure that rooms are ready for incoming guests from 3:00 PM. This requires a precise level of coordination, which we strive to balance as best we can with individual requests. Despite the absence of a confirmed late check-out, we allowed you to remain in your room until 2:00 PM instead of the standard 11:00 AM departure time—a gesture on our part to show flexibility and accommodate your needs whenever possible. We are sorry if this situation gave rise to any misunderstanding. However, please be assured that all our guests—whether spa members, day visitors, or hotel residents—are treated with the same care and attention. No one is considered “secondary.” Finally, we can only regret that your interactions with our team during your various stays were often marked by an unfriendly tone. Our staff is committed to offering a respectful and welcoming service at all times, and we expect the same courtesy in return to ensure constructive and pleasant communication. Best regards, The Aspria Royal La Rasante Hotel Team
Dear Sir, Thank you for taking the time to share your experience, even though we sincerely regret that it did not meet your expectations. Regarding the late check-out, we would like to offer some clarification. Our front desk did indeed pr… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewThe place is very calm and spacious. The water fountain, with several options, is great.
I didn't have a lot of time to enjoy the facilities, but when I tried to go to the pool in the afternoon it was full of people, adults and kids. The rooms are quite small. This is probably a good hotel if you plan on using the facilities during the morning or early afternoon, before everyone arrives from school or work.
Dear Mr. Lourenço Thank you for sharing your feedback with us. We’re glad to hear you appreciated the calm atmosphere and our water fountain with its variety of options. Regarding the room size, we understand your point. Please note that you had booked our smallest room category, which is cozy and functional. For a bit more space and added comfort, we would warmly recommend considering one of our Deluxe rooms on your next stay. We’re sorry to hear the pool was busy during your visit. Please note that our facilities are open from 6:30 AM until 11 PM, allowing guests to enjoy quieter time slots. Additionally, children are not allowed access to the sports facilities before 9 AM and after 7 PM, which helps create more peaceful periods during the day. We hope to welcome you back soon and offer you an even better experience. Best regards, The Aspria Royal La Rasante Hotel Team
Dear Mr. Lourenço Thank you for sharing your feedback with us. We’re glad to hear you appreciated the calm atmosphere and our water fountain with its variety of options. Regarding the room size, we understand your point. Please note that yo… Show more
Reviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in March 2025
Verified reviewEverything was great as usual - my favourite hotel in Brussels - lovely spa facilities included & bar restaurant onsite is a a great plus
Dear Ksenia, Thank you so much for your wonderful feedback! We’re delighted to hear that, as always, you had an incredible stay with us. It’s an honor to be your favorite hotel in Brussels. We’re glad you enjoyed our beautiful spa facilities as well as the convenience of our on-site bar and restaurant. We look forward to welcoming you back for many more memorable stays! Warm regards, The Aspria Royal La Rasante Hotel Team
Dear Ksenia, Thank you so much for your wonderful feedback! We’re delighted to hear that, as always, you had an incredible stay with us. It’s an honor to be your favorite hotel in Brussels. We’re glad you enjoyed our beautiful spa facilitie… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewThere is a spa attach which I had full use of. Food was good and very friendly staff
Lots of stairs to get to my room.i had to leave a day early and was not reimbursed for my last night. They said it was because I used booking.com for the reservation. Can you help?? Please
Dear Laurel, Thank you very much for your kind feedback. We're pleased to hear that you enjoyed the convenient location, the spa, the quality of the food, and the friendliness of our staff. Regarding your early departure and the unused night: when reservations are made through Booking.com, they are subject to the cancellation and modification policies selected at the time of booking. In most cases, changes or cancellations can be made free of charge up to 48 hours before the scheduled arrival. Unfortunately, after this deadline, it is no longer possible to modify or refund the booking directly. We hope to have the pleasure of welcoming you again in the future under more flexible circumstances. Warm regards, The Aspria Royal La Rasante Hotel Team
Dear Laurel, Thank you very much for your kind feedback. We're pleased to hear that you enjoyed the convenient location, the spa, the quality of the food, and the friendliness of our staff. Regarding your early departure and the unused… Show more
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewBeautifully quiet room. Only regret is that I didn't have time to enjoy the facilities. Would definitely like to return.
Dear Robyn, Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed the peaceful and beautifully arranged room, as well as our convenient location near public transport. It’s a pleasure to know you had such a positive impression — even if your stay was too short to enjoy all of our facilities. We would be thrilled to welcome you back for a longer, more relaxing visit next time! Warm regards, The Aspria Royal La Rasante Hotel Team
Dear Robyn, Thank you so much for your lovely feedback! We’re delighted to hear that you enjoyed the peaceful and beautifully arranged room, as well as our convenient location near public transport. It’s a pleasure to know you had such a p… Show more