check-in was ridiculous, took 40 mins until it was made remotely through whatsapp

Stayed in June 2025

No reception. Communication through Whatsapp. No air conditioning, only fan.

Stayed in June 2025

It's exactly the same as the photo. Small room, nothing else. No staff or reception, He/she will only reply you when you need the code for the room lock. When you ask some other information, no reply.

Very very very close to Brussels Expo!

Stayed in June 2025

The room was really tiny and there was no storage space / wardrobe, so we had to jump over our suitcases opened on the floor. The closed window was still letting through a lot of noise from the outside (neighbours, distant traffic). The sliding door to the small (but sufficient) bathroom kept opening, not sure if it was broken or we just did not solve the mystery of its mechanism :)

Clean and sufficient for a one night stay. The hotel is situated on a pleasantly calm dead-end street, on the outskirts of the city, with a bus stop connection to the center very close by. Ideal to leave the car here and travel to the center by public transport. The parking is in the backyard of the house, not too large, but we did not have a problem finding a spot there. We never met any of the staff personally, everything was communicated via messages, and in them they were very helpful albeit quite brief (in English).

Stayed in May 2025

The first room we got had poop in the toilet, and the flush didn’t work. We called the front desk, and they quickly gave us a new room, which we appreciated. But the new room also had problems. The toilet made a loud noise all night, which made it hard to sleep. Also, the pillows were so big that they were really uncomfortable. The staff was helpful, but the room issues were frustrating.

It’s really close to the ING Arena. Perfect if you’re going to a concert. The staff is friendly.

Stayed in May 2025

No free or paid breakfast included. No restaurant at all to buy food. No laundry service. No wardrobe in room to keep luggage/cloths. No working desk etc

The staff are nice. When vending machine did not dispense drinks for the 2 euro I inserted, they gave me a drink and change when I explained to them as nobody was there when it happened. They were supportive to borrow me a charger to charge my phone as mine was not compatible with the socket outlet (Europe standard). WIFI is good

Stayed in February 2025

The room door was poor quality and incredibly close to the next rooms door. There was no desk or coffee amendment as there are in other places in this price category. The bathroom door was broken as was the shower door. The faucet on the sink was not fixed well at all and almost came off. The pillows were extremely big and hard, good for laying back on them but very uncomfortable when sleeping.

The bed was big and comfortable.

Stayed in January 2025

No dining area Work space Difficult to get a hold on staff member When booking another night price went through the roof. (Expensive for what you get, no value correlation)

Quiet Area Room was clean and comfy Staff member friendly

Stayed in November 2024

After check-in, there was no personnel on site for the rest of my stay. This wasn't a really big deal for me, but I had not received any information about how check-out worked, so I wasn't sure if I needed to do anything or not. The sheets in my room had some small brown spots on them, and at times, the WiFi could be a little spotty.

The hotel is very close to the ING Arena ("Paleis 12"), so it's ideal to stay the night after a concert there. The street the hotel is located in was pretty quiet as well, so you can rest up. My room was generally clean and pretty spacious.

Stayed in October 2024

the noice of the other rooms (tv) only smart tv (we dont have an account)

close to the highway, ideal for a short and quick night if you need to be at the airport or having meetings in brussel

Stayed in October 2024

No kettle for tea/coffe , No air conditioner QR code doesn't working at the reception desk and no one is there , we have had to call some one on phone for any information we need 😩 .check-in it's so late (from 15:00 o'clock).

Location is good, Metro stop it is about 10 minute by walk .Room loks like clean.

Stayed in August 2024

When you step out of the hotel to pick up something from the car and forget paper with passwords you are in problem... Expecting more for this price.

1 km from Atomium and Subway, parking is ok. Clean.

Stayed in July 2024

You should invest in some equipment, it's not normal to have a room without a mirror in the bathroom...

Stayed in May 2024

Small bathroom, and the door was broken.

Parking is free

Stayed in April 2024

Information was sent for self check in which was fine. However, at 09.30 pm there was a knock at the door. When we asked "Hello" no one answered. This game continued for about 15mins until the person knocking on the door replied that our documents where required and insisted that the matter could not wait until the next morning. Knocking at the hotel room door without identifying oneself or mentioning what the interruption is in regard to is an absolute No-Go to me.

Hotel situated just a few minutes drive from the Atomium. Parking spaces available at the hotel.

Stayed in March 2024

The bathroom was tiny, especially for a deluxe room. The door to the bathroom was a sliding door, that if not close properly just opens itself. The shower is just mini and the mirror was very low. I'm 1.80m and had to sit on the bed outside of the bathroom to see myself. The hairdryer was also not working, though this might've been bad luck on my part. The smoke detector didn't have a cover anymore and wasn't flush against the ceiling. Lastly the bed was hard. I do like harder mattresses and pillows but this was a bit too much. Saturday nights usually are more expensive than other nights, but paying €160,- for one night for a supposedly deluxe room is definitely not worth it even for its location.

The location was great when you go to a concert as the ING Arena is very close by. The main attractions of Brussel are also close by. Checking in and out was very easy, just walk in and walk out. 0 contact with personal, though it feels very weird.

Stayed in March 2024

There wasn’t a single drawer or cupboard for any storage or even a hook to hang a coat. Very odd!!!

Location was excellent for the ING concert hall. The room was very basic but clean.

Stayed in February 2024

The limited room space.

Very good location, close to the Atomium as described. Parking provided. Staff very friendly. The rooms very small but also nice clean and tidy. WE enjoyed the stay and would always come back.

Stayed in February 2024

Never was a reception there !!

Value for money!

Stayed in December 2023

No lift, hard stairs

Room and entrance lock by codes

Stayed in October 2023

No hot water in the shower. Nobody told us in advance

Stayed in November 2023

A smooth self checkin and we had a comfortable sleep. The room was on the smaller side so better for a short term stay. The bathroom/toilet is also close to the bed so not much privacy between the rooms. Overall a good stop over for our night in Brussels and easy enough to get to the town centre

Stayed in October 2023

Everything was terrible. This hotel is a complete mess — no reception, Whatsapp messages never get a reply. The bathroom basin was clogged, so when I washed my face or brushed my teeth, the water nearly flooded the room. I booked 6 nights at this hotel. Since I would be arriving in Brussels early the next morning, i booked the room a day in advance so I wouldn’t have to wait to check in. I sent a message to the number provided to let them know my arrival details — but received no response. When I finally arrived at the hotel the next day, they responded and told me check-in was at 3 PM. I explained that my booking started the day before and fortunately, they checked and eventually gave me the door code. The real nightmare began after that. The door code they gave me was valid for only one day. The next morning, my code didn’t work. I had to approach the housekeeping staff, and luckily one of them was kind enough to contact someone for me so I could get a new code. But the same thing happened again the following day, my code stopped working. And this time, my Whatsapp messages to the hotel went completely unanswered. Imagine if I had been outside and unable to get back into my own room! The only good part of my stay was the housekeeping guy — he truly went out of his way to help me get a valid code for my entire stay, unlike the official Whatsapp contact who barely responds at all.

NONE.

Stayed in July 2025

Pillow was horrible, there was no one at the reception. It’s self service. I asked for the invoice over 20 times via WhatsApp and Booking.Com and still haven’t gotten it. Area is not very nice. Room was fairly clean tho, but wouldn’t recommend anyone to stay there. I went during a conference and paid 550 for 2 nights. Ridiculous.

Warm shower

Stayed in May 2025