Reviews of BANKS Antwerp 4 stars
Steenhouwersvest 55, Antwerp District, 2000 Antwerp, Belgium
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewEvery thing is spot on
Dear, Thank you for your lovely review. We are happy to hear that you enjoyed your stay with us. We hope to welcome you back again soon! Kind regards, Team BANKS
Reviewed: 18 August 2025 · Stayed in May 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewLocation
Small room , not soundproof
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewYou are paying for the amazing, central location.
The rooms was INSANELY small. I slept in a €150 broom cupboard. The window open into my head and I struggled to stay in the bed.
Dear Michael, Thank you for your review. We are glad to hear that you appreciated our central location. We are sorry to hear the room was not to your liking. As mentioned on our website, the room you booked is one of our smallest rooms, with the dimensions listed. We understand this may not be ideal for everyone and we truly value your feedback. We hope to welcome you again in the future and offer you a room that better suits your preferences. Kind regards, Team BANKS
Dear Michael, Thank you for your review. We are glad to hear that you appreciated our central location. We are sorry to hear the room was not to your liking. As mentioned on our website, the room you booked is one of our smallest rooms,… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewNice stylish property and good location
We checked in late at a night and as a result when we got into our room the aircon had been left at 16 degrees, so the room was freezing, and we had to sleep in several layers of clothes. The cleaners also start hoovering very early, it was not a welcome wake up call with a hoover being used at 8:30am outside your room. When both points were raised with reception, they literally did not care!
Dear Luke, Thank you for your feedback. We are sorry to hear that you found your room uncomfortable due to the air conditioning. If this happens again, please do not hesitate to contact reception, where we can adjust the temperature in your room. Regarding the noise from the vacuum cleaner, our housekeeping team starts work at 10:00am, so it is unusual that you experienced this at 08:30am. Thank you for taking the time to provide us with feedback. Despite the issues you experienced, we hope to welcome you again in the future. Kind regards, Team BANKS
Dear Luke, Thank you for your feedback. We are sorry to hear that you found your room uncomfortable due to the air conditioning. If this happens again, please do not hesitate to contact reception, where we can adjust the temperature in yo… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewThe breakfast (and late breakfast on weekends) and the location
We stayed from July 17–21 during Tomorrowland and were very disappointed. The worst issue: at 2 AM we found our door wide open — housekeeping hadn’t locked it after cleaning. The room was unlocked for over 10 hours, which is a major security breach and made us feel unsafe for the rest of our stay. Other problems: after check-in, we had to change rooms due to a booking mistake… they told us after one hour when we went downstairs. No call, no knocking at the door. We already used the bathroom and unpacked everything… The only compensation offered was a cheap €10 bottle of Cava, even after the security incident. They promised free breakfast as a gesture, but we had already paid for it. The room itself was poorly equipped: uncomfortable, hard pillows, no fridge, no kettle — even though both were listed on Booking.com. For a hotel of this category, this level of service and amenities is unacceptable. We didn’t feel taken seriously or safe at all.
Dear Luke, Thank you for your feedback. We are sorry to hear that you found you were disappointed with your stay at BANKS Antwerp. We apologize for the mistake regarding your unlocked room, we understand that this made you feel unsafe and this has definitely never happened before. Regarding the room itself, we are sorry to hear that the room did not live up to your expectations. Thank you for taking the time to provide us with feedback. Despite the issues you experienced, we hope to welcome you again in the future. Kind regards, Team BANKS
Dear Luke, Thank you for your feedback. We are sorry to hear that you found you were disappointed with your stay at BANKS Antwerp. We apologize for the mistake regarding your unlocked room, we understand that this made you feel unsafe and t… Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewGood location in the city center. Helpful staff.
The bathroom is a real disaster. A WC behind a see-through window that cannot be closed. Who had this idea? Have you ever had a guest telling you how great they found offering a wonderful multi-sensory experience to their roommate while sitting on the toilet? Fortunately you were able to provide another room for us, thank you for that. In a matter of transparency for your guests, you should specify proactively that the WC-designer desperately lacked of common sense when planning the hotel. The beds are not comfy by the way.
Dear Guillaume, Thank you for your feedback. We are glad to hear you appreciated our central location and the helpfulness of our staff. We are truly sorry to learn that the bathroom design in your original room did not meet your expectations. We will take this into consideration for future improvements. We’re pleased we were able to offer you an alternative room and hope that made your stay more enjoyable. We hope to have the opportunity to welcome you again under better circumstances. Kind regards, Team BANKS
Dear Guillaume, Thank you for your feedback. We are glad to hear you appreciated our central location and the helpfulness of our staff. We are truly sorry to learn that the bathroom design in your original room did not meet your expectatio… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewExcellent location, really friendly staff, lovely view. Also a great breakfast!!
I can't think of anything
Dear Maria, Thank you for your review! It is great to hear that you had a pleasant stay with us at BANKS Antwerp. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay. Best regards, Team BANKS
Reviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewStaff were very friendly and helpful.
Room a bit cramped for suitcases.
Dear Robert, Thank you for your review, nice to hear that you had a pleasant stay with us at hotel BANKS Antwerp. We appreciate your feedback and will take this into account in any future renovation plans. Greetings, Team BANKS
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in April 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewFriendly relaxing atmosphere
Glass walled toilet
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewThe complimentary wine and nibbles is very welcome on arrival (from 4.30pm). Easy walking distance from Grote Markt and the Cathedral.
The room seemed quite noisy and I wasn't keen on the shower/WC arrangement being in a glass cubicle and the wash basin being outside of it.
Dear David, Thank you for taking the time to write a review. We are happy to hear that you enjoyed your time at Banks ANTWERP, especially the aperitif. We appreciate the feedback on the room layout and will take this into consideration for possible future renovations. Kind regards, Banks ANTWERP
Dear David, Thank you for taking the time to write a review. We are happy to hear that you enjoyed your time at Banks ANTWERP, especially the aperitif. We appreciate the feedback on the room layout and will take this into consideration fo… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewWe got an upgrade to a room with a stunning view and balcony and our very own sauna!
It was perfect.
Dear Anne, Thank you for your wonderful review, we are happy to hear that you enjoyed your stay in hotel BANKS Antwerp. We hope to welcome you again soon! Kind regards, Team BANKS
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewBit small for superior double and a dog
Free early evening drinks and snacks and I felt nobody abused il!
Dear Nigel, We are happy to hear you enjoyed your stay in BANKS Antwerp, great that you liked our daily aperitivo. Thank you for your feedback, we will take this into consideration for our future renovation plans. Kind regards, Team BANKS
Dear Nigel, We are happy to hear you enjoyed your stay in BANKS Antwerp, great that you liked our daily aperitivo. Thank you for your feedback, we will take this into consideration for our future renovation plans. Kind regards, Team BANK… Show more
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewReviewed: 18 June 2025 · Stayed in June 2025
Verified reviewVery stylish room, comfortable bed. Not a great view of the brick wall of the courtyard garden but they close this at 8pm so I had no noise from the street at all at night. Ideal, really.
Dear Tacey, Thank you for your lovely feedback! We are happy to hear you enjoyed your stay with us. While the view was not ideal, we are glad the quiet nights made up for it. We hope to welcome you back soon! Kind regards, Team BANKS
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewThat when a safety issue with regard to using a bath not a walk in shower was raised, staff did reassign my accommodation to a room with a walk-in shower.
Dust rats on the floor
Dear Claire, Thank you for your feedback. We are glad to hear our team was able to assist you with a room change. We are sorry about the cleanliness issue you encountered and will make sure this is addressed with our housekeeping team. We hope to have the chance to welcome you back in the future! Kind regards, Team BANKS
Dear Claire, Thank you for your feedback. We are glad to hear our team was able to assist you with a room change. We are sorry about the cleanliness issue you encountered and will make sure this is addressed with our housekeeping team. We… Show more
Reviewed: 18 June 2025 · Stayed in April 2025
Verified reviewDe locatie is top