Reviews of Hotel Cavalier 2 stars
Kuipersstraat 25, Historic Centre of Brugge, 8000 Bruges, Belgium
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Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThis property is a safety issue and staff not willing to even talk or help people with hidden disablities
Would ask booking .com to remove from site as its not safe for customers as no staff at property to help if and medical or fire issues
You trying all this not true things but you have to be honest because you arrive at around 11 am normally need to come at 14:00 pm and asked can we check in before 14:00 we said no because who staying in hotel was outside for shopping to buy something breakfast but you start very rude way to speak with us and did not let us to speak after are trying all this not true things sorry this is very safety helpful property when you have respect for the who is responsible in property!!!
You trying all this not true things but you have to be honest because you arrive at around 11 am normally need to come at 14:00 pm and asked can we check in before 14:00 we said no because who staying in hotel was outside for shopping to bu… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewClose to main square . Bed was really comfy , room clean .
Referb required . Broken window handle . Shower holder broken . Place is dated .
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewThe location was good, a short walk from the bus from the train and 10 mins from the main square.
No reception, no breakfast, no kettle in the room and our television didn't work.
Reviewed: 13 August 2025 · Stayed in August 2025
Verified reviewLocation is okay.
Blood on sheets. Power sockets didn't work. No duvets. Extra fees on arrival, cash only no cards accepted. Rude staff. Terrible communication. Dangerous staircases and broken bannisters. Dirty room.
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewLocation was good and quiet. Beds were comfortable enough.
There’s not been updating or care for this building for some time. Carpet throughout was dingy and old. The desk is never staffed and when they were contacted they were not friendly at all, and at times just rude. Room was saturated with cigarette smoke to the point that it still smelled after 3 days with the window open. They indicated in email that they are a small, family-run business, but there was no sense of the pride and care that typically comes with such a business.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewVery friendly staff and they took care of our luggage orior to check in time. Very good location
No AC
Reviewed: 19 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in July 2025
Verified reviewThe location
It’s a bit run down
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewOld building, which is nice. In the center, which is perfect!
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewIn a great location, the hotel has potential, but I think the owners don't want to improve
The hotel is old and dirty
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewTight spaces, and insanely narrow stairs.
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewIt was not really clean. There were ants in my hotel room. The staff asked me one day before my arrival at which time I will be there. I told them about 3pm. There was nobody there and I couldn‘t get into the room before 6pm. It was very disappointing!
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewGreat location, great value. Rooms are comfortable.
Staff on welcome not very friendly. Could do with modernisation.
Reviewed: 8 June 2025 · Stayed in May 2025
Verified reviewConvenient location in the historic district, room of appropriate size.
It would be good to add a small fridge and a kettle to the room.
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewLocation Friendly host View
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewOnly Location, except everything is worst
Towels were dirty and old ( See attached pictures). Staff was not helpful at all.Doors are very old and you need skill and strength to open and close. At Wednesday night you cannot sleep in this hotel. In the neibouring bar there is loud noise until 3 AM(attaching photos as well). The bed and pillows are not comfortable. No air conditioner and you have an old sound making fan.Better to find another hotel paying a little bit extra money else you will find yourself swindle. The person who will be at reception is not helpful at all, they don't accept card for city tax and you need to bring cash if not he will tell my owner won't allow and you can't stay. You need to claim up with small stairs. Any sound from another room or outside bar 🍺 you will hear there is no sound proof. You are not going to sleep at night instead listen to them. Bathroom door or windows will not lock properly( see the picture as well)
Dear guest, firstly our towels are very new and very clean! Secondly we are very helpful but not heavy luggages because we have to care also our healty! Our rooms are enough isolation but if you open the window than we can,t do anything!W e told you also when you arrive before arrive citytax have to pay cash and we dont have reception so we dont understand why so diffucult to understand? Please next time make real comments because this comments are not true and useful for another guests!!! Thank you for your stay and have a great day...Best regards
Dear guest, firstly our towels are very new and very clean! Secondly we are very helpful but not heavy luggages because we have to care also our healty! Our rooms are enough isolation but if you open the window than we can,t do anything!W e… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewIt was an easy walk to the centre of town and plenty of restaurants and bars close, it was a surprisingly quiet area and the room was quiet and larger than average
Our en-suite door wasn’t easy to close and flimsy to move and the main door to the building was stiff to open and shut
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewThe room was comfortable and clean. Location was perfect, only steps from the market.
Reviewed: 22 May 2025 · Stayed in May 2025
Verified reviewZero, Nothing
Being locked out my first night and having to walk the streets. The phone number given by the hotel does not exist.
Reviewed: 4 May 2025 · Stayed in April 2025
Verified reviewReviewed: 1 May 2025 · Stayed in April 2025
Verified review