Reviews of CozyRoom 5 Min from Gare du Midi
Rue des Deux Gares 17, Anderlecht, 1070 Brussels, Belgium
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Reviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 9 June 2025 · Stayed in April 2025
Verified reviewIt was clean and nice.
The location
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewThen once we entered the room we found a Q-tip in the shower so we asked to clean but we were told that no one could come and do it and that we could leave if we wanted to. They also only provide one towel per persone. wi fi is not available and the location is very bad.
We are truly sorry for the situation you encountered upon arrival. As mentioned during our exchanges, this was a human error made by the person in charge of cleaning. This type of incident is extremely rare and does not reflect our usual standards. We have addressed the issue internally and made sure the entire team is aware, to ensure it never happens again. As soon as you contacted us, we responded immediately. Unfortunately, since it was a weekend (Saturday afternoon and Sunday), we were not able to send someone over in time to simply remove the cotton swab. We did, however, offer a full and immediate refund if you felt uncomfortable staying in the apartment, which you declined and we fully understand that as well. Regarding the other points raised: • Wi-Fi was available, and the login information was shared with you upon arrival. No other guests staying at the same time reported any issues. • The location is generally very well rated, only a 10-minute walk from Gare du Midi and well connected to public transport. • We provide one towel per person for short stays, but had you requested an extra one, we would have gladly provided it. We pride ourselves on being responsive and welcoming, and we regret that your experience did not reflect the level of service we aim to provide.
We are truly sorry for the situation you encountered upon arrival. As mentioned during our exchanges, this was a human error made by the person in charge of cleaning. This type of incident is extremely rare and does not reflect our usual st… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewThe way it was maintained and location
Nothing
Hello Vineet, Thank you very much for your kind review. We are delighted that you enjoyed the maintenance and location, and we look forward to welcoming you again in the future. Best regards, The management team
Reviewed: 7 May 2025 · Stayed in March 2025
Verified reviewReviewed: 17 April 2025 · Stayed in April 2025
Verified reviewIt's close to the train station. It's clean. It's quiet.
We wondered why they call it cosy. The room was just functional, not cosy at all. The bathroom had 2 lights, but the bedroom light didn't work at all. We have never seen the host, and the communication via email was automated and confusing. For instance: they sent us a goodbye email before we even arrived. The kitchen has a kettle, but no coffee machine (I wondered why they have coffee there).
Dear Martin, Thank you for your feedback. We’re sorry to hear that our place did not match your expectations of “cosy.” Our focus is on offering a clean, quiet, and conveniently located space, with practical amenities for travelers. Regarding communication, while some of our messages are automated (to ensure you have all the necessary information ahead of time), we also personally replied to your specific questions during your stay. As explained, our check-in process is fully automated for flexibility, which is why you did not meet a host in person — something that many guests actually appreciate. About the coffee, we offer a French press for guests to prepare fresh coffee, along with a kettle for tea. We do not list a coffee machine among the amenities. We appreciate you staying with us and wish you safe travels ahead. Kind regards.
Dear Martin, Thank you for your feedback. We’re sorry to hear that our place did not match your expectations of “cosy.” Our focus is on offering a clean, quiet, and conveniently located space, with practical amenities for travelers. Rega… Show more
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewVery clean, and warm. We can cook in the kitchen as well. Staff is lovely.
The location is quite dodgy especially a bit scary at night
Thank you so much for your kind words, Amal! We’re very happy to hear that you enjoyed the cleanliness, the kitchen, and the warm welcome from our staff. Regarding the neighborhood, we understand your comment — being close to a major central station, there can sometimes be more people around at night. However, the location is also one of the great advantages, offering easy access to many parts of the city. Thank you again for your feedback, and we hope to have the pleasure of welcoming you back in the future!
Thank you so much for your kind words, Amal! We’re very happy to hear that you enjoyed the cleanliness, the kitchen, and the warm welcome from our staff. Regarding the neighborhood, we understand your comment — being close to a major centra… Show more