Reviews of Hotel Diamonds and Pearls

The design of the hotel is nice as we like this style .not everyone may like old fashion furnitures .

Staff during breakfast not much communicative , just had feeling that they waiting when we finish and pay so they can clean up and forget about it .

Excellent breakfast managed by a very helpful lady.

Quirky

Worst renovation job I have ever seen! Check in very confusing

Location was absolutely perfect! It was spacious and totally quiet whilst being in the middle of the city.

Could need an update, curtains, bathroom, paint etc!

Central location, friendly and helpful staff, great for a family of four.

The bathroom had a damp moldy smell. We needed more pillows.

Needs a bag elevator

The location was great from a tourist perspective but poor if you wanted a decent nights sleep. The tiny pedestrian street outside was a plethora of bars, restaurants and cafes, which came alive around midnight and didn’t cease till 4am, including drunken brawls, people shouting and just being rowdy.

Several light bulbs were not working so lighting was bad, made doing makeup hard. Tiny narrow steep stairs and no lift, so extremely tough for my 70 year old body to drag our suitcases upstairs. No help from the staff. If I’d known I would never have booked. No mention on the Booking.com site. Breakfast was continental with zero choice.

Great location close to city centre

The bed sheets were ripped up and had tons of bed bugs, left the hotel covered in itchy bites, the floors squeeked and had rips in the carpet and chair was broken and cracked aswell as the decoration in the room, the bathroom doors both had huge gaps in them so you could easily see in and out, speaking of bathrooms one of the sinks didnt work and the other one had cracks in them and the showers barely worked properly, the shower also was super disgusting and covered in limescale. the air conditioner barely worked and the room felt like a sauna the entire trip. The reception literally never had anyone there and never could get in touch with them for anything at all

A Wonderful breakfast and great location

Didn’t even get to stay at the hotel. I arrived to a locked door, after ringing the call button about 10 times and calling their main number multiple times (each time the line said the number had been disconnected), I decided to not stay. The hotel reached out and asked when I would be checking in. I told them what had happened and to cancel my reservation but I have yet to hear a response back from them about the situation. Don’t stay here.

Convenient location.

Rather shabby! Lethal staircase and certainly not suitable for older people.

The location is very good.

The furniture in the room are not antique, they are just rotten and disfunctional. No keys for cabinets and drawyers, broken legs and bad condition. Exhaust in bathroom did not work at all. Request for a second blanket (written before arrival) was ignored. Atmosphere is not like in a hotel but an air b&b, a breakfast room was always empty and no staff on site, a pretty common are always abandoned. Sad. So we decided also not to have breakfast.

Nothing

Dangerous and disgusting. Bugs everywhere and feel weird if you understand.

it's raining in the room. drops of water fall from the ceiling onto the wardrobe, further disturbing sleep, already strongly disturbed by the movida active until late at night. I think the price of the room is very high for a very noisy room! strongly dissatisfied with the service received, I absolutely do not recommend this "hotel"

The location of the hotel is excellent. You can see the cathedral from your windows. The hotel itself is a piece of art. Very nice decorated, with good quality vintage furniture.

Center. Friendly staff. Room.

The location

The dreadful Amex room with bed under the stairs and 2sets of incredibly steep stairs to a bathroom on a landing in full view of the building alongside through a huge landing window it was totally unacceptable.

The room and the location of the hotel were great

The staff was not very hospitable. The place was recommended to us and the owner was supposed to be a welcoming and talkative host, but the women that received us appeared unable to speak Dutch, French or English. So communication was very difficult and limited. There seemed to be no interest whatsoever in the guests. Also they were nowhere to be found whenever we got in or went out. So it was very quiet and didn't feel very hospitable. Really a pity, because the venue itself is really great. It was really the host that put us off.