Reviews of Gran Hotel De Passage 2 stars
Dweersstraat 26, Historic Centre of Brugge, 8000 Bruges, Belgium
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe location is amazing! 2 minutes walk from the main square and in the midst of great shopping and restaurants.
We were in a family room which had angled ceilings as it was at the top of the hotel so it made it difficult to sit and relax - you had to lay flat!
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewThe location is amazing, and the restaurant downstairs was some of the best food we had here.
The shower is in the room. I would've preferred a separate toilet/shower room.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location is perfect to visit the old centre of the city.
There was no door to the bathroom. Now do I not have much of a problem seeing and hearing my partner poop. But I would think not everyone is that close to their partner.
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewClean, quite and comfortable centrally located hotel. Room was perfect for my daughter and I, and the AC was welcomed during an unusually warm spell. The restuarant down stairs was a convenient spot for an excellent meal, and the Hotel staff were helpful with any questions we had. We were just a few minutes walk away from the high street and had a great stay.
No negatives noted.
Reviewed: 26 August 2025 · Stayed in July 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewMooie kamer! Ligging was perfect, midden in de stad
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation and style of the place was brilliant! Lovely restaurant and bar downstairs- we hadn’t quite realised this was here so would have eaten here as looked a lovely place to eat along with the menu but we already had reservations. Would definitely recommend - would be great to provide more tea and milk if at all possible - there was not enough milk for the tea and coffee provided but that was all and just a minor recommendation.
Nothing
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewIt was a lovely decorated hotel, super comfy. In a fantastic location with a beautiful view of Bruges. Any restaurants, shops, or activities where only a 5 to 10 minute walk away.
There was no elevator, so we had to carry our bags up 3 flights of stairs. There was no one at reception, but we were easily able to access our key card and got emails from the hotel in how to do so. Overall it was a fantastic stay.
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in June 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewLocation was perfect
The tea and coffee shelf overhung the bottom of the bed making it awkward to walk around the bed, other that that everything else was acceptable
Reviewed: 15 July 2025 · Stayed in July 2025
Verified reviewThe location was perfect, just a short walk from the city center, making it easy to explore all the beautiful sights. The bed was large and incredibly comfortable, ensuring we had restful nights. Additionally, the restaurant on-site was excellent, offering delicious meals that enhanced our stay.
I was quite disappointed with my stay. First and foremost, the lack of privacy in the bathroom was unacceptable. Instead of a proper door, there was only a semi-transparent curtain, making it impossible to have any privacy while using the toilet. It was uncomfortable, and if someone had an upset stomach, it would be a nightmare.Additionally, the room was too small. You had to sit down to navigate around the bed because the desk blocked the passage. This setup is fine for solo travelers but not suitable for couples.The customer care was also lacking. I traveled with medications that required refrigeration, which I didn’t anticipate at the time of booking. I had to reach out three times for assistance. I received a vague response from a staff member named Joke, who ignored my follow-up about needing a freezer for ice packs to transport my medication. As a result, my expensive medication was ruined due to the inadequate support from the hotel.Given these issues, I wouldn't stay here again or recommend it to others when visiting Bruges.
Dear, we regret your reaction, we had given you the suggestion by email to place your medication on the ground floor in our refrigeration unit, but you did not mention this or ask at check-in that this was still desired? I consulted both my son and daughter-in-law and they did not hear anything from you either? So we don't quite understand what went wrong? Also the 2 nights you stayed with us you did not address us about this at all? We would like to know what went wrong. As for the room size, this is the basic size of a normal hotel room as listed on booking.com. Kind regards Joke Manager
Dear, we regret your reaction, we had given you the suggestion by email to place your medication on the ground floor in our refrigeration unit, but you did not mention this or ask at check-in that this was still desired? I consulted both my… Show more
Reviewed: 11 July 2025 · Stayed in July 2025
Verified reviewHow the owner/manager talk with guests. If there is mistake on websites, they will take money for room and never give you back even you booked 20 min ago with sentence - too bad you overlooked! Booking was trying nicely ask them for returning the money and they did not responded at all!
Dear guests , we regret your reaction, You have had a clear conversation with the manager and the owner together on the booking platform of booking.com. You wish to check in with a pet after it is clearly stated on the platform that no pets are allowed in our hotel . You have overlooked this , this is not a misunderstanding on our part? As it is impossible for us to rent your room on the same day, we were forced to charge your room. Thank you for your understanding Manager
Dear guests , we regret your reaction, You have had a clear conversation with the manager and the owner together on the booking platform of booking.com. You wish to check in with a pet after it is clearly stated on the platform that no pet… Show more
Reviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThe hotel was really lovely and located in the city centre, just a 15 minute walk from the station - perfect!
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewGreat location. Cosy room with private facilities. Shower and basin in room rather than separate bathroom. Clean and comfortable, not noisy. Friendly staff and good communication for check in /out.
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewVera easy to find and near centre of Bruges owners and staff very friendly and helpful
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewReviewed: 16 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in May 2025
Verified reviewLocation perfect - Kind staff
Cocking smell 24h
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewLocation, the old world charm, restaurant attached, and staff.