Reviews of ibis Styles Zeebrugge 3 stars
Kustlaan 99, 8380 Zeebrugge, Belgium
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Reviewed: 6 September 2025 · Stayed in June 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified review- Modern, clean, spacious & well equipped family suite - private parking - facilities (bikes rental, swimming pools, sauna, hammam, gym) included in the stay - breakfast varied with healthy choices - room’s view on the Zeebrugge’s haven - good acoustic insulation
- Cost of private parking not included in the stay + pricey - cleaning the indoor swimming & hammam twice a day in high season is absolutely not enough to reach basic hygiene and safety standards (moss develops on the floor and makes it slippery; floor of changing rooms full of water everywhere) - sauna out of order without any compensation - hammam not hot enough and dirty - since pets are allowed, facilities for them should be provided (cargo bikes, dogs beds) - no free shuttle bus to go to the beach - Smell of poorly rinsed dishcloth in the room, disguised by perfume
Dear Charlotte, Thank you very much for sharing such a detailed review. We are delighted that you enjoyed the comfort of our family suite, the variety of our breakfast, and our facilities. We are truly sorry that some aspects, especially in the wellness area and with parking, did not fully meet your expectations. Your remarks about hygiene, facilities, and services are very helpful, and we will use them to improve our guest experience. These aspects will be discussed internally with our team, in our next meeting. We hope to have the pleasure of welcoming you and your family back soon for an even more enjoyable stay. Warm regards, ibis Styles Zeebrugge
Dear Charlotte, Thank you very much for sharing such a detailed review. We are delighted that you enjoyed the comfort of our family suite, the variety of our breakfast, and our facilities. We are truly sorry that some aspects, especially … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewVery good location and very clean
I very much appreciate your comments regarding your stay at the ibis Styles Zeebrugge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Anke Bertin, general manager
I very much appreciate your comments regarding your stay at the ibis Styles Zeebrugge. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encourageme… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 8 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewStaff were excellent! They were friendly and always willing to help. Andra was especially helpful to find a solution wiith a booking problem with our room.
Parking was expensive at the hotel.
Wow. Thank you for this 10! We are delighted that you enjoyed your stay so much and hope to welcome you back again soon. We will also pass on your kind words to Andra. Team Ibis Styles Zeebrugge
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewGood size of the room
New staff, all to complicated , not very nice surrounding. Very expensive add ons to everything and narrow and bad parking
Reviewed: 31 July 2025 · Stayed in May 2025
Verified reviewReviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGood location, dog friendly, good breakfast
The hotel is a little bit "tired" and need renovation, some towels in the bathroom are too old
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewCoffee for free, both pools were used by the kids and found very good. We stayed in a family room and had 2 sleeping rooms and a living room, which was very comfy.
Dear Daniela, We are so happy to hear you had a great stay with us! Our family rooms are the best choice for families, and it is great to know the free coffee was appreciated too! We hope to welcome you back soon for another relaxing stay. Kind regards, ibis Styles Zeebrugge
Dear Daniela, We are so happy to hear you had a great stay with us! Our family rooms are the best choice for families, and it is great to know the free coffee was appreciated too! We hope to welcome you back soon for another relaxing sta… Show more
Reviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 23 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewbreakfast coould be more varied
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewTotally disappointing. When I booked the hotel based on the photos, it looked nice and clean. But when I arrived, the air conditioning didn't work the first night. It was -30 degrees. I asked the receptionist, and he said he couldn't help. The hotel sauna and hammam weren't working, but no one told me that when I booked online. I didn't read anywhere that the spa was closed. You can open the window, so it was extremely noisy outside, and I had mosquitoes in my room. I couldn't sleep all night. It was horrible. Almost everything in the rooms was broken. The next day, I got a different room, and it was the same. The switches were hanging off the wall, and the furniture was broken. The chairs were completely filthy. The shower drain didn't work. There was water everywhere in the shower. The pool inside was dirty, and the walls were broken. Shocking view.i would never tell anyone to go there.
Dear Ali, Thank you for taking the time to share your experience, and we are truly sorry to read that your stay was so disappointing. We deeply regret the issues you encountered, especially with the air conditioning, cleanliness, and the condition of your room. This is certainly not the standard we strive to offer, and we sincerely apologize for the discomfort caused. Regarding the spa facilities, we understand your frustration. When certain amenities are temporarily unavailable, we aim to communicate this clearly, and we’re sorry if this wasn’t the case during your booking process. We’ll be reviewing our communication and listings to ensure greater transparency going forward. Please rest assured that your feedback has been shared with our management and maintenance teams so that immediate corrective actions can be taken. While we understand your decision, we hope that you might give us another opportunity in the future to offer you a much better experience. Warm regards, ibis Styles Zeebrugge Team
Dear Ali, Thank you for taking the time to share your experience, and we are truly sorry to read that your stay was so disappointing. We deeply regret the issues you encountered, especially with the air conditioning, cleanliness, and the … Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewStaff were excellent, spoke great English, room very comfortable but a bit cold, however when we mentioned this they put a small electric heater in room.
Found it strange that people were coming into the bar area to get to the pool, then coming out wet and walking through bar toshowers and toilets, weird.
Dear Strachan, Thank you so much for your kind feedback about our staff and the comfort of your room! We’re glad to hear that you had an overall nice stay with us and that the electric heater helped make your stay more comfortable. Unfortunately, during the summer months we run the whole building on air conditioning, so the central heating is turned off. We can always provide an electric heater in the room, and if it is still cold, we can bring a second one as well. We also appreciate your comments about the pool and bar area. To improve everyone’s experience, we’ll be adding clearer signs to remind guests that swimwear isn’t allowed in the bar area. We hope to welcome you back to ibis Styles Zeebrugge soon! Kind regards, ibis Styles Zeebrugge
Dear Strachan, Thank you so much for your kind feedback about our staff and the comfort of your room! We’re glad to hear that you had an overall nice stay with us and that the electric heater helped make your stay more comfortable. Unfo… Show more