Reviews of ibis Gent Centrum Opera 3 stars
Nederkouter 24, Binnenstad, 9000 Ghent, Belgium
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe hotel was decent and the bedroom was adequate. Good to have a bar in the hotel. The bed was comfortable and the facilities were adequate. The staff were very attentive. Everything else in the room was fine, the television and lights all worked well.
There was a one-quarter roll of toilet paper left on the spool from the last guest which was not good - attention to detail is important. There was an empty plastic bottle of shower gel in the shower, which should have been replenished.
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewI liked the location. Inexpensive parking.
Very small shower and toilet
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewRoom for disable, helpful staff, location, bed... bed and again bed
Bathroom smells to urine, bath curtain need to be wash or replace. Parking to expensive, no kettle and tea, no coffee
Dear Agnieszka, We appreciate the time you took to share your feedback. We're delighted our accessible room met your needs and that our team's assistance stood out during your stay. However, we regret some aspects fell short of expectations. Our housekeeping team typically refreshes bathrooms daily, and kettles are always available upon request at reception. We will be sure to reflect on your feedback with the team to ensure our high standards are upheld. Regarding parking, our rates align with central city locations while offering secure underground access. Above all, we're thrilled you appreciated our prime location near Gent's cultural gems and found our Sweet Beds by ibis provided the comfort we pride ourselves on. It would be a pleasure to welcome you again. Best regards,
Dear Agnieszka, We appreciate the time you took to share your feedback. We're delighted our accessible room met your needs and that our team's assistance stood out during your stay. However, we regret some aspects fell short of ex… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewLocation, cleanliness, staff
Room size, bathroom size and facilities
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewRun very efficiently. Good location. Swift check in & out. Clean
Tiny bathroom that was difficult to manage in. Couldn’t even dry yourself after a shower in there so little room. Hotel room walls very thin so could here other guests
Dear Sharon, Thank you for your review. We're pleased to hear you found our operations efficient and appreciated the swift check-in process. Our team takes pride in maintaining high cleanliness standards throughout the hotel. We sincerely regret any discomfort experienced during your stay. Our reception team can also provide earplugs upon request to help ensure undisturbed rest. Moreover, we're delighted our central location proved convenient for exploring Ghent's cultural treasures. Being steps away from major attractions while remaining outside the car-free zone makes us an ideal base for both leisure and business travellers. We hope to have the opportunity to welcome you back on a future occasion. Best regards, Cindy Cornelis , General Manager
Dear Sharon, Thank you for your review. We're pleased to hear you found our operations efficient and appreciated the swift check-in process. Our team takes pride in maintaining high cleanliness standards throughout the hotel. We sinc… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewCould have done with a kettle
Dear Robert. Thank you for your review. We're pleased your stay met your expectations and provided the essentials for your visit. However, we regret any inconvenience regarding amenities and would like to highlight that kettles are always available upon request at our 24-hour reception. We hope you appreciated our central location near Gravensteen Castle and Saint Bavo's Cathedral during your exploration of Ghent. We hope to welcome you back for a more enjoyable stay in the future. Best wishes,
Dear Robert. Thank you for your review. We're pleased your stay met your expectations and provided the essentials for your visit. However, we regret any inconvenience regarding amenities and would like to highlight that kettles are al… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewGood location. Room was good but parking was a bit difficult due to small parking spaces in the garage
Dear Guest, Thank you for taking the time to share your review. We are delighted to hear that your stay at ibis Gent Centrum Opera met your expectations. It is wonderful that you found your room comfortable and enjoyed its amenities. Our team takes pride in maintaining a welcoming environment for all guests. However, we regret any inconvenience caused by the parking arrangements. Please know that our parking facility is designed to accommodate guests efficiently, and our staff is always available to assist with alternatives. Nevertheless, we are thrilled that our central location allowed you to explore Ghent’s attractions with ease. Being steps away from major sites like Gravensteen Castle is a highlight we love sharing. We hope that you will return in the future. Kind regards,
Dear Guest, Thank you for taking the time to share your review. We are delighted to hear that your stay at ibis Gent Centrum Opera met your expectations. It is wonderful that you found your room comfortable and enjoyed its amenities. Our … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in July 2025
Verified reviewGood location
Too noisy Clumsy room
Dear Antoine. Thank you for your review. We're pleased to know our central location contributed positively to your visit, placing you within steps of Ghent's vibrant attractions and convenient transport options. While we strive to ensure all guests enjoy a restful stay, we understand that urban environments can present unexpected challenges. Please know our team is always available to provide solutions tailored to your needs, such as suggesting quieter room placements or additional amenities to enhance comfort. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Cindy Cornelis, General Manager
Dear Antoine. Thank you for your review. We're pleased to know our central location contributed positively to your visit, placing you within steps of Ghent's vibrant attractions and convenient transport options. While we strive t… Show more
Reviewed: 19 August 2025 · Stayed in June 2025
Verified reviewReviewed: 19 August 2025 · Stayed in July 2025
Verified reviewThe stuff was so friendly and helpful. The location was very good.
For a 3 star hotel it met my expectations.
Dear Fani, Thank you very much for this kind review of your stay. We are glad you felt the cost matched your expectations and, even more, appreciated how our team made you feel genuinely welcome and supported. It is lovely to know the setting worked well for your plans, as we strive to offer a truly convenient base in the heart of Ghent. We would be pleased to welcome you again for a future stay. Best wishes,
Dear Fani, Thank you very much for this kind review of your stay. We are glad you felt the cost matched your expectations and, even more, appreciated how our team made you feel genuinely welcome and supported. It is lovely to know the set… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe hotel deserves way more than the maximum score on a 4-point rating system. Staff: Super friendly and helpful. I had an important meeting in the afternoon and was very nervous beforehand. The staff at the reception not only arranged an early check-in but also helped me print out some handouts, which made it much easier for me to prepare for the meeting. Cleanliness: The hotel itself, as well as the room I stayed in, was very neat and clean. All facilities, including the hairdryer in the room, were available. Location: The location of the hotel is excellent – it’s just a short stroll to the historic city centre, yet the hotel is situated in a calm and quiet area, allowing you to rest and sleep without being disturbed by outside noise.
Literally nothing.
Dear Olha, Thank you very much for your kind comments following your recent stay with us. We're thrilled you chose ibis Gent Centrum Opera for your important visit. Our team always strives to provide attentive service, and we're delighted our staff could assist with both your early check-in and preparation needs. Maintaining spotless facilities is a priority we take seriously, and we're glad you found everything in perfect order during your stay. It's particularly rewarding to hear you appreciated our central yet peaceful location. Being steps away from Ghent's historic heart while offering quiet respite perfectly encapsulates what we aim to deliver to our guests. It would be a pleasure to welcome you again. Best regards,
Dear Olha, Thank you very much for your kind comments following your recent stay with us. We're thrilled you chose ibis Gent Centrum Opera for your important visit. Our team always strives to provide attentive service, and we're d… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewRoom was beautiful, clean, bad was very comfortable. Check-in and check-out were fast. Location is perfect: there are a lot of restaurants, and the touristic city center in 10min walk.
Room is small, which is ok, but bathroom is tiny. Door to the bathroom is near the bed. If you travel together, your sleep time should be the same.
Dear Tatiana, Thank you for taking the time to share your review. We're delighted you appreciated your clean, well-maintained room and found our signature Sweet Bed by ibis provided the comfort we aim to offer all guests. Our team takes pride in delivering efficient service during arrival and departure processes. While we regret some aspects of your experience fell short, please know earplugs are always available at reception for guests preferring extra quiet. We've also noted your comments about spatial configurations as we continually assess room layouts. Finally, we're thrilled our central location served you well for exploring Ghent's restaurants and cultural sites. The Opera House and Gravensteen Castle remain favorite starting points for discovering our historic city. We hope to welcome you back again. Best regards,
Dear Tatiana, Thank you for taking the time to share your review. We're delighted you appreciated your clean, well-maintained room and found our signature Sweet Bed by ibis provided the comfort we aim to offer all guests. Our team take… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in June 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewThis is a modest hotel and you get what you pay for. The rooms are small, particularly the bathrooms. The breakfast was very good and the staff helpful.
The bathrooms were very small
Dear Antony, Please accept our thanks for this review following your experience at our hotel. We're pleased you found our offering to provide good value during your stay. Our team strives to maintain transparent pricing while delivering essential comforts. However, we regret the bathroom dimensions impacted your comfort. While our compact design helps maintain affordability, we acknowledge preferences vary and offer room orientation details at check-in to help guests choose their preferred layout. Additionally, we're delighted our breakfast selection met your expectations. Our chefs take pride in offering fresh, varied options to start the day right, supported by staff committed to attentive service. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Cindy Cornelis , General Manager
Dear Antony, Please accept our thanks for this review following your experience at our hotel. We're pleased you found our offering to provide good value during your stay. Our team strives to maintain transparent pricing while deliveri… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewGreat location, tasty breakfast with enough choices.
It obviously needs deep cleaning. The common surfaces were clean but the carpet, grouts, curtains , even the walls, and other hidden surfaces deserve deep clean or even replacement. Be prepared for small room as well. It wasn’t a problem for me, but for some people it may be.
Dear Zuzana, Thank you for reviewing your stay with us. We're delighted you enjoyed our breakfast buffet, offering a variety of choices to suit different preferences. However, we sincerely regret any inconvenience encountered during your stay. Our team prioritizes daily housekeeping and offers various room configurations to enhance comfort. Nonetheless, we're thrilled our central location provided convenient access to Ghent's cultural highlights and transport links. We would love to welcome you back for another enjoyable stay. Best regards, Cindy Cornelis , General Manager
Dear Zuzana, Thank you for reviewing your stay with us. We're delighted you enjoyed our breakfast buffet, offering a variety of choices to suit different preferences. However, we sincerely regret any inconvenience encountered during … Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewLocation, breakfast
Dear Elaine, Thank you for this feedback on your recent stay. We hope you had the chance to experience our convenient on-site parking during your visit, a feature many guests appreciate for seamless city exploration. We would be delighted to welcome you back on another occasion. Best wishes, Cindy Cornelis, General Manager
Dear Elaine, Thank you for this feedback on your recent stay. We hope you had the chance to experience our convenient on-site parking during your visit, a feature many guests appreciate for seamless city exploration. We would be delighte… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThere were several options for cold and warm breakfast.
The tiny room was not suitable for 2 people at all. The room was not clean at all too dusty and dirty bathroom. No refrigerator or water boiler in the room. The worst accommodation I had and unfortunately I could not refund. I do not suggest.
Dear Guest, Thank you for this review about your recent stay. We're pleased you appreciated our varied breakfast selection, which offers both hot and cold items to suit different preferences. While we aim to provide comfortable stays for all guests, we regret hearing your room didn't meet expectations. Our front desk team is always available to provide additional amenities like kettles upon request, and we've reinforced our cleaning protocols to maintain our usual high standards. Best regards, Cindy Cornelis , General Manager
Dear Guest, Thank you for this review about your recent stay. We're pleased you appreciated our varied breakfast selection, which offers both hot and cold items to suit different preferences. While we aim to provide comfortable stays… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewLocation was good. T1 tram from station stops close to hotel. Eating places and bars close by. 20 minute walk to centre. Room was adequate but small.
Bathroom and shower were just functional, but in my opinion were designed far too small and too compact for comfortable use.
Dear Francis. Thank you for your review. We're pleased to read you found our transport links convenient during your stay, with the T1 tram providing easy access from the station. The variety of nearby dining options appears to have enhanced your experience in Ghent. However, we regret that our bathroom layout impacted your comfort. While our compact design prioritizes functionality, we acknowledge preferences vary and offer earplubs at reception for enhanced tranquility. Nonetheless, we trust our central position served you well for exploring cultural landmarks like Gravensteen Castle and Saint Bavo's Cathedral, all within walking distance of our doors. We hope to welcome you back for a more enjoyable stay in the future. Best wishes, Cindy Cornelis, General Manager
Dear Francis. Thank you for your review. We're pleased to read you found our transport links convenient during your stay, with the T1 tram providing easy access from the station. The variety of nearby dining options appears to have en… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewWonderful position near the city Center. The room was big enough for three people
Dear Fiorenza, Thank you for sharing a review of your stay with us. We're delighted our central location made exploring the city convenient for you. Being steps from historic sites like Gravensteen Castle and shopping areas allows guests to maximize their time in Ghent. Our team is particularly pleased you found your accommodations spacious enough for three travelers. We designed our triple rooms with extra square meters to ensure comfort while maintaining easy access to all room amenities. The entire team look forward to seeing you again in the future. Kind regards,
Dear Fiorenza, Thank you for sharing a review of your stay with us. We're delighted our central location made exploring the city convenient for you. Being steps from historic sites like Gravensteen Castle and shopping areas allows gues… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewWeather
Small room
Dear Guest, Thank you very much for the time taken to review your stay with us. We regret that your experience didn’t fully meet expectations while appreciating your note about Ghent’s climate. We hope you discovered our prime location steps from historic sites like Gravensteen Castle during your stay. We would be pleased to welcome you back again. Kind regards, Cindy Cornelis , General Manager
Dear Guest, Thank you very much for the time taken to review your stay with us. We regret that your experience didn’t fully meet expectations while appreciating your note about Ghent’s climate. We hope you discovered our prime location … Show more