Comentários de Leonardo Hotel Antwerpen 4 estrelas

Dear Paula, Thank you for sharing your experience with us. We are glad that you enjoyed our privileged location, close to the station and the necessary transport to visit the city. We are sorry to hear that the cleanliness of the hotel did not meet your expectations, we would like to clarify that the cleaning service is carried out upon request of the guests. As for breakfast, we apologize for the inconveniences you faced. Your observations on the variety and replenishment of food, as well as space and service during breakfast, are very important and will be shared with our team for future improvements. We hope to have the opportunity to welcome you again to provide a more satisfying experience. Best regards Leonardo Hotel Antwerp Team

Dear Paula, Thank you for sharing your experience with us. We are glad that you enjoyed our privileged location, close to the station and the necessary transport to visit the city. We are sorry to hear that the cleanliness of the hotel did… Mostrar mais

Prezada Sandra, Agradecemos por compartilhar sua experiência conosco. Ficamos felizes em saber que você teve uma boa interação com nossos funcionários. No entanto, lamentamos sinceramente o inconveniente causado pela janela quebrada em seu quarto. Pedimos desculpas por qualquer transtorno que isso possa ter causado durante a sua estadia. Seu feedback é extremamente importante para nós, e vamos investigar imediatamente a questão da janela para que possamos corrigir o problema e garantir o conforto de nossos hóspedes. Esperamos ter a oportunidade de recebê-la novamente e proporcionar-lhe uma experiência agradável e sem contratempos. Atenciosamente, Equipe Leonardo Hotel Antuérpia

Prezada Sandra, Agradecemos por compartilhar sua experiência conosco. Ficamos felizes em saber que você teve uma boa interação com nossos funcionários. No entanto, lamentamos sinceramente o inconveniente causado pela janela quebrada em seu… Mostrar mais

Dear Luiza, Thank you for sharing your experience with us. We were happy to hear that you liked our prime location. However, we sincerely regret the inconveniences faced with regard to Wi-Fi and TV, as well as the lack of cleanliness, especially the dust found under the bed. We will immediately investigate these issues with our teams to ensure they are fixed. We hope to have the opportunity to welcome you again to provide you with a more satisfying stay. Best regards Leonardo Hotel Antwerp Team

Dear Luiza, Thank you for sharing your experience with us. We were happy to hear that you liked our prime location. However, we sincerely regret the inconveniences faced with regard to Wi-Fi and TV, as well as the lack of cleanliness, espe… Mostrar mais

Dear Paulo, Thank you for sharing your review. We are delighted to hear that you enjoyed our excellent location near the central station, spacious and well-decorated rooms, as well as our friendly staff and breakfast. We apologize for the inconvenience caused by the busy and noisy area. We appreciate your feedback and hope to welcome you back for another pleasant stay. Warm Regards, Team Leonardo Hotel Antwerpen

Dear Paulo, Thank you for sharing your review. We are delighted to hear that you enjoyed our excellent location near the central station, spacious and well-decorated rooms, as well as our friendly staff and breakfast. We apologize for the … Mostrar mais

Dear Carla, Thank you for sharing your experience with us. We are sincerely sorry for the setbacks you encountered during your stay. We would like to clarify that the cleaning of the rooms is done upon request, in order to respect the privacy and preferences of our guests. We will immediately investigate issues related to the internet and breakfast service to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you again so that we can exceed your expectations. Best regards Leonardo Hotel Antwerp Team

Dear Carla, Thank you for sharing your experience with us. We are sincerely sorry for the setbacks you encountered during your stay. We would like to clarify that the cleaning of the rooms is done upon request, in order to respect the priv… Mostrar mais

Dear Maria Emília, Thank you for sharing your experience at Leonardo Hotel Antwerp! We are happy to hear that you appreciated the location close to the central station and the hotel accommodations, such as the comfortable bed, large bathroom with shower and full breakfast including fruit. We hope to welcome you again soon for more memorable moments in our city. Best regards Leonardo Hotel Antwerp Team

Dear Maria Emília, Thank you for sharing your experience at Leonardo Hotel Antwerp! We are happy to hear that you appreciated the location close to the central station and the hotel accommodations, such as the comfortable bed, large bathro… Mostrar mais

Prezado Marcio, Agradecemos por compartilhar sua experiência conosco. Ficamos felizes em saber que você apreciou a localização privilegiada do nosso hotel e a vista deslumbrante para a estação central. Lamentamos sinceramente pelos inconvenientes relatados em relação à limpeza, falta de reposição de toalhas e café. Suas observações são muito importantes e serão compartilhadas com nossa equipe de limpeza para garantir que esses problemas não se repitam no futuro. Esperamos ter a oportunidade de recebê-lo novamente para proporcionar uma experiência ainda melhor. Atenciosamente, Equipe Leonardo Hotel Antuérpia

Prezado Marcio, Agradecemos por compartilhar sua experiência conosco. Ficamos felizes em saber que você apreciou a localização privilegiada do nosso hotel e a vista deslumbrante para a estação central. Lamentamos sinceramente pelos inconve… Mostrar mais

Dear Taisa, Thank you for sharing your experience with us. We are happy to hear that you liked the location and the service offered. We apologize for the problem you faced with the temperature control in the room. We will investigate this issue to ensure that all rooms are comfortable for our guests. We hope to welcome you again soon for an even more enjoyable stay. Best regards Leonardo Hotel Antwerp Team

Dear Taisa, Thank you for sharing your experience with us. We are happy to hear that you liked the location and the service offered. We apologize for the problem you faced with the temperature control in the room. We will investigate this … Mostrar mais

Dear Tiago Cruz Silva, Thank you for sharing your experience with us. We were happy to hear that we appreciated the excellent location of our hotel, close to the famous Antwerp central station, and the varied breakfast. We apologize for any lack of information regarding our sustainability policy, which includes daily cleaning upon request, and we apologize if this impacted your stay. Your observations about the team are also very important and will be shared for future improvements. We look forward to welcoming you again for an even better experience on your next stay. Best regards Leonardo Hotel Antwerp Team

Dear Tiago Cruz Silva, Thank you for sharing your experience with us. We were happy to hear that we appreciated the excellent location of our hotel, close to the famous Antwerp central station, and the varied breakfast. We apologize for an… Mostrar mais

Dear Carolina, Thank you for sharing your experience at our hotel. We are happy to hear that you enjoyed our spectacular location, the very nice and comfortable room, the spacious bathroom and the local pampering waiting for you. We apologize for the limited space in the room and welcome your feedback, as it helps us improve our services. We hope to welcome you again soon for another memorable stay. Best regards Leonardo Hotel Antwerp Team

Dear Carolina, Thank you for sharing your experience at our hotel. We are happy to hear that you enjoyed our spectacular location, the very nice and comfortable room, the spacious bathroom and the local pampering waiting for you. We apolog… Mostrar mais

Dear Pedro, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our good location, comfortable rooms, and decent breakfast. We appreciate your comments and look forward to welcoming you back to Leonardo Hotel Antwerpen in the future. Warm regards, Team Leonardo Hotel Antwerpen

Dear Pedro, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed our good location, comfortable rooms, and decent breakfast. We appreciate your comments and look forward to welcoming you back to Leonardo Hot… Mostrar mais

Prezada Martina Olga, Agradecemos por compartilhar sua avaliação. Ficamos felizes em saber que você gostou da ótima localização do nosso hotel. Esperamos recebê-la novamente em breve para uma experiência ainda melhor. Atenciosamente, Equipe Leonardo Hotel Antuérpia.

Prezada Martina Olga, Agradecemos por compartilhar sua avaliação. Ficamos felizes em saber que você gostou da ótima localização do nosso hotel. Esperamos recebê-la novamente em breve para uma experiência ainda melhor. Atenciosamente, Equi… Mostrar mais

Dear Ana Isabel, Thank you for sharing your feedback with us. We appreciate your positive comments about our location, but we are deeply sorry to hear about the challenges you faced during your stay. We sincerely apologize for the lapses in cleanliness you encountered in your room. Please rest assured that we have addressed this issue with our housekeeping team to ensure that such oversights do not occur in the future. Regarding the security incident you experienced, we are truly sorry for the discomfort and concern it caused you. The safety and well-being of our guests are our top priorities, and we take such incidents very seriously. We have shared your feedback with our management team to review our security procedures and ensure that our guests feel safe and secure during their stay. We apologize for the lack of empathy and understanding shown by our staff during this unsettling situation. Rest assured that we will provide additional training to our team members to handle such incidents more effectively in the future. We appreciate your valuable feedback, as it helps us identify areas for improvement. We hope that you would consider giving us another chance to provide you with a more pleasant and secure experience that reflects the high standards we strive to uphold. Warm regards, Team Leonardo Hotel Antwerpen

Dear Ana Isabel, Thank you for sharing your feedback with us. We appreciate your positive comments about our location, but we are deeply sorry to hear about the challenges you faced during your stay. We sincerely apologize for the lapses… Mostrar mais

Prezado Marcelo, Agradecemos por compartilhar sua experiência conosco e lamentamos sinceramente pelos inconvenientes encontrados durante sua estadia. Pedimos desculpas pela experiência negativa em relação ao ar condicionado e à limpeza do quarto. Seu feedback é importante, e vamos abordar essas questões com as equipes responsáveis para melhorar nossos serviços. Quanto ao controle do ar condicionado, entendemos sua frustração e vamos revisar nossos procedimentos para garantir uma temperatura confortável para todos os hóspedes. Sobre o novo procedimento de solicitação de limpeza, vamos reavaliar essa prática para garantir que o serviço seja prestado de forma mais eficiente no futuro. Lamentamos qualquer mal-entendido em relação ao formulário de avaliação e agradecemos por trazer isso à nossa atenção. Seu feedback nos ajudará a aprimorar nossos processos. Esperamos ter a oportunidade de recebê-lo novamente no futuro para que possamos proporcionar uma experiência mais satisfatória. Atenciosamente, Equipe Leonardo Hotel Antuérpia

Prezado Marcelo, Agradecemos por compartilhar sua experiência conosco e lamentamos sinceramente pelos inconvenientes encontrados durante sua estadia. Pedimos desculpas pela experiência negativa em relação ao ar condicionado e à limpeza do … Mostrar mais