Reviews of Hotel Manos Stephanie 4 stars
Chaussée De Charleroi 28, Sint-Gillis / Saint-Gilles, 1060 Brussels, Belgium
Loading
Guests also reviewed these properties:
Symonds Yat, United Kingdom
Eschwege, Germany
Gloucester, United States
Paris, France
Merano, Italy
Zaporozhye, Ukraine
Moscow, Russia
Zierikzee, Netherlands
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 6 August 2025 · Stayed in May 2025
Verified reviewReviewed: 5 August 2025 · Stayed in May 2025
Verified reviewReviewed: 4 August 2025 · Stayed in June 2025
Verified reviewThe room was nice and comfortable, clean, very big. The breakfast was okay. The location was okay if you need Louise or Brussels Midi, otherwise not so much.
The receptionist during my check-in was strage and unprofessional, but another receptionist during the check-out was really nice.
Dear Mrs. Adna, Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room spacious, clean, and comfortable, and that you enjoyed the breakfast. We’re sorry to learn that your check-in experience did not meet your expectations. Please rest assured that this does not reflect the level of professionalism we strive to maintain, and we will follow up with the team accordingly. That said, we’re glad your check-out was more pleasant and that our colleague left a positive impression. We hope to have the opportunity to welcome you again on a future visit to Brussels. Kind regards, The Manos Stephanie Team
Dear Mrs. Adna, Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room spacious, clean, and comfortable, and that you enjoyed the breakfast. We’re sorry to learn that your check-in experience… Show more
Reviewed: 22 July 2025 · Stayed in May 2025
Verified reviewReviewed: 6 July 2025 · Stayed in May 2025
Verified reviewI had a bathtub in my room
No complaints
Dear Mr. Giedre, Dear Guest, Thank you for your feedback! We’re glad you enjoyed having a bathtub in your room and that everything met your expectations. We hope to welcome you back soon. Best regards, The Manos Stephanie Team
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewlocation, staff, generous breakfast , clean rooms, big comfortable rooms
Dear Mrs. Trifescu, Thank you very much for your perfect rating and kind words. We’re delighted that you enjoyed your stay with us, especially our location, welcoming staff, generous breakfast, and comfortable rooms. It was a pleasure to host you for your business trip, and we look forward to welcoming you again in the future. Best regards, The Manos Stephanie Team
Dear Mrs. Trifescu, Thank you very much for your perfect rating and kind words. We’re delighted that you enjoyed your stay with us, especially our location, welcoming staff, generous breakfast, and comfortable rooms. It was a pleasure to … Show more
Reviewed: 27 June 2025 · Stayed in May 2025
Verified reviewStaff very friendly and knowledgable. Location very good only 3 stops on metro from Eurostar. Walking distance to city centre and metro stations.
Breakfast pastries could of been better quality
Dear Mr. Angus, Thank you so much for your positive feedback! We're thrilled to hear that you were satisfied with our team and the location. We appreciate your comments about the pastries and will work on improving that aspect to enhance our guests' experience. We look forward to welcoming you again soon! Kind Regards, The Manos Stephanie Team
Dear Mr. Angus, Thank you so much for your positive feedback! We're thrilled to hear that you were satisfied with our team and the location. We appreciate your comments about the pastries and will work on improving that aspect to enha… Show more
Reviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewLovely helpful staff. Good breakfast and well serviced bathroom.
Air conditioning very inadequate and extremely hot, woke up sweating and difficult to sleep. No milk in rooms. Disappointed that as advertised as dog friendly and we paid for the dog there was no facility for us to sit together for breakfast somewhere a little apart from the other guests. We had to have breakfast separately whereas at the other 5 hotels on our trip provision was made for us to sit for breakfast with our dog, a little separate from the main breakfast area.
Dear Mrs. Julia, Thank you for sharing your feedback with us. We’re glad to hear that you found our staff helpful and enjoyed the breakfast and bathroom facilities. We truly appreciate your comments and will take them into consideration for future improvements. Regarding the breakfast experience, we are indeed a dog-friendly hotel and always strive to provide a welcoming environment for guests with pets. However, our breakfast room layout unfortunately does not allow for a separate area or tables for guests with dogs. We do have to be mindful of the comfort of all our guests, and some may not feel entirely comfortable dining next to animals. We completely understand your disappointment, and we are sorry that we couldn’t accommodate your request to sit with your dog during breakfast. That said, we’re more than happy for you to leave your dog in your room while you enjoy breakfast, as we’ve always believed in offering a balance between accommodating pets and ensuring that all our guests are comfortable. Thank you for your understanding, and we hope to welcome you and your furry friend again soon! The Manos Stephanie Team
Dear Mrs. Julia, Thank you for sharing your feedback with us. We’re glad to hear that you found our staff helpful and enjoyed the breakfast and bathroom facilities. We truly appreciate your comments and will take them into consideration fo… Show more
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in May 2025
Verified reviewLocation
Room facilities
Dear Mr. Niranjali, Thank you for taking the time to share your feedback. We were a bit surprised by the 6/10 rating regarding the room equipment, especially since our hotel was recently fully renovated. All our rooms are now equipped with brand-new furniture, high-quality mattresses, a coffee machine, kettle, minibar, flat-screen TV, and a modern bathroom. We would truly appreciate more specific feedback to better understand your experience and continue improving our services. We hope to have the pleasure of welcoming you again soon. Best regards, The Manos Stephanie Team
Dear Mr. Niranjali, Thank you for taking the time to share your feedback. We were a bit surprised by the 6/10 rating regarding the room equipment, especially since our hotel was recently fully renovated. All our rooms are now equipped… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 10 June 2025 · Stayed in June 2025
Verified reviewAll facilities you expect and more. No frills but everything fully functional
A bit far from public transport.
Reviewed: 7 June 2025 · Stayed in April 2025
Verified reviewReviewed: 7 June 2025 · Stayed in April 2025
Verified reviewReviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewAn old hotel that has been refurbished with a spacious bedroom good lighting, well appointed powerpoint and appliances such as kettle, hairdryer, fridge. Reception staff were friendly and helpful with directions, local recommendations and late check out. Breakfast choice was excellent. Enjoyed our stay. and great value for money Walkable distance to centre of Brussels (around 20 minutes) but also on the tram route.
The shower is over a bath. I personally don't like plastic shower curtains but the bathroom was spotlessly clean.
Dear Mrs. Beth, Dear Guest, Thank you so much for your detailed and positive feedback. We're delighted to hear that you enjoyed the comfort and amenities of your room, as well as the friendliness and helpfulness of our front desk team. We're also pleased to know that you appreciated the breakfast selection and found the overall value for money to be excellent. We do take note of your comment regarding the shower over the bathtub and the plastic shower curtain. While this setup is practical in some rooms, we understand that it may not be to everyone's preference. Please rest assured that cleanliness and guest comfort remain our top priorities. It was a pleasure having you with us, and we hope to welcome you back on your next visit to Brussels. Kind Regards, The Manos Stephanie Team
Dear Mrs. Beth, Dear Guest, Thank you so much for your detailed and positive feedback. We're delighted to hear that you enjoyed the comfort and amenities of your room, as well as the friendliness and helpfulness of our front desk te… Show more
Reviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified reviewReviewed: 30 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 May 2025 · Stayed in May 2025
Verified reviewAtmosphere, quiet, decoration
Loud noise outside party neighbors until 1:15 am Not fault of hotel
Dear Mrs. Judith, Thank you for your feedback. We're glad you enjoyed the peaceful atmosphere and the hotel's decoration. We’re sorry to hear about the outside noise — unfortunately, as you mentioned, it was beyond our control, but we truly appreciate your understanding. We hope to welcome you again soon under quieter circumstances! Kind Regards, The Manos Stephanie Team
Dear Mrs. Judith, Thank you for your feedback. We're glad you enjoyed the peaceful atmosphere and the hotel's decoration. We’re sorry to hear about the outside noise — unfortunately, as you mentioned, it was beyond our control, but… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewI stayed in this property many years ago, I was thrilled to see the renovation: the entire house including rooms, carpets, furniture has been renovated in detail and to a 100%. And with much style and elegance. The staff at the Manos Stephanie and at Manos Premier (sister-hotel in the same street and well situated in upper Brussels, Louise office quarters and shopping districts) is extremely friendly and empathic, always ready for a chat. The rooms, bathrooms and linen are exceptionally clean and smell good. The food & beverage outlets offer a vast choice of fresh goods. Last but not least, the price is right. The Manos hotel-chain doesn't follow the speculative "yield management" and propose fair pricing in the 4* hotel ligue
Nothing
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewThe hotel is situated in a good location with everything you need close by. The room is very comfortable and quiet. The staff was nice and the breakfast was very good.
The only downside is that parking is almost impossible.
Dear Mr. Valentin, Thank you very much for your kind feedback. We're glad to hear you enjoyed the comfort and calm of your room, as well as our location and breakfast. Regarding the parking, we do understand it can be difficult in the area — however, we do have a private parking available at the hotel. Please don’t hesitate to contact us in advance for more information or to reserve a spot. Warm regards, The Manos Stephanie Team
Dear Mr. Valentin, Thank you very much for your kind feedback. We're glad to hear you enjoyed the comfort and calm of your room, as well as our location and breakfast. Regarding the parking, we do understand it can be difficult in the… Show more