Reviews of Mercure Oostende 4 stars
Leopold 2 Laan 20, Oostende Centre, 8400 Ostend, Belgium
Loading
Guests also reviewed these properties:
Rome, Italy
Bangkok, Thailand
Rupit, Spain
Sankt Leonhard im Pitztal, Austria
Pucón, Chile
Brookhaven, United States
London, United Kingdom
Novi Sad, Serbia
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe location was excellent
Room was very tiny
Dear, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Oostende
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewAlles was top top in orde
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewFamily room was excellent
Parking was a challenge
Dear Caroline, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Oostende
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewIncredible location in the middle of the city and right by the beach, tram stop & train station. Wonderful breakfast buffet with lots of variety. The room was on the smaller side but had good storage options, lots of charging ports and was excellent for a 2nights stay. Staff was very friendly and helpful from before checkin until after checkout.
Minibar was not operational without purchase from the hotels shop.
Dear, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Oostende
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewPleasant staff.
Lumpy pillows that were changed for us. Breakfast could be bettered- awful egg preparation, bacon was soggy.
Dear Brent, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Team Mercure Oostende
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewGreat hotel! Very welcoming and friendly staff, also very helpful by phone to find the right parking location. I think not one question we could ask would be too much. Nice, modern but warm design in the general areas and rooms. All one could wish for or possibly need during a stay. Extensive and very good breakfast!
No complaints or points of improvement noticed whatsoever.
Dear Remi, We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Mercure Oostende
Dear Remi, We very much appreciate your comments regarding your stay at the Hotel Mercure Oostende. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve a… Show more
Reviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewThe breakfast, the location and the staff.
Dear Evgenii, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Oostende
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified review-price of the breakfast
Dear, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Oostende
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewStayed here a few times in the past, great location 😃
Dear Shelley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Oostende
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 2 July 2025 · Stayed in July 2025
Verified reviewThe staff is very friendly and the rooms clean and spacious
I could hear noises from the upper floor and doors opening and closing on the same floor
Dear Imane, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Oostende
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewAll
..
Hello Monica, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Oostende
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewSuper clean, comfortable beds, fantastic location, great, helpful staff, warm welcome.
The room was a bit dark, there's NO soundproofing.
Dear Anna, We very much appreciate your comments regarding your recent stay at our hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Yours sincerely, Team Mercure Oostende
Dear Anna, We very much appreciate your comments regarding your recent stay at our hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleague… Show more
Reviewed: 22 June 2025 · Stayed in June 2025
Verified reviewWe did not have breakfast.
Hi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Oostende
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewFriendly staff. Nice room. Great shower. We really enjoyed our stay.
Dear Jan, We very much appreciate your comments regarding your recent stay at our hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Yours sincerely, Team Mercure Oostende
Dear Jan, We very much appreciate your comments regarding your recent stay at our hotel. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues… Show more
Reviewed: 25 May 2025 · Stayed in May 2025
Verified reviewNice location, good place, nice rooms. Very friendly staff
Our room (242) had an internal door, which in the middle of the night was tried to be opened by other (drunk) guests. It was not nice.
Dear Charlotte, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Team Mercure Oostende
Reviewed: 24 May 2025 · Stayed in May 2025
Verified reviewTV casting ability. TV YouTube ability. Safe deposit box big enough for a laptop and with a plug socket.
Just one lift. Fire escape blocks view.
Dear Barry, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Oostende
Reviewed: 16 May 2025 · Stayed in May 2025
Verified reviewExcellent hotel with all the accomodations in the close center of Ostende. Very Quiet Room with a good isolation system. Good Wifi and big TV
nothing
Dear Michel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Team Mercure Oostende
Reviewed: 13 May 2025 · Stayed in May 2025
Verified review