Staff, bed

Stayed in August 2025

The room was very clean and comfortable and the staff could not have been more helpful. They were really amazing.

Stayed in August 2025

Its difficult to find something not to like as the Carlton has everything, maybe a little more pressure out of the showers is a very minor detail but it doesn't stop out selection of choosing this hotel or recommending in the future

Fantastic hotel and facilities which we have used now four times on our annual return drive from criatas and over night stop off before crossing tge channel Our first time having breakfast due to a later crossing and brilliant l. The lady making breakfast and selection on offer is great and lots of choice and freshly cooked anything, within reason as you so desire

Stayed in August 2025

Unfortunately, the train station is a half an hour walk into the historic downtown of Gent. Though the walk is very pleasant along the river Lys. Also, there are two trams running downtown or one can use the Dott scooters or e-bikes as well.

Since we've traveled by train, the Carlton was conveniently located in a quiet side road within a three minutes walking distance from the station. There are a few relatively good restaurants in walking distance as well. We've noticed plenty of parking available in the vicinity of the hotel. We had a room on the third floor looking out of the back of the house. The room was very large, spotlessly clean and quiet day and night. There was a coffee maker, a small fridge, and filtered drinking water was provided. The HVAC system was working well, no smell, no noise. The perfect place to be and to relax.

Stayed in August 2025

Nothing

Comfy bed, big room, quiet location, great breakfast, friendly & helpful staff

Stayed in August 2025

Quiet street very close to the station which was convenient for travelling to other Belgian cities. Tram stops close by for going to old city centre of Gent. Easy 30 min walk into old centre. Rooms very large Family atmosphere with helpful staff

Stayed in August 2025

Nice accommodations. Very clean.

Stayed in August 2025

The lift was small and noisy.

Close to the train station and trams to the centre of the city. Lovely bright, attractive room with comfortable beds. Excellent first impressions. Staff were friendly, and the receptionist on arrival spent time explaining on a map where the major attractions were and how to get there, which we found most helpful. The room had air conditioning, which was lovely when the outside temperature was 30+ degrees C.

Stayed in August 2025

The room very specious 😍 and location near the train station.

Stayed in August 2025

We knew we chose a hotel out of the city core and it was about a 25 minute walk to the castle (one landmark to gauge the distance). We walked through the park and along the canals which was lovely.

The staff that greeted us was so pleasant and welcoming. He helped us figure out the street parking and ensured we knew the rules to avoid a ticket. The room was a really good size and comfortable. It was walking distance to a beautiful park.

Stayed in July 2025

Great location Friendly staff

Stayed in July 2025

One clothing hanger has broken in bathroom.

Beautiful and spacious room , clean and comfortable . The room rate is reasonable. Close to shop and restaurant and public transportation.

Stayed in August 2025

N/a

Nice big room, close to the station

Stayed in July 2025

Had some problems finding somewhere to eat for a coeliac, gluten free person but the Happy Thai was brilliant, helpful owner, highly recommend

Good location for us as we were travelling through and an easy walk to visit the centre. Good safe parking available. Excellent breakfast

Stayed in July 2025

Room & breakfast

Stayed in May 2025

Nothing. All good :-)

Lovely room, sincere and friendly staff who gave good information as to how to get to the centre. Easy to find from the motorway. On street parking was easy to find right outside the hotel (payable) but I do think they had a garage as well but we didn’t use it. Nice quality toiletries in the room - shampoo, conditioner, body wash and body lotion. Kettle for tea and a coffee machine plus water as complimentary with a small selection of drinks in the fridge which are chargeable. Beds and bedding were comfortable. Probably the best nights sleep we had while away - it was hot in the room so we opened the windows but there were plenty of people having a ‘good time’ outside which made it quite noisy, but when we closed the windows the glazing was very effective and the room had climate control so we were able to cool the room without it being too cold and it wasn’t noisy at all. We didn’t take breakfast so can’t comment. Well situated to the tram and train station which was 5 mins away. Once you got your head round the trams they were straightforward and we were in the city in no time. The festival was on which was a bit of a surprise (last night decision to stay in Gent was impromptu) but a great vibe in amongst the lovely city. Also close to the hotel is a nice park which was pleasant to walk around in the evening. If I were to go back again (esp if driving) I would definitely stay here.

Stayed in July 2025

Location doesn't have much for restaurants.

Beds, clean, close to train station

Stayed in July 2025

The location was PEFECT. We traveled by train, and it was such a short walk with all our luggage. Then it was also perfect for visiting the main attractions either with the tram or on foot. The breakfast was truly fantastic and so well presented and fresh. The room was so spacious it felt like we were in heaven.

Stayed in July 2025

The room was spacious and comfortable, and the lady at reception was very kind.

Stayed in April 2025

You could consider adding mugs for cafe late during breakfast. As well as a possibility to warm up the milk without bodering the staff.

The staff members were very polite. The room was spacious and cleaned regularly. It was quiet.

Stayed in July 2025

They all are so helpful

Stayed in July 2025

The lift is a little small😅

1. Friendly and kind staffs 2. Large space room 3. Nice, fresh and delicious breakfast 4. Close to the train station 5. Not far from the old city center on foot

Stayed in July 2025

Everything

Stayed in June 2025

Nothing

Great location, short easy walk from train station but quiet area. Helpful staff. Spacious, clean, three bed room, with everything we required.

Stayed in June 2025