Reviews of Hotel Carlton 3 stars
Koningin Astridlaan 138, Stationsbuurt Noord, 9000 Ghent, Belgium
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Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewStaff, bed
Dear Guest, Thank you for sharing this review of your stay. We're thrilled to hear our team's warm service and your comfortable bed helped make your stay enjoyable. We hope you had the chance to experience our delicious breakfast buffet with its fresh local products during your morning routine! Looking forward to your next visit. All the best, Carlton hotel team
Dear Guest, Thank you for sharing this review of your stay. We're thrilled to hear our team's warm service and your comfortable bed helped make your stay enjoyable. We hope you had the chance to experience our delicious breakfast … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe room was very clean and comfortable and the staff could not have been more helpful. They were really amazing.
Hi David, wowza! Your positive feedback made our day. Thanks for the love! It's wonderful to hear you enjoyed your time with us. We always aim to create welcoming spaces that feel like a home away from home, and our team takes genuine pride in anticipating guests' needs. Your kind words about the room comforts and attentive service have already been shared with everyone involved in making your stay special. Come back again, anytime. Take care, Carlton hotel team
Hi David, wowza! Your positive feedback made our day. Thanks for the love! It's wonderful to hear you enjoyed your time with us. We always aim to create welcoming spaces that feel like a home away from home, and our team takes genuine… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewFantastic hotel and facilities which we have used now four times on our annual return drive from criatas and over night stop off before crossing tge channel Our first time having breakfast due to a later crossing and brilliant l. The lady making breakfast and selection on offer is great and lots of choice and freshly cooked anything, within reason as you so desire
Its difficult to find something not to like as the Carlton has everything, maybe a little more pressure out of the showers is a very minor detail but it doesn't stop out selection of choosing this hotel or recommending in the future
Dear Art, Thanks for reviewing your recent stay. It's wonderful to hear our facilities hit the mark during your fourth visit. Our breakfast team beams knowing their made-to-order eggs and pancake station added that personal touch to your pre-crossing routine. While our classic rooms offer filtered water taps and yoga mats, we've noted your shower preference for future refurbishment plans. Most importantly, we're chuffed our team's warm service made your annual stopover feel like a homecoming - especially that breakfast interaction you highlighted. Thanks again! Until next time, Carlton hotel team
Dear Art, Thanks for reviewing your recent stay. It's wonderful to hear our facilities hit the mark during your fourth visit. Our breakfast team beams knowing their made-to-order eggs and pancake station added that personal touch to … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewSince we've traveled by train, the Carlton was conveniently located in a quiet side road within a three minutes walking distance from the station. There are a few relatively good restaurants in walking distance as well. We've noticed plenty of parking available in the vicinity of the hotel. We had a room on the third floor looking out of the back of the house. The room was very large, spotlessly clean and quiet day and night. There was a coffee maker, a small fridge, and filtered drinking water was provided. The HVAC system was working well, no smell, no noise. The perfect place to be and to relax.
Unfortunately, the train station is a half an hour walk into the historic downtown of Gent. Though the walk is very pleasant along the river Lys. Also, there are two trams running downtown or one can use the Dott scooters or e-bikes as well.
Hey there, Heinz! Thrilled to see your positive feedback. Thanks for sharing your experience with us. It's wonderful to hear you enjoyed your Carlton experience. We're thrilled your room provided both space and tranquility, with our housekeeping team particularly pleased you noticed their attention to detail. The coffee setup and climate control systems are indeed designed to help guests unwind after exploring Ghent. While we understand the walk to the historic center might feel lengthy for some, we're happy many guests find our tram connections and shared mobility options helpful for quick access. Our team takes pride in being steps from the station while maintaining a peaceful atmosphere - we're glad this balance worked for your travels. The variety of nearby dining spots makes it easy to sample different cuisines without venturing far. We hope your next stay is just around the corner. See you soon, Carlton hotel team
Hey there, Heinz! Thrilled to see your positive feedback. Thanks for sharing your experience with us. It's wonderful to hear you enjoyed your Carlton experience. We're thrilled your room provided both space and tranquility, with … Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewComfy bed, big room, quiet location, great breakfast, friendly & helpful staff
Nothing
Dear Chris, What a great review! It's wonderful when guests leave feeling we've exceeded expectations. We're particularly glad our comfortable sleep environment with premium bedding worked well for you, and that the spacious accommodations provided all the tranquility needed for proper relaxation. Our breakfast team will be delighted to hear their fresh preparations fueled your days, and we'll certainly share your kind words about the welcoming service style with the entire staff. Looking forward to welcoming you back. All the best, Carlton hotel team
Dear Chris, What a great review! It's wonderful when guests leave feeling we've exceeded expectations. We're particularly glad our comfortable sleep environment with premium bedding worked well for you, and that the spacious a… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in August 2025
Verified reviewQuiet street very close to the station which was convenient for travelling to other Belgian cities. Tram stops close by for going to old city centre of Gent. Easy 30 min walk into old centre. Rooms very large Family atmosphere with helpful staff
Hi Janet, wow! Your glowing review just brightened our day. Thank you! It’s wonderful to hear your stay at Carlton was so enjoyable. Our team takes pride in offering spacious accommodations that let guests truly unwind. The location near Gent-Saint-Pieters Station makes exploring Belgium’s treasures effortless, whether you’re hopping on trams or strolling through historic streets. We’re especially pleased our welcoming atmosphere made you feel right at home – creating that family vibe is what drives us every day! We can't wait to welcome you back. Cheers, Carlton hotel team
Hi Janet, wow! Your glowing review just brightened our day. Thank you! It’s wonderful to hear your stay at Carlton was so enjoyable. Our team takes pride in offering spacious accommodations that let guests truly unwind. The location near … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewNice accommodations. Very clean.
Hi Evan, Thank you for sharing such a kind review. It's fantastic to hear you enjoyed your Carlton experience so thoroughly. We're delighted our accommodations met your expectations and that you appreciated the spotless environment our team works hard to maintain. Your recognition of these details motivates us to keep delivering memorable stays. Looking forward to seeing you again! Cheers, Carlton hotel team
Hi Evan, Thank you for sharing such a kind review. It's fantastic to hear you enjoyed your Carlton experience so thoroughly. We're delighted our accommodations met your expectations and that you appreciated the spotless environmen… Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewClose to the train station and trams to the centre of the city. Lovely bright, attractive room with comfortable beds. Excellent first impressions. Staff were friendly, and the receptionist on arrival spent time explaining on a map where the major attractions were and how to get there, which we found most helpful. The room had air conditioning, which was lovely when the outside temperature was 30+ degrees C.
The lift was small and noisy.
Hey there, Nigel! Thanks so much for taking a moment to share what’s on your mind. We’re thrilled you chose Carlton for your Ghent adventure. It’s wonderful you found our location convenient for exploring the city. Our team takes pride in helping guests discover hidden gems through personalized tips – that map chat with our receptionist seems to have been a highlight! While we aim for seamless stays, we note your feedback about the lift’s size. Our front-facing rooms offer quick access to public transport but sit closer to the elevator shaft, which we’ll consider during future renovations. Equally great to hear the air conditioning provided respite during the heatwave, and that our bright rooms with comfy bedding helped you recharge between city explorations. We’ve shared your kind words about the team’s welcoming approach with everyone here. We hope we will see you again. Best wishes, Carlton hotel team
Hey there, Nigel! Thanks so much for taking a moment to share what’s on your mind. We’re thrilled you chose Carlton for your Ghent adventure. It’s wonderful you found our location convenient for exploring the city. Our team takes pride in… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe room very specious 😍 and location near the train station.
Hi Rachel! Your glowing review just brightened our day. Thank you! It's wonderful to hear you enjoyed your stay at Carlton. We're delighted our spacious accommodations provided the comfort you deserved, and that our prime location near the train station made exploring Ghent effortless for you. Having these key aspects enhance your visit means everything to our team. We can't wait to see you on your next visit. Take care, Carlton hotel team
Hi Rachel! Your glowing review just brightened our day. Thank you! It's wonderful to hear you enjoyed your stay at Carlton. We're delighted our spacious accommodations provided the comfort you deserved, and that our prime locatio… Show more
Reviewed: 11 August 2025 · Stayed in July 2025
Verified reviewThe staff that greeted us was so pleasant and welcoming. He helped us figure out the street parking and ensured we knew the rules to avoid a ticket. The room was a really good size and comfortable. It was walking distance to a beautiful park.
We knew we chose a hotel out of the city core and it was about a 25 minute walk to the castle (one landmark to gauge the distance). We walked through the park and along the canals which was lovely.
Hi there, Thanks for sharing your review. We're thrilled you enjoyed your stay with us. It was our pleasure to help you navigate the parking regulations and ensure you had everything needed for a smooth arrival. Our team always aims to make first impressions memorable through personalized service. While we regret the walking distance to certain landmarks didn't meet your expectations, our location near the park and canals offers a peaceful alternative to the city center's hustle. Finally, we're delighted the spacious room provided the comfort you deserved after exploring Ghent. Being steps away from beautiful green spaces like the park you mentioned truly complements the Carlton experience. We're all looking forward to seeing you again. Cheers, Carlton hotel team
Hi there, Thanks for sharing your review. We're thrilled you enjoyed your stay with us. It was our pleasure to help you navigate the parking regulations and ensure you had everything needed for a smooth arrival. Our team always aims t… Show more
Reviewed: 6 August 2025 · Stayed in July 2025
Verified reviewGreat location Friendly staff
Dear Guest, Thank you for sharing such a positive review. We are delighted that your stay at Carlton was so enjoyable. Your kind words about our team's hospitality mean a lot to us. The central position near Saint Peter's Train Station makes exploring the charming city of Ghent so convenient. We'd be thrilled to welcome you back. Cheers, Carlton hotel team
Dear Guest, Thank you for sharing such a positive review. We are delighted that your stay at Carlton was so enjoyable. Your kind words about our team's hospitality mean a lot to us. The central position near Saint Peter's Train St… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewBeautiful and spacious room , clean and comfortable . The room rate is reasonable. Close to shop and restaurant and public transportation.
One clothing hanger has broken in bathroom.
Hi there Wing, Thanks for letting us know your opinion of your stay. We are delighted that you had such a wonderful stay at Carlton. Your suite proved to be an ideal choice for a family getaway, offering both comfort and elegance. The immaculate condition of your accommodation reflects our commitment to maintaining the highest standards. However, we sincerely apologize for the issue you encountered in the bathroom. Our maintenance team is always available to address such situations promptly. Finally, we're pleased that you found our rates reasonable and appreciated our prime location near dining establishments and transit options. We hope to be able to welcome you back again in the future. Best wishes, Carlton hotel team
Hi there Wing, Thanks for letting us know your opinion of your stay. We are delighted that you had such a wonderful stay at Carlton. Your suite proved to be an ideal choice for a family getaway, offering both comfort and elegance. The imm… Show more
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewNice big room, close to the station
N/a
Hello Cornelia! Your positive review is the pep in our step today. We appreciate it! We are delighted that your stay at Carlton was enjoyable. Your spacious accommodation provided ample comfort during your visit. The strategic placement near the train station makes exploring the vibrant city of Ghent effortless, allowing our guests to make the most of their time here. Looking forward to next time. Cheers, Carlton hotel team
Hello Cornelia! Your positive review is the pep in our step today. We appreciate it! We are delighted that your stay at Carlton was enjoyable. Your spacious accommodation provided ample comfort during your visit. The strategic placement … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewGood location for us as we were travelling through and an easy walk to visit the centre. Good safe parking available. Excellent breakfast
Had some problems finding somewhere to eat for a coeliac, gluten free person but the Happy Thai was brilliant, helpful owner, highly recommend
Hey Judy, It’s great to receive this feedback about your recent visit. We're delighted that your stay at Carlton left such a positive impression. Our morning feast received your compliments, which brings joy to our culinary team who prepare everything fresh each day. However, we understand your initial challenge finding suitable dining options. Our staff is always ready to suggest various restaurants that cater to specific dietary requirements. Finally, we're pleased that you found our secure parking convenient and appreciated our strategic position near the city center. It would be great to welcome you back soon! Take care 😊 Carlton hotel team
Hey Judy, It’s great to receive this feedback about your recent visit. We're delighted that your stay at Carlton left such a positive impression. Our morning feast received your compliments, which brings joy to our culinary team who p… Show more
Reviewed: 26 July 2025 · Stayed in May 2025
Verified reviewRoom & breakfast
Hey there, Peter! Thrilled to see your positive feedback. Thanks for sharing your experience with us. We're thrilled you enjoyed our breakfast offerings; nothing beats starting the day with fresh pancakes and local cheeses paired with proper Belgian coffee. Our team takes pride in keeping rooms spotless while maintaining that personal touch that makes stays memorable. Your consideration to return means the world to us! Until we meet again! Happy travels, Carlton hotel team
Hey there, Peter! Thrilled to see your positive feedback. Thanks for sharing your experience with us. We're thrilled you enjoyed our breakfast offerings; nothing beats starting the day with fresh pancakes and local cheeses paired with… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLovely room, sincere and friendly staff who gave good information as to how to get to the centre. Easy to find from the motorway. On street parking was easy to find right outside the hotel (payable) but I do think they had a garage as well but we didn’t use it. Nice quality toiletries in the room - shampoo, conditioner, body wash and body lotion. Kettle for tea and a coffee machine plus water as complimentary with a small selection of drinks in the fridge which are chargeable. Beds and bedding were comfortable. Probably the best nights sleep we had while away - it was hot in the room so we opened the windows but there were plenty of people having a ‘good time’ outside which made it quite noisy, but when we closed the windows the glazing was very effective and the room had climate control so we were able to cool the room without it being too cold and it wasn’t noisy at all. We didn’t take breakfast so can’t comment. Well situated to the tram and train station which was 5 mins away. Once you got your head round the trams they were straightforward and we were in the city in no time. The festival was on which was a bit of a surprise (last night decision to stay in Gent was impromptu) but a great vibe in amongst the lovely city. Also close to the hotel is a nice park which was pleasant to walk around in the evening. If I were to go back again (esp if driving) I would definitely stay here.
Nothing. All good :-)
Hi Sarah, wow! Your glowing review just brightened our day. Thank you! We are delighted that your experience at Carlton exceeded your expectations. Your appreciation of our accommodation means a lot to us. The peaceful night's rest you enjoyed thanks to our effective soundproofing and climate control system perfectly demonstrates our commitment to guest comfort. The thoughtful touches in your room, from the premium bath products to the beverage selections, reflect our attention to detail. Our team takes pride in providing genuine hospitality, and we're pleased that you found their local knowledge beneficial. The convenient access to transport links and the vibrant city center, combined with the tranquil park nearby, offers our guests the perfect balance. Your positive comments about the hassle-free parking and seamless motorway access highlight the practical advantages of our setting. See you soon. Cheers, Carlton hotel team
Hi Sarah, wow! Your glowing review just brightened our day. Thank you! We are delighted that your experience at Carlton exceeded your expectations. Your appreciation of our accommodation means a lot to us. The peaceful night's rest yo… Show more
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewBeds, clean, close to train station
Location doesn't have much for restaurants.
Dear Michelle, Thank you for your review of your recent stay. We're thrilled you found our beds comfortable and appreciated the cleanliness we strive to maintain. However, we regret that our location's dining options didn't meet your needs; while we're close to transport links, we understand the importance of good meal choices nearby. On a brighter note, we're glad our proximity to the train station added convenience to your stay, making city exploration effortless for our guests. We hope to welcome you back for another stay in the future. Wishing you all the best! Carlton hotel team
Dear Michelle, Thank you for your review of your recent stay. We're thrilled you found our beds comfortable and appreciated the cleanliness we strive to maintain. However, we regret that our location's dining options didn't m… Show more
Reviewed: 18 July 2025 · Stayed in July 2025
Verified reviewThe location was PEFECT. We traveled by train, and it was such a short walk with all our luggage. Then it was also perfect for visiting the main attractions either with the tram or on foot. The breakfast was truly fantastic and so well presented and fresh. The room was so spacious it felt like we were in heaven.
Hi François! We are delighted to read your wonderful feedback. Your satisfaction means the world to us. We're touched by your appreciation of our team's warm hospitality. The spaciousness of your accommodation and its comfort clearly made your stay special. Your comments about our prime spot near the station and main attractions warm our hearts. We're glad you could explore the city with such ease. The care our culinary team puts into preparing the morning feast shows through your kind words about the breakfast quality and presentation. Your comfort and contentment are our top priorities, and we're overjoyed that every aspect of your stay surpassed what you had in mind. We can't wait to welcome you back for another delightful stay. Warm regards, Carlton hotel team
Hi François! We are delighted to read your wonderful feedback. Your satisfaction means the world to us. We're touched by your appreciation of our team's warm hospitality. The spaciousness of your accommodation and its comfort clea… Show more