Reviews of NH Brussels Stéphanie 4 stars
Rue Jean Stas 32, Sint-Gillis / Saint-Gilles, 1060 Brussels, Belgium
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewThe room floor was very very dirty, we had a clump of someone else’s hair sticking to the bathroom tile, the overall cleanliness was poor. The room was noisy. Would not recommend to stay there. However the receptionists were lovely.
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe room was decent in size and the beds were comfortable. Location was accessible easily by public transport and was not too far from the city center .
The staff was very unhelpful. Day before we arrived I requested for an early check in bite never got a response back , when we reached at 12:30 pm the staff said they will try to get the room ready early and send us a message as soon as it is ready so we went outside to grab food and only when we came back at 2:30 and asked for the room again they finally gave us the room . In the evening we let the staff know the situation outlet was not flushing properly to which they responded saying the maintenance guy is on vacation and we would have to come and use the common restroom in the lobby . When I asked for a change of room the staff said they could not confirm because their system was down and were not sure if another 3 bed room was available . It seemed like the staff was just not ready to come up with a solution . Eventually we decided the stay in the room since it was our last day We were also promised beverages if we would skip the room service for cleaning but had to follow up multiple times for getting bottles of water in return . The hotel rooms are fine . The bathrooms need updating with their plumbing and there was a big crack in the sink too . I would not call this a 4 star hotel and not at all value for my money .
Dear Mrs. Auntora, We are pleased to hear that you found our location convenient and rooms to your liking. Our aim is to make your stay as comfortable as possible and we are delighted to hear we achieved this in terms of accommodation. However, it is deeply regrettable to learn about the issues you experienced with our staff. We strive to provide an exceptional service to all our guests and obviously, we fell short of your expectations in that regard. Your feedback is valuable as it helps us identify the areas we can improve upon. We also note your comments about the bathroom and the inconveniences you faced. Your constructive feedback regarding these matters has been duly noted. While we understand your disappointment, we hope that this experience will not prevent you from staying with us again. We believe we can offer a better service that aligns with your expectations and our standards. Warm Regards. Fania Stan NH Stéphanie
Dear Mrs. Auntora, We are pleased to hear that you found our location convenient and rooms to your liking. Our aim is to make your stay as comfortable as possible and we are delighted to hear we achieved this in terms of accommodation. Ho… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewHelpful staff. Large comfy bed. Large spacious room. Location.
The dreadful coffee machine. A kettle would have been much better!
Dear Guest, Your feedback is truly appreciated. It's wonderful to hear that you found our staff helpful, and that the comfort and size of our bed and room met your expectations. Our central location is indeed a highlight for many guests. As for the coffee machine, we understand that each guest has unique preferences and we're sorry that it did not live up to yours. Your observations are valuable and we are grateful for your input. Looking forward to the opportunity to serve you again. Best regards. Jessica Rivera Receptionniste NH Stéphanie
Dear Guest, Your feedback is truly appreciated. It's wonderful to hear that you found our staff helpful, and that the comfort and size of our bed and room met your expectations. Our central location is indeed a highlight for many guests. … Show more
Reviewed: 13 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in June 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewIt was good breakfast .
For cleaning in the room not every day .
Dear Guest, Delighted to hear you enjoyed our breakfast offerings. Regarding room cleaning, our goal is to provide immaculate spaces for all guests. Your insight aids us in improving our services. Please accept our sincere gratitude for sharing your experience. Jessica Rivera Receptionniste NH Stéphanie
Dear Guest, Delighted to hear you enjoyed our breakfast offerings. Regarding room cleaning, our goal is to provide immaculate spaces for all guests. Your insight aids us in improving our services. Please accept our sincere gratitude for sh… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewgood location, friendly staff
rooms are worn out. the wallpaper comes of the wall. wallpaper is old and dirty. furniture is worn out.
Dear Guest, Your feedback is truly appreciated. It's wonderful to hear that our location met your expectations and you found our staff friendly. In terms of room conditions, please accept our sincerest apologies for any inconvenience caused. Our goal is to provide an environment that's comfortable and welcoming. Your comments about the room decor have been noted. Thank you once again for sharing your experience. We hope to welcome you back to our hotel in the future. Jessica Rivera Receptionniste NH Stéphanie
Dear Guest, Your feedback is truly appreciated. It's wonderful to hear that our location met your expectations and you found our staff friendly. In terms of room conditions, please accept our sincerest apologies for any inconvenience cau… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewClean rooms
It's too small and not as advertised. Not good environment and a comfortable space to relax.
Dear Guest, Your feedback is valuable to us. It's delightful to know you found our rooms clean. We aim to create an inviting ambience for all our guests and are sorry if your experience didn't match your expectations. We look forward to the opportunity to serve you better in the future. Jessica Rivera Receptionniste NH Stéphanie
Dear Guest, Your feedback is valuable to us. It's delightful to know you found our rooms clean. We aim to create an inviting ambience for all our guests and are sorry if your experience didn't match your expectations. We look forward to th… Show more
Reviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewNice spacious and clean room. Comfortable desk.
Air conditioning unit did not work. The breakfast could have a bit more variety.
Dear Mr. Athanasios, It is delightful to learn that you found our rooms spacious, clean and equipped with comfortable amenities. Your observations about our accommodations are indeed reassuring. However, I do note your concerns about the air conditioning unit and the breakfast variety. While I can't address these specific issues, I can assure you that we are committed to providing all our guests with a comfortable and enjoyable stay. We believe in creating a home away from home, which includes the best of amenities and a wide array of meal options to start the day right. Your feedback, positive and negative alike, is truly valued as it helps us to reflect and uphold our high standards. We look forward to welcoming you back in the near future. Yours sincerely. Fania Stan NH Stéphanie
Dear Mr. Athanasios, It is delightful to learn that you found our rooms spacious, clean and equipped with comfortable amenities. Your observations about our accommodations are indeed reassuring. However, I do note your concerns about the … Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewThe staff were very friendly and accommodating. The staff at check-in were very calm and accommodating, offering the perfect energy to greet guests arriving from travel. The location was great and the rooms were very clean.
There was construction going on outside one of the rooms which made it difficult to sleep one morning.
Dear Guest, Your favourable remarks about our staff's friendliness and the cleanliness of our rooms are greatly appreciated. It is delightful to hear that our location and check-in experience met your expectations. However, it's unfortunate to learn that construction noise disturbed your rest one morning. While we strive to ensure every guest enjoys a serene and comfortable stay, it appears we didn't fully meet this goal in your case. Your feedback is valuable in helping us to continually improve our service. We hope to have the pleasure of welcoming you back in the future, where we aim for your experience to be nothing short of excellent. Best Regards. Fania Stan NH Stéphanie
Dear Guest, Your favourable remarks about our staff's friendliness and the cleanliness of our rooms are greatly appreciated. It is delightful to hear that our location and check-in experience met your expectations. However, it's unfortun… Show more