Beautiful building. Good parking. EV charging. The Reception staff were very friendly, welcoming and efficient.

Stayed in August 2025

300 metres to the centre of Brugge, under ground carpark, the hotel and grounds were spotless, the room was beautiful and the bed very comfortable. Let’s not forget the breakfast which was fantastic.

There was nothing not to like, the moment we arrived we were treated like royalty by the staff throughput our stay.

Stayed in August 2025

Neglected housekeeping. Premium room announced 32m2. Please measure again. Not what is expected.

Quiet

Stayed in August 2025

Upgrade the second night we stayed

Nice part of Bruges. Helpful staff. Upgraded room for the first night very good. Normal room not quite the same stanard but still good

Stayed in July 2025

Property was amazing

Stayed in August 2025

Amazing. Beautiful hotel, great location, quiet, large rooms. We were upgraded and enjoyed the wonderful breakfast. The staff was very attentive.

Stayed in July 2025

Bathrooms perfectly clean but a little tired

Excellent location. Great staff. Super bar

Stayed in June 2025

The breakfast was great

Stayed in July 2025

There was a smell from the air conditioning, that was not appropriate. We didn't complain, because we just turned it off, since it wasn't too hot. Otherwise everything was excellent.

Stayed in July 2025

A small niggle, but it was hard to take a shower without water leaking out of the double-footed shower enclosure.

Beautiful historic building converted into a very comfortable hotel. We got an upgrade and were very happy with our premium room. Staff were charming and sorted a couple of issues out for us immediately. The location is great; slightly away from the busy centre but still within walking distance of all sights and loads of lovely restaurants, cafes and bars within walking distance.

Stayed in July 2025

We didn’t eat breakfast there as 32 euros a person was too expensive. We found an amazing cafe (Matin Midi) instead, just around the corner and it was great.

We stayed in the residences. Around the corner from the main hotel, but able to use all the facilities. It was a lovely quiet courtyard, right in the centre of town.

Stayed in July 2025

Very friendly and helpful staff. Convenient for city centre

Stayed in July 2025

Very stylish. Excellent staff.

Stayed in July 2025

Could use more sockets for charging my devices. Had to unplug the bed lamps.

Beautiful mix of old and new in the interior design, very helpful staff, lovely breakfast. And literally only a few steps away from the heart of the city.

Stayed in June 2025

Nothing

Breakfast was fabulous, the staff were very attentive and the room was very clean with a lovely view over looking the garden and castle.

Stayed in June 2025

Don’t pay for the breakfast much nicer places close by not worth €38 pp

Great location

Stayed in June 2025

It was perfect

Amazing hotel, the most fabulous breakfast we have ever had. Brilliant location and happy, attentive staff Our room had everything you needed and was very luxurious Super atmosphere, felt really welcome Would definitely go again and will tell everyone how super it was

Stayed in May 2025

Nothing comes to mind.

Clean comfortable room, quiet location.

Stayed in May 2025

While the person who checked us in was helpful, others were quite indifferent. We had run out of euros and wanted to tip on our credit card, but this was not allowed. As a result, I wanted to carry my bags to the room. The staff member who escorted us to our room was very inappropriate. He simply unlocked the door, stepped in, and said, "Here it is.", turned around and left. He had a horrible attitude and I believe it was because I could not tip him. Regardless the reason, I would not rebook here because of this. Very unprofessional and unclassy behavior that does not match the brand's attempt to portray an image of class. We did experience great service in the bar for a coffee but one bad apple ruins it.

Pleasant, clean and refreshing.

Stayed in May 2025

We didn’t know when we booked that we would be in a separate building from the main hotel. Not a bad room but just felt a bit detached with some things missing from the room - robes, slippers etc. The gym and wellness centre were great - perhaps treadmills could be updated as a bit dated now.

A very grand main building, perfectly located to get to most things in Bruges. The staff were all very helpful and the spaces were all incredibly clean.

Stayed in May 2025

Nothing

Amazing hotel right in the centre of the city

Stayed in March 2025

If there was one thing i could fault was the gluten free options for breakfast. While they had a Gluten free corner, there was no other items gluten friendly. No cooked breakfast for gluten intolerance people.

The Staff were exceptionally nice

Stayed in April 2025

I should have booked us in the hotel vs the residences, for the price.

We loved the location and how quaint the property was.

Stayed in March 2025

Absolutely nothing. Couldn't fault this hotel.5* at its best.

Hotel was just fabulous. Received free upgrade to suite on arrival. Really made our stay special as was booked as a surprise for my sons 20th birthday. Staff were all extremely helpful nothing too much bother. Bed was really comfy could have stayed in it 😴 Breakfast was one of the best l have had. Excellent choice of hot and cold dishes and little touches added like coffee and tea served to table, pancakes with hot chocolate and wine if you wished all made whole experience special.

Stayed in March 2025