Reviews of Radisson Collection Grand Place Brussels 5 stars

Dear Daisuke, Thank you for sharing your feedback and for choosing to stay with us. We are delighted to hear that you appreciated the cleanliness, comfort, and quality of our hotel, as well as our convenient location near the Grand-Place. Your comments about the consistency of the Radisson Collection experience are much appreciated, and we are glad our team made a positive impression during your stay. We look forward to welcoming you back on your next visit to the city. Best regards, Guest Relations Department

Dear Daisuke, Thank you for sharing your feedback and for choosing to stay with us. We are delighted to hear that you appreciated the cleanliness, comfort, and quality of our hotel, as well as our convenient location near the Grand-Place. … Show more

Dear Kokhodze, Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear about the issues you experienced and that we fell short of your expectations. Please accept our sincere apologies for the cleanliness concerns and the service you encountered. This is certainly not the standard we strive to maintain. We have addressed your comments with our housekeeping and front desk teams to ensure that such incidents do not occur in the future. Your remarks about the room condition and staff attitude are being taken very seriously, and we are reviewing our training procedures to improve both service quality and guest satisfaction. We appreciate your honest feedback, as it helps us improve. We hope you might consider giving us another opportunity to provide you with the high-quality experience that you deserve. Kind regards, Guest Relations Department

Dear Kokhodze, Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear about the issues you experienced and that we fell short of your expectations. Please accept our sincere apo… Show more

Dear Chitvan, Thank you for sharing your experience and for rating us so highly across all key categories. We are delighted to know that you found our property excellent and appreciated our convenient location near Brussels Centraal Station. Your feedback regarding value for money is noted, and we will continue working to enhance the overall guest experience. We hope to welcome you back for another perfect stay soon! Kind regards, Guest Relations Department

Dear Chitvan, Thank you for sharing your experience and for rating us so highly across all key categories. We are delighted to know that you found our property excellent and appreciated our convenient location near Brussels Centraal Statio… Show more

Dear Armstrong, Thank you for taking the time to share your feedback regarding your stay with us. We are delighted to hear that you found our team polite and friendly, and that you appreciated our convenient location and overall comfort. We also appreciate your note regarding the showers. Please rest assured that we take cleanliness very seriously and will address this immediately to ensure an even better experience for our guests. We look forward to welcoming you back on your next visit! Warm regards, Guest Relations Department

Dear Armstrong, Thank you for taking the time to share your feedback regarding your stay with us. We are delighted to hear that you found our team polite and friendly, and that you appreciated our convenient location and overall comfort. … Show more

Dear Néguine, Thank you very much for your wonderful review and for sharing such positive feedback about your stay with us. We are delighted to hear that you found our hotel to be perfectly located and that every aspect of your experience met your expectations. It was a pleasure to host you, and we truly look forward to welcoming you back on your next visit. Best regards, Guest Relations Department

Dear Néguine, Thank you very much for your wonderful review and for sharing such positive feedback about your stay with us. We are delighted to hear that you found our hotel to be perfectly located and that every aspect of your experience … Show more

Dear Nitesh, Thank you for sharing your feedback regarding your recent stay with us. We truly regret to hear that your experience did not meet your expectations, and we apologize for the inconveniences you encountered. We are sorry about the noise issues from both the fan and elevator, as well as the cleanliness concerns in your room. This is not the level of comfort and quality we strive to provide. Additionally, we acknowledge your comments about the wait times at reception and will review our staffing to improve guest service efficiency. Your feedback is extremely valuable and will be shared with our team to ensure improvements are made. We hope you might consider giving us another opportunity to provide you with a more enjoyable and comfortable stay in the future. Kind regards, Guest Relations Department

Dear Nitesh, Thank you for sharing your feedback regarding your recent stay with us. We truly regret to hear that your experience did not meet your expectations, and we apologize for the inconveniences you encountered. We are sorry about … Show more

Dear Sabrina, Thank you very much for sharing your detailed feedback and for choosing to stay with us. We are delighted to hear that you enjoyed your stay, particularly the central location, spacious Premium Room, and our team’s service. It’s wonderful to know you had a comfortable stay and a heavenly night’s sleep! We also appreciate your constructive comments regarding the in-room fridge. We understand how convenient this would be for our guests, and your feedback has been shared with our management team for consideration in future room upgrades and amenities. We hope to welcome you back to Brussels soon and look forward to providing you with another exceptional stay. Warm regards, Guest Relations Department

Dear Sabrina, Thank you very much for sharing your detailed feedback and for choosing to stay with us. We are delighted to hear that you enjoyed your stay, particularly the central location, spacious Premium Room, and our team’s service. I… Show more

Dear Darren, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We are glad you enjoyed our entrance and convenient location; however, we are very concerned to hear about the issues you experienced with our staff, room cleanliness, and pricing. This is not the standard we aim to provide, and your comments have been shared with the relevant teams to ensure improvements are made. We value your feedback as it helps us identify areas where we can enhance the guest experience. We hope you might consider giving us another opportunity in the future to provide a more enjoyable stay. Kind regards, Guest Relations Department

Dear Darren, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize that your experience did not meet your expectations. We are glad you enjoyed our entrance and convenient location… Show more

Dear Maryam, Thank you for taking the time to share your feedback. We wanted to clarify that you stayed at the Radisson Collection Grand Place Brussels, not the Clayton Hotel Düsseldorf. While we are always eager to hear about our guests’ experiences, it seems there may have been a mix-up regarding the property. We would be happy to address any feedback regarding your stay with us at the Radisson Collection Grand Place Brussels. Your satisfaction is very important, and we strive to ensure every guest enjoys a comfortable and memorable experience. Please feel free to contact us directly so we can assist further. Kind regards, Guest Relations Department

Dear Maryam, Thank you for taking the time to share your feedback. We wanted to clarify that you stayed at the Radisson Collection Grand Place Brussels, not the Clayton Hotel Düsseldorf. While we are always eager to hear about our guests’ … Show more

Dear Fatma, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our spacious and clean rooms, as well as the friendly service from our staff. Your kind words and recommendation mean a lot to us. We look forward to welcoming you back on your next visit! Warm regards, Guest Relations Department

Dear Fatma, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed our spacious and clean rooms, as well as the friendly service from our staff. Your kind words and recommendation mean a lot to us. We look … Show more

Dear Guest, Thank you for sharing your feedback. We sincerely appreciate your compliments regarding our staff, cleanliness, and location. We are sorry to hear that your experience with the reception did not meet your expectations. Please know that our team always strives to accommodate special requests such as connecting rooms or adjacent rooms for families. These arrangements are subject to availability, and we do our best to place guests close together whenever possible. We appreciate your suggestions regarding additional training for our reception team and the inclusion of a dedicated kids’ room. Your comments will be shared with our management team as we continuously work to improve our services and facilities for our guests. Thank you again for your feedback, and we hope to have the opportunity to welcome you and your family back in the future. Warm regards, Guest Relations Department

Dear Guest, Thank you for sharing your feedback. We sincerely appreciate your compliments regarding our staff, cleanliness, and location. We are sorry to hear that your experience with the reception did not meet your expectations. Please … Show more

Dear Teni, Thank you so much for sharing your wonderful feedback regarding your stay with us. We are delighted to hear that you enjoyed your experience and that our staff, facilities, and modern in-room technology contributed positively to your visit. We also appreciate your understanding regarding the in-room phone issue and are glad our team could assist you seamlessly. Your kind words motivate us to continue providing exceptional service to all our guests. We look forward to welcoming you back on your next visit! Warm regards, Guest Relations Department

Dear Teni, Thank you so much for sharing your wonderful feedback regarding your stay with us. We are delighted to hear that you enjoyed your experience and that our staff, facilities, and modern in-room technology contributed positively to… Show more

Dear Aysun, Thank you for taking the time to share your feedback regarding your stay and for choosing our property. We are delighted to hear that you appreciated the interior design and found our location convenient, especially for exploring the Old City and Grand Place. We also appreciate your constructive comments about our parking facilities. We understand that accessibility and maintenance are important, and your feedback will be shared with our team to help us improve the experience for future guests. We hope to have the opportunity to welcome you again and provide an even better experience. Warm regards, Guest Relations Department

Dear Aysun, Thank you for taking the time to share your feedback regarding your stay and for choosing our property. We are delighted to hear that you appreciated the interior design and found our location convenient, especially for explori… Show more

Dear DMZ, Thank you for taking the time to share your feedback regarding your stay with us. We are delighted to hear that you found our staff excellent, appreciated the room size, enjoyed the breakfast, and found our central location convenient. We also appreciate your constructive comments regarding cleanliness, facilities, comfort, and value for money, and we will continue striving to enhance these aspects to ensure an even better experience for our guests. It was a pleasure having you with us, and we look forward to welcoming you again in the future. Warm regards, Guest Relations Department

Dear DMZ, Thank you for taking the time to share your feedback regarding your stay with us. We are delighted to hear that you found our staff excellent, appreciated the room size, enjoyed the breakfast, and found our central location conve… Show more

Dear Craig, Thank you for taking the time to share your wonderful review of your stay with us. We are delighted to hear that you enjoyed our central location, exceptional meals, and the service provided by our reception, housekeeping, and restaurant teams. Your kind words about our décor and overall experience mean a great deal to us. We also appreciate your feedback regarding the pillows. We take guest comfort seriously, and we will certainly review this to see how we can offer options to better suit individual preferences. It was a pleasure hosting you, and we look forward to welcoming you back on your next visit. Warm regards, Guest Relations Department

Dear Craig, Thank you for taking the time to share your wonderful review of your stay with us. We are delighted to hear that you enjoyed our central location, exceptional meals, and the service provided by our reception, housekeeping, and … Show more