Reviews of Smartflats Design - Opera

the apartment is dirty and the elevator stinks a lot, they say they will help and you wait and no one comes there, the heater doesn't work

horrible, do not rent, the door doesn't lock, it's broken and the TV doesn't work

Nothing.

Absolutely disgusting. Soiled mattresses and pillows. Toilet didn’t flush. No towels or toiletries. Entrance hall full of litter, foul smell and fuse box hanging off the wall.

So many things! There just 8 blankets (we were 10) and 4 towels, nobody answered to us, they changed the apartment just before our arrival (I'm still waiting for a refund).. The acces code never rrived by mailm I had to write it down during a phone call on train....

Only the location

I have already requested for the refund. The TV was removed, the duvet was covered with blood stains, non of facilities advertised was provided, no curtains on the windows so no privacy and both my emails and phone calls were ignored. Our holiday was completely ruined. I came back with pains as o can not be able to sleep

The location was in the heart of the city. The towels and bed sheets were ok.

Please be aware that this property has some problems. The cleaning is not ok, some parts inside the premises are damaged. We are not responsible for what we found inside this apartment. I will add some pictures with the proof. In the evening we get to this property the access code to the main entrance building door was not working. We stayed more than one hour in the street. We have two kids with us and this situation was very uncomfortable. We tried the code several times, we even tried to call the property but no answer. I wanted to report there was a problem with the access code - I was misguided and very confusing information was provided to me regarding the access codes. In my account on their platform for check-in I have received a different access code than the access code received on the email. I want to report this because they should not misleading guests with wrong and confusing access information. The main door opened after more than 20 attempts...and this situation is not normal when you wait with 2 kids in the street at 10 pm in the night. This problem should be fixed and they should be more careful with the information they provide to the guests.

If you like bed bugs stained quilts no heating and no Internet and no working lift and if you ask for help your told to leave and told you will get a partial refund the don't this us the property for you.

If you like bed bugs stained quilts no heating and no Internet and no working lift and if you ask for help your told to leave and told you will get a partial refund the don't this us the property

Very dirty and bad management

The whole and entire apartment was really dirty

Big space

Cleaning really poor, the sofa bed was broken , the light of the toilet didn’t work, one of the toilets didn’t have the shower head, the principal door was working bad, no closing.

No terrace as advertised. No WiFi.

C'était mauvais Booked for 3 nights, and I can boldly say it is the worse accommodation we have ever stayed. First, the code for the front door did not work. No one was around, luckily someone was coming out, so we got in. Upon entrance, it smelt so badly you will think a dead animal was stowed somewhere under the stairs. The elevators did not work either, so we had to endure walking up the flight of smelly stairs to our place on the 3rd floor. The house itself was not clean. It was so irritating. The couch had stains on it. In one of the rooms, foil paper was used as a window blind. The other room that had the balcony was nothing like the pictures. Generally, the place was poorly maintained. We complained and nothing was done for the 3 days spent, but at 10:34am on check out day, a man came into the room without knocking to ask us to check out. Check out was at 11am. It baffles me how one can have property in a good location but refuse to maintain it. I generally never leave bad reviews but if I can give this accommodation a minus 100, I would.

Booked for 3 nights, and I can boldly say it is the worse accommodation we have ever stayed. First, the code for the front door did not work. No one was around, luckily someone was coming out, so we got in. Upon entrance, it smelt so badly you will think a dead animal was stowed somewhere under the stairs. The elevators did not work either, so we had to endure walking up the flight of smelly stairs to our place on the 3rd floor. The house itself was not clean. It was so irritating. The couch had stains on it. In one of the rooms, foil paper was used as a window blind. The other room that had the balcony was nothing like the pictures. Generally, the place was poorly maintained. We complained and nothing was done for the 3 days spent, but at 10:34am on check out day, a man came into the room without knocking to ask us to check out. Check out was at 11am. It baffles me how one can have property in a good location but refuse to maintain it. I generally never leave bad reviews but if I can give this accommodation a minus 100, I would.

Thank you for making us struggle for the last few days and making us have the worst holiday possible. The lift wasn’t working and we had to walk up and down 80+ stairs. I mentioned that my child has a disability and couldn’t walk much and I also couldn’t pick him up because he’s 6 years old and I would’ve had a backache but still nothing was done and we had to struggle the whole week. We complained to the smartflats many times but they kept telling us that they’ll get back to us but no one got back to us. The apartment wasn’t like it’s shown in the picture. Nothing was working including the tv, Wi-Fi, microwave. And the curtains were broken so they decided to put foil on it. There were mosquitoes everywhere in the building. Whenever we would enter the building there would be a horrible smell that we were unable to bear it for even few seconds. Overall the biggest problem was my child had an eye infection, mosquito bites everywhere and now he’s unwell. I will never recommend this to anyone.

I WOULD GIVE A -10 IF I COULD!!!!!!!!!! Nothing went well from the day we got there. First of all, they gave us the wrong door codes, we had to reach out to them for almost 1 hr to get them on the phone. They give new codes and SURPRISE!!!!!!!! we have 8 LUGGAGES carry.... well NO ELEVATOR WORKING!!!! AND IT STINKS YOU JUST WANT TO VOMIT!!!!! WELL. COMING STRAIGHT FROM THE AIRPORT.... WE HAD NO OTHER CHOICE BUT TO STAY THERE!!!!

WE TRY AS MUCH AS WE CAN TO CARRY THE HEAVY LUGGAGES WITH 2 BABIES IN HANDS UP THE LONGST FLIGHT OF STAIRS...... AND GUESS WHAT AGAIN.... THEY GOT US THE WRONG APPARTMENT !!!! WE HAD PAID $1100 FOR 9 DAYS FOR AN APPARTMENT WITH A TERRASSE!!!! WE DIDN'T GET THAT ONE!!! wE FINALLY SEE THE APPARTMENT AND NO WI-FI WHATSOEVER!!! NO INTERNET CONNECTION FOR THE KIDS TO WATCH TV, WE HAD COME FROM CANADA SO, NO SIM CARDS, WE HAD TO USE OUR ROAMING DATA AND SERVICES TO REACH CUSTOMER SERVICE, ONLY FOR THEM TO TELL US THAT NOT ONY HAVE TO USE OUR OWN INTERNET TO TAKE PICTURES OF WHAT WAS WRONG SO THAT THEY FIX A PROBLEM THAT WAS NEVER FIXED UNTIL WE LEAVE!!!! WORST SERVICE...NO NO NO... WORST EXPERIENCE SOMEONE CAN HAVE ON VACATION.... BECAUSE NO SERVICE AT ALL!!!!

The size, the location, the decoration, and furniture.

The communal areas are dirty, nobody cleans, there was broken glass on the stairs, cages of dirty laundry permanently blocking the main entrance of the building, blocking the staircase access and the lift doors, the lift doesn’t work, no internet in my flat from the second day onwards, the tv doesn’t work, nobody available in the support line, I spent huge amounts of my time calling the support line to get someone to get me the Wi-Fi fixed all I got was silence, empty promises, lies, and even a rude staff telling me blatantly that there would be nobody to help me, period.

No breakfast provided

The entire room had gouges in the floor an walls. Multiple stains from water damage and the door to the balcony was broken. Hallway lights outside the room were broken. Significant safety hazards.

the apartment is located in the city center with an amazing view, check in was easy and trouble free.

We booked for 4 people and there was just towels and sheets for 2 people, the sofa bed was broken and impossible to use, and there were pieces of wood screwed to the entry door side. Staff responded quickly but didn’t helped with anything, so the other 2 people needed to find another solution for the night.

location and spacious

there was no shower gel, no hand soap.

Location

Smell of Smoke, Cigarette Marks in the sink, rusty coffee machine, WiFi wasn't working, no terrace as stated in our booking.

Location

The coffee machine was found Brocken. The smoke sensors are continuously beeping on every 5 mn. No response from back-office although my complaint

Nothing

Nouse from the street and the shower holder was broken