Indoor pool was announced on booking but it was actually for an extra fee and not accessible for children

Very nice and professional service

Stayed in August 2025

40 euros for breakfast

100 eur for a late check out is too much

Stayed in August 2025

There was no cozy lobby where you could sit, order a coffee, and get some work done. The lobby was big but closed!

The restaurant and the lady pianist were excellent.

Stayed in May 2025

The bath water didn’t go very hot. The hotel apparently tried to ring me to tell us our room was ready but never received the call. There was an extra charge to use the spa which I was not aware of, slightly disappointing.

The hotel was very clean and impressive. It felt grand, and the staff were plentiful and helpful. The room was clean, large, and the bed was big and comfy. The breakfast was fresh, and tasty, especially the pastries.

Stayed in July 2025

The AC was very warm, we requested assistance but no one came.

Stayed in July 2025

Good location

Clean, nice staff, big rooms

Stayed in July 2025

The swimming pool is an extra 40 euro for half hour use.

Amazing building, friendly professional staff. Great location

Stayed in June 2025

I was disappointed to find there was an additional charge for the spa, which I hadn’t seen mentioned on Booking.com. When I checked out and was asked about my stay, I shared my honest feedback about this unexpected charge. However, one of the hotel staff responded by arguing that it was clearly stated on the website, which made me feel quite uncomfortable.

Location was great, hotel was grand and our room was lovely and spacious with very comfortable beds.

Stayed in June 2025

The hotel is an expensive upper segment hotel compared to other 5 star hotels based on daily accommodation and breakfast fee, one of the most expensive hotels in Brussels. Of course, expectations increase even more when this is the case. The guest expects some small gifts in the room, except for a small chocolate and water given every day, the guests do not encounter any nice surprises. The breakfast is definitely at the level of a 4 star hotel. Definitely do not buy extra breakfast to have breakfast with 3-4 types of cheese, a delicatessen section consisting only of pork products, no olives, cherry tomatoes, lettuce and eggs for breakfast 😔. It's been 3 days since checkout but the hotel still hasn't refunded the deposit they took from my card.

The hotel is beautiful and well-maintained, the staff is helpful and polite, the location of Otrlin is good although not exactly in the center and close to transportation channels. The cosmetic products and shampoos used in the hotel are of high quality.

Stayed in June 2025

Appeared that you could stream NetFlix and other streaming services on television, but we could not access. We asked about it. The front desk did send a technician, who told us this service did not work in our room. Breakfast had a broader variety than many other buffets. However, the seating for breakfast seemed to be limited -- we were shown a table that felt crowded by others. Then we were told the staff needed to clear the room due to an upcoming special event which restricted our ability to have a leisurely breakfast.

The hotel lobby area was impressive with pleasant decorations, seating and a grand piano. Our hotel room was a generous size. It had a very large bathroom with both a tub and separate shower, plus generous counter space that allowed us room to have all our travel accessories easy to access.

Stayed in May 2025

Room was not cleaned before 4pm. Breakfast is until 11am and staff starts removing food straightaway. Room service and concierge were not available by phone during the daytime.

Very central and quiet. Friendly staff.

Stayed in June 2025

Nothing

Good location, near shops and restaurants.

Stayed in May 2025

The location is perfecto mundo, you are right in the middle of the city center and you can walk to all the luxury stores and the room we stayed in (junior suite ) was spacious and overlooked the inner garden and was clean. The staff was nice , they gave my kids (3 and 10 ) welcome gifts. The breakfast was okay, I mean you had your typical eggs and bacon and sausages and yogurt ect and some pastries. But I thought 40 euros was on the high price for breakfast. Sundays all the stores and basically closed so the city is then pretty dead, but you can explore the outskirt of the city then. Kids can't use the pool which is a bummer cause my kids love swimming. Overall a decent expirience.

Stayed in May 2025

limited acces to the spa and samll fitness center

Location. cleanness, comfort

Stayed in May 2025

There was no pool at the hotel except at the Spa which requires membership to access.

I love how big a deluxe room was and the comfort. The proximity to the shopping district was also a major plus point. There was an extr bed given with no additional charges too.

Stayed in May 2025

The location is perfect! Like the name says it, this hotel is an icon and I’m happy I got to enjoy it. Very quiet despite it being in the middle of town.

Stayed in May 2025

Must have been a little unlucky however, I woke up twice from a person in the room above us who was being very loud at around 2 am.

Everything was excellent, staff was very friendly, the bed was very comfortable and overall a fantastic hotel

Stayed in May 2025

We had a few housekeeping hiccups but they were remedied as soon as we told reception

The deluxe room was fantastic, the breakfast was amazing, the staff were lovely

Stayed in May 2025

Nice breakfast, spacious rooms

Stayed in April 2025

Everything is super

Stayed in February 2025

Is super

Stayed in April 2025

Upon arrival I asked a question to Mr. Dias who promptly answered my query. A few minutes later he was at the reception speaking to us. He was polite and well- mannered and accompanied us to our room. We asked about a taxi to the airport and breakfast the following day. He informed that he would take care of it. We later received a letter in our room confirming taxi pick-up and had organized a breakfast box early morning since breakfast only opened at 07:00 am. A true gentleman and professional.

Stayed in April 2025

AC wasn't working in my room and the maintenance guy said he couldn't fix it. It wasn't hot but the room got a little bit stuffy at night because we were having warmer than usual spring weather. I slept with the windows open, which was noisy, but fine.

Fantastic spa. Book the pool ahead of time if you want to swim. Hotel rooms are very big and spacious with a luxurious European vibe!

Stayed in April 2025

Beautiful hotel but not central. We had to take taxis to everything. Other than that, it was great

Stayed in April 2025