Reviews of Hotel HEB
13 Koningsstraat, Oostende Centre, 8400 Ostend, Belgium
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewIt was noisy sometimes when I am trying to sleep which makes sense because they had to clean other rooms but not at the expense of other residents who were still there.
Dear Vanessa, Thank you for your comment. Sorry for the noise when you were trying to sleep. We will be more careful with cleaning times to avoid disturbing our guests. We hope to see you again. Kind regards, The Hotel HEB Team
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewDear Mr/Mrs Thank you for taking the time to share your experience following your stay at Hôtel HEB. Your feedback is extremely valuable to us, as it helps us to continually improve the quality of our services. We sincerely appreciate your comments and look forward to the pleasure of welcoming you again very soon. Best regards, The Hôtel HEB Team
Dear Mr/Mrs Thank you for taking the time to share your experience following your stay at Hôtel HEB. Your feedback is extremely valuable to us, as it helps us to continually improve the quality of our services. We sincerely appreciate y… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewThe only positive thing about it is tha location near the beach
Absolutely out of order
Dear Moses, Thank you for taking the time to share your experience following your stay at Hôtel HEB. Your feedback is extremely valuable to us, as it helps us to continually improve the quality of our services. Best regards, The Hôtel HEB Team
Dear Moses, Thank you for taking the time to share your experience following your stay at Hôtel HEB. Your feedback is extremely valuable to us, as it helps us to continually improve the quality of our services. Best regards, The Hôtel HEB T… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewReviewed: 1 August 2025 · Stayed in August 2025
Verified reviewGreat location, all needed facilities were there.
There was a heavy cigarette smell in the halls and the room/bed had a heavy urine smell what made it very uncomfortable. Airconditioning would’ve been great as well since the room was rather hot and didn’t have a nice smell to it. There were also stains on the blankets en smeared gum on the furniture. And didn’t have much sleep at night because there was a lot of noise from the neighbours and elevator that kept on going all night. Overall felt a bit dodgy.
Hello, Thank you for your feedback. We’re sorry for the discomfort you experienced and will work to improve. Best regards, The Hotel HEB Team
Reviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewReviewed: 19 July 2025 · Stayed in July 2025
Verified reviewIt was easy to locate but very noisy with the tram a lot of bears cars noise cat shouting and the people around because the window open because there is no AC for the room very hot ,I didn't enjoy my night 😒 too busy place
there was enough enough space for room That is what I like.
Dear Edio , Thank you for taking the time to share your experience following your stay at Hôtel HEB. Your feedback is extremely valuable to us, as it helps us to continually improve the quality of our services. Kind Regards, The Hotel Heb Team
Dear Edio , Thank you for taking the time to share your experience following your stay at Hôtel HEB. Your feedback is extremely valuable to us, as it helps us to continually improve the quality of our services. Kind Regards, The Hotel Heb … Show more
Reviewed: 14 July 2025 · Stayed in June 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewThe room itself was fine, I liked a bathroom. Stuff was friendly And helpful.
But! There was a really bad air in the room (you can open a window but its almost the same outside). And the walls are too thin so you hear the noises from other rooms or the hall all night long.
Dear Anežka Thank you for your feedback. We’re happy you liked the room and our staff. We’re sorry about the odor and noise issues and will work to improve them. Hope to see you again! Kind Regards, The Hotel HEB Team
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 June 2025 · Stayed in June 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewStaff are very friendly, down to earth, kind and helpful! Room and bathroom very clean! The location is perfect!
The atmosphere at the reception needs improvement. Using original 50's 60's design features, the reception could become a real eye catcher and a nice area for guests to spend time together and meet other travelers.
Dear Betsy, Thank you very much for sharing your feedback. We’re delighted to hear that you appreciated our location, the kindness of our team, and the cleanliness of our rooms. Your comments are extremely valuable to us, as they help us continuously improve the quality of our services. We have carefully noted your suggestion regarding the reception area and will take it into consideration for future improvements. We look forward to welcoming you again soon for an even better experience! Best regards, The Hôtel HEB Team
Dear Betsy, Thank you very much for sharing your feedback. We’re delighted to hear that you appreciated our location, the kindness of our team, and the cleanliness of our rooms. Your comments are extremely valuable to us, as they help us co… Show more
Reviewed: 4 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewVery clean rooms and comfortable beds Thee friendly nature of the staff made our overnight stay enjoyable.
Very restricted facilities. No TV, no drink making facilities, no Wi-Fi, and an extremely compact single lift.
Dear Simon, Thank you for taking the time to share your feedback. We're delighted to hear that you found our rooms clean, the beds comfortable, and our staff friendly—it’s great to know these aspects contributed to an enjoyable overnight stay. We also appreciate your honest comments regarding the facilities. We're sorry to hear that the lack of amenities such as a TV, Wi-Fi, and in-room drink-making options impacted your experience. Your feedback is valuable and will help us consider improvements as we continue to enhance our guest experience. We hope to have the opportunity to welcome you back in the future and provide an even better stay. Kind regards, Team hotel HEB
Dear Simon, Thank you for taking the time to share your feedback. We're delighted to hear that you found our rooms clean, the beds comfortable, and our staff friendly—it’s great to know these aspects contributed to an enjoyable overnigh… Show more
Reviewed: 29 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified reviewReviewed: 27 May 2025 · Stayed in May 2025
Verified review