Reviews of Urban Yard Hotel 3 stars
Square de l'Aviation 6-8, Anderlecht, 1070 Brussels, Belgium
Loading
Guests also reviewed these properties:
Copenhagen, Denmark
Granada, Spain
Klatovy, Czech Republic
Messimy, France
Canton, United States
Houlakia, Greece
Positano, Italy
Pingyao, China
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewClean and comfortable
Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewGreat location. Quite large room and bathroom with all amenities needed. They also provide small coffee machine with bonus coffee pods in the room. Lovely lobby and back yard.
I'd prefer water heater in the room, than coffee machine (that perhaps can be provided in lobby instead)
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewIt was nice, in terms of the bedroom and the staff.
The location is a bit outside of the city leading to only access by Tram or Car but the neighborhood is fine.
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe room is good
The location is not that good
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewI loved the decor of the hotel, from the exposed brick walls and lush plants to the quirky lights fixtures on the ceiling, the mirrors on the wall, and of course, the garden space. My room was very spacious, and the staff was very kind. When I needed some hot water, they provided me with a kettle for the duration of my stay. I also enjoyed unlimited the lemon water by the reception and just the general vibe was very cool and welcoming. would definitely stay again. The neighbourhood is an urban mix and match , but nothing I found I could handle.
I liked everything
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewAbsolutely nothing. This place couldn’t even provide hot water, which is the bare minimum anyone should expect from a hotel. The rooms were made as if like 2 minutes before the checkin time which was totally evident
The list is endless: no hot water for a shower, guests being shuffled around like luggage just to access basic services, a front desk staff member who refused to give his name and acted with complete rudeness, and a manager who was invisible the entire time. This property has no respect for its guests and should be avoided at all costs. I am demanding a refund because they completely failed to deliver even the basics.
Dear Devanshu, I was very disappointed to read of your experience during your stay. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity and certainly empathize regarding the points you mention in your review. Please accept our apologies and I hope that this has not put you off a return stay with us again. Warm regards, Radostina Grigorova Guest Relations Urban Yard Hotel
Dear Devanshu, I was very disappointed to read of your experience during your stay. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity and certainly empathize reg… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLobby is so good .. relaxing space :)
Room size is small & not have any good view ...
Dear Arslan, Thank you very much for the review! We will definitely share your feedback with our Team. Warm regards, Radostina Grigorova Guest Relations Urban Yard Hotel
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe interior decoration was well designed. It was inviting and cosy once you were through the front door.
The location. The services. The house keeping. The area is very rough. Rough sleepers and drinkers right outside the door. Not safe after dark. Breakfast is very expensive and basic 18 euros each so buy included it’s far the better deal. Housekeeping didn’t make the beds properly, didn’t replenish glasses or coffee. Only 1 lift for the whole hotel and 2 steps up to get to our room. Sofabed very uncomfortable.
Dear Emma, , Thank you very much for taking the time to review our property. Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded. We will look into the problem caused your concern and take it with utmost priority. We take this opportunity to invite you to visit us again, hoping to exceed your expectations and receive a new and more positive feedback. Warm regards, Radostina Grigorova Guest Relations Urban Yard Hotel
Dear Emma, , Thank you very much for taking the time to review our property. Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded. We will look into the pro… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLovely hotel, very handy for Brussels Midi station and the Eurostar terminal. Huge room, great bathroom, comfy beds and nice decor. We didn't eat or drink there so can't comment on that but otherwise, a great stay.
Area around is in the middle of building works so probably didn't look at it's best!
Dear Fiona, Thank you very much for choosing our hotel for your last stay. We will be delighted to welcome you again very soon. Warm Regards, Radostina Grigorova Guest Relations Urban Yard Hotel
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewHotel is very clean and new Facilities are great nothing to complain I liked minimalistic room Nice female (dark skin beautiful lady )receptionist unfortunately don’t know the name
Neighbourhood is the worst location of the city. Homeless and drug addict. Everyone sleeps in the square. Was not possible to walk to the hotel because it’s basically unsafe. Ugliest part is Location . It was no hot water on the 5th floor however we managed it somehow and last night they relocated us to ground floor .
Dear Karasova, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Radostina Grigorova Guest Relations Urban Yard Hotel
Dear Karasova, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visi… Show more
Reviewed: 31 August 2025 · Stayed in June 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewFriendly staff and nice reception area. The room was comfortable and large with a corridor to the ensuite bathroom, which was also large. It was close to the station and reasonably close to the centre.
The only issue was the sound that carried from the hallway (cleaners talking in the early morning) or from upstairs (people walking), though this didn't bother us much.
Dear James DET, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Radostina Grigorova Guest Relations Urban Yard Hotel
Dear James DET, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next vis… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewClean and tidy,
The location was a little out of the way of the center out a 15min walk and the area that it was in was a bit run down compared to other areas are of the city
Dear Ben, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Radostina Grigorova Guest Relations Urban Yard Hotel
Dear Ben, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewFriendly reception staff
Poor water pressure We were in room 301 and the WiFi signal was only good in half the room. Shower leaked onto the floor. But spotless inside and main bed very comfortable.
Dear Stuart, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Radostina Grigorova Guest Relations Urban Yard Hotel
Dear Stuart, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit … Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewGood part was that we could leave our luggage while exploring the city. Perhaps the hotel has more positive aspects, but we were unable to appreciate them due to our disappointing experience.
Please read before choosing this hotel. First of all, we were given a room in the basement, which was said to be quiet and spacious with a view of the garden. In reality, we could see only part of the garden, and it was extremely noisy at night (till 12 am), even though the windows were shut. It did not feel good to live in a basement. The Wi-Fi connection did not work. The towels had a strong smell of chlorine, there was no kettle to make tea, and no proper space to store clothes. The rooms was located to “staff only” room and from the morning cleaning staff was noisy. There is no noise isolation at all. The station and city centre are nearby, but to get there you have to walk through unpleasant areas, which creates a wrong impression of Brussels overall. Fortunately, we stayed only one night, as we would not have chosen to remain longer.
Dear Guzalya, Thank you so much for choosing our hotel. We are sorry to hear that you had a negative experience during the stay. Your comment has been taken with utmost priority and will certainly apply to improve the stay of future guests. Warm regards, Radostina Grigorova Guest Relations Urban Yard Hotel
Dear Guzalya, Thank you so much for choosing our hotel. We are sorry to hear that you had a negative experience during the stay. Your comment has been taken with utmost priority and will certainly apply to improve the stay of future guest… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewClean and up to date
No hot water, noise coming from the room above, location very rough area feel very very unsafe I would never recommend
Dear Hadi, Thank you very much for taking the time to review our property. Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded. We will look into the problem caused your concern and take it with utmost priority. We take this opportunity to invite you to visit us again, hoping to exceed your expectations and receive a new and more positive feedback. Warm regards, Radostina Grigorova Guest Relations Urban Yard Hotel
Dear Hadi, Thank you very much for taking the time to review our property. Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded. We will look into the prob… Show more
Reviewed: 27 August 2025 · Stayed in July 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewThe location was perfect to catch the Eurostar very early in the morning. The room was tastefully decorated. Perfect for a quick over-nighter. Staff were helpful when I couldn't turn off my TV.
The nearby area was very dirty and felt a bit unsafe at night. The room I had was quite small and looked onto a lightwell vertical shaft. But I wasn't staying for long so it was ok.
Dear Robyn, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit to Brussels. Warm Regards, Radostina Grigorova Guest Relations Urban Yard Hotel
Dear Robyn, Thank you very much for your comment. For us it is very important to satisfy our customers and we are always working to improve our services and to offer a comfortable stay. We will gladly welcome you again on your next visit t… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewThere was no hot water in the morning and we couldn’t take a shower.
Dear Olcay, Thank you very much for taking the time to review our property. Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded. Per your comments we have taken the appropriate measures to avoid such issues from happening again. Warm regards, Radostina Grigorova Guest Relations Urban Yard Hotel
Dear Olcay, Thank you very much for taking the time to review our property. Your input and the feedback from all our guests is vitally important to us and we always want guest expectations to be met and exceeded. Per your comments we have … Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewShower was running slow.
Dear Chijioke, Thank you for taking the time to tell us about your experience in our hotel. We always appreciate comments from our customers so we can serve you better. We will look into the problem caused your concern and take it with utmost priority. If it happens that we disappoint a guest,we will try this to be the last time. Warm regards, Petya Lozeva Guest Relations Manager Urban Yard Hotel
Dear Chijioke, Thank you for taking the time to tell us about your experience in our hotel. We always appreciate comments from our customers so we can serve you better. We will look into the problem caused your concern and take it with utm… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGorgeous style, friendly staff, elevator, coffee machine, comfortable
The area.
Dear Stephanie, Thank you very much for the amazing review! We are happy to read that you liked our rooms, facilities and had great communication with the Team. Looking forward to welcome you again. Warm regards, Petya Lozeva Guest Relations Manager Urban Yard Hotel
Dear Stephanie, Thank you very much for the amazing review! We are happy to read that you liked our rooms, facilities and had great communication with the Team. Looking forward to welcome you again. Warm regards, Petya Lozeva Guest Relatio… Show more
Reviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in June 2025
Verified review