Opiniones del Van der Valk Waterloo 4 estrellas

Dear MEncarnación, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the comfort and spaciousness of your room, as well as the variety and quality of our breakfast. It is also a pleasure to know that your dinner at our restaurant and the summer atmosphere on the terrace contributed to making your stay even more enjoyable. Your satisfaction is our greatest reward, and we truly appreciate your recommendation. We look forward to welcoming you back on your next visit to Waterloo. Mustapha A. Front Office Manager

Dear MEncarnación, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the comfort and spaciousness of your room, as well as the variety and quality of our breakfast. It is a… Mostrar más

Dear Juan, Thank you for sharing your experience following your visit to Van der Valk Hotel Waterloo. We are pleased to hear that you found our team welcoming, as delivering warm and attentive service is one of our top priorities. However, we deeply regret the inconvenience you experienced at the restaurant. A delay of 40 minutes for service and the misunderstanding regarding the children’s menu is certainly not up to our standards. We sincerely apologize for this and assure you that your comments have been shared with the team to prevent such situations in the future. We truly appreciate your feedback, as it helps us to continuously improve. We hope you will give us another opportunity to provide you with a seamless and enjoyable experience in the future. If you plan to visit us again, please do not hesitate to let us know in advance so we can ensure your expectations are met. Kind regards, Mustapha Azahaf Front Office Manager

Dear Juan, Thank you for sharing your experience following your visit to Van der Valk Hotel Waterloo. We are pleased to hear that you found our team welcoming, as delivering warm and attentive service is one of our top priorities. Howeve… Mostrar más

Estimado Anabella, Muchas gracias por tu comentario! Nos alegra saber que todo salió bien durante su estancia y que haya disfrutado de la tranquilidad de nuestro establecimiento. Esperamos tener el placer de darle la bienvenida nuevamente en el futuro. Atentamente, Mustapha Azahaf Front Office Manager

Estimado Anabella, Muchas gracias por tu comentario! Nos alegra saber que todo salió bien durante su estancia y que haya disfrutado de la tranquilidad de nuestro establecimiento. Esperamos tener el placer de darle la bienvenida nuevamente… Mostrar más

Dear Maria, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the terrace as well as the welcome from our staff, who always strive to make our guests' stay pleasant. However, we are sorry to hear that the cleanliness of the windows and the lack of air conditioning in your room did not meet your expectations. We take your comments very seriously and will ensure that these points are quickly improved. Do not hesitate to contact us directly during your next stay, we would be happy to offer you a room that better meets your expectations and to ensure that everything is perfect for you. Thank you again for your feedback, and we hope to have the pleasure of welcoming you again very soon. Kind regards, Mustapha Azahaf Front Office Manager

Dear Maria, Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed the terrace as well as the welcome from our staff, who always strive to make our guests' stay pleasant. Ho… Mostrar más