Nothing really.

Great location, excellent value for money.

Stayed in March 2025

The only thing that proably got this property lower rating is becuase of the wifi it is extremely annoying have to pay an extra 5 lev per day per room for more internet and even then It doesn’t work too well and wen you pay for the wifi you can only use it on two devices at a time but other then that everything was perfect

This property should be a 5 start 4 start at least the hotel is in a good location the beds are comfortable and clean the bathroom is nice the rooms are big there’s a modern tv there’s a sofa balcony everything you need for a snowboard holiday and if you boujee 🥱I can hardly see why they’d complain aswell especially for the price amazing and the cleaners where amazing there everyday changed bedding new towels everyday with cute folding designs sweeping mopping flooor folding cloeths making the room look proper clean everyday the staff there are also very friendly always there to help

Stayed in March 2025

Great location and great value for money.

Stayed in March 2025

Kitchenette lacked some basic utensils - missing serving / cooking spoons, sharp knives, chopping board, strainer, can opener, tea towel - so had to be selective about what was cooked. Also the hob was small so very tricky to have two pans on at once. No obvious ski equipment storage but was fine to take them up in the lift and store in the bathroom.

Great location - 10 mins or less to slopes and supermarket. Room was cleaned daily with fresh bedding, towels and toiletries provided. Room was comfortable and spacious with fridge, kettle, and small kitchenette.

Stayed in March 2025

Very old furniture, nothing seems to have been refurbished for a very very long time.

Excellent location and great view, 2 minutes from the sloapes which is perfect if you go skiing. Cleaning and changing towels every day/ We did not use any other facilities but just for skiing the location met our needs.

Stayed in February 2025

On entrance, we where told to go to another apartment so moved the car to daisy residence. They apologised, and said keys are kept there and that we are staying at the flora hotel. In short, part at the hotel flora, and go to main road and walk up to the building behind hotel. There will be a few buildings, the far side one on left is the daisy residence. Collect keys, you'll need passports for this. And head back to flora to your apartment. That was the only weird experience really. Just make sure you can park at the flora hotel, there is plenty parking there, but the residence behind can be tight especially during February.

It's really close to the gondola and chair lifts and the restaurants etc. We had basic pits and pans, cutlery, cups, glasses and plates. Despite the previous reviews, it had the necessary equipment for home cooking. There was daily cleaning around 12pm, which was nice. The lifts are quick going to ground floor. We didn't use restaurant or pool facilities. On demand for water, although it was a bit tainted in colour, the baths and showers where nice. Lots of room in the studio, and the tvs where upgraded to flat screen (despite the photos!) It was a pleasant stay, for the price! And if good snow fall, you can ski to the back entrance from the gondola side. Not all rooms have balconies, we had two rooms, and one had a balcony. The other room was bigger, however, but had the same cooking utensils etc included.

Stayed in February 2025

The only downfall was that there was no cutlery in the kitchenette. I cannot understand why you would install a stove and a small kitchen and leave only two coffee cups with two coffee spoons. Everything else was perfect 👌

Perfect location and great value for money. Spatious room with enough space for a family with a small child.

Stayed in February 2025

Demand a change of bed linen, which you are entitled to every 2 days, as they forget to change it. There is no good knife in the kitchen with which you can cut fruits or vegetables. It is better to bring your own if you need it. The internet often fails. It is not always possible to find a parking space. It would be good if the snow was cleared better on the steps to the parking lot and in the parking lot itself.

Nice place for ski vacation, friendly staff who helped with everything, clean room with kitchen facilities. The restaurant is good, as well for new year celebration.

Stayed in January 2025

Not clear orientation of the hotel. Flora is a Complex and there are 6 different buildings, near together, one of them being Daisy. Maybe an indicator at the entrance of the parking would be very helpful for the tourist. No table on the balcony. No pots and pans, plates ,knives forks etc.. the height table is low, so we eat staying on the bed, which was a not so comfortable. No AC, but the temperature in the night(summer-15August) was ok and even though mosquitos net are not present, we didn't saw any of these predators :)) The parking which is not right delimitated and because of that the cars were very crowded and it was difficult to get outside. I mention that parking spaces exist, but some people don't take into account if they block others or make very difficult the outside parking away. A clear delimitation on the asphalt would improve this inconvenient. OR the reception to have the phone number of the cars which are staying in the hotel so in case of blocking you can ask the exact person to unlock it.

Location near the gondola to Rila lakes/Musala; Good pressure of cold&hot water; Wifi which was free, even though at the reception was written that the tax per room is 5bgn; the connection was good; Clean room; enough space into the fridge;

Stayed in August 2024

Paying extra for using pools in the hotels around.

Cleanliness, room cleaning, wifi included in the price, elevator, tv, nice bathroom and kitchen, decent bed and furniture, spacious apartment.

Stayed in July 2024

clean rooms, excellent location, friendly staff, I recommend

Stayed in July 2024

Borovets facilities were really reduced in mid June. No available restaurants in evening (only few).

Location was perfect near Gondola. Room were clean and spacy. Check in was easy and check out also.

Stayed in June 2024

The kitchen area of the apartment wasn’t very well equipped.

The location of the apartment was very convenient to both the Rila slopes and the gondola. The staff were very helpful and accommodating……nothing was too much trouble. The apartment was clean and serviced every day if you wanted it to be. Reception was available 24/7.

Stayed in March 2024

Slightly dated interior.

Everything we needed

Stayed in March 2024

property is in a good location and is cleaned daily. Be aware that check in could be in a slightly different building. I had mobility issues and they were happy to come and check me in rather than me finding the other building. questions always answered through booking.com although on odd occasions this took a day or two. I’d definitely book and stay again

Stayed in February 2024

We did not like that we had to pick up our key from reception at Daisy Apartments Complex but we actually stayed at Flora Apartments Complex. There was only one key. My husband was skiing, while I was going for walk and we were going back to our room at different times. Flora Apartments' staff were not satisfied when we left our key at reception, so any of us can pick it up at any time, because we had not checked in at their reception. It looked like they were making some kind of favor for us and we felt very uncomfortable because of this situation. When we check out, we had to go to Daisy apartments again.

Location. Very spacious apartment. Enough elevators for upper floors. Two TVs.

Stayed in February 2024

Great location close to the lifts , bars and restaurants. Clean and excellent value to money

Stayed in February 2024

The bed was not the most comfortable. Mattress was thin foam that had lost its bouncynedd

Location is great for skiing . Ski hire at the apartment

Stayed in February 2024

Perfect for access to restaurants and ski lifts. Staff where friendly and provided airport shuttle for a low cost.

Stayed in January 2024

No complaints although now days you would expect Wi-Fi to be included

Quiet spacious comfortable close to the centre

Stayed in January 2024

It is an apartment with a kitchen but there are no kitchen tools, plates … could be much better if kitchen can be used

Great location, clean, pleasant staff

Stayed in January 2024

The beds was really small

Stayed in January 2024

For the room we stayed in, the reception was in another building. There are at least two reception desks, as I understand, and this is a little bit confusing.

Good location, the room was clean. Very good for a short stay.

Stayed in August 2023

Lovely and close to the slopes, the ski hire next door. Value for money. Will stay again!

Stayed in March 2023