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Reviews of Gelov Hotel 3 stars

28 Alexandrovska street, 3500 Berkovitsa, Bulgaria

#6 of 14 hotels in Berkovitsa

Guests' Choice

Review score

Based on 35 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.0

  • Location

    9.1

  • Facilities

    8.7

  • Staff

    9.3

  • Value for money

    9.2

  • Free WiFi

    6.0

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Showing 1 – 25

  • Reviewed: 29 May 2025

    10
    Exceptional
    • Family with young children
    • Studio Apartment
    • Stayed 1 night
    • Submitted via mobile

    The staff is extremly friendly and so helpfull. All of you made our holiday magnificant.

    Stayed in May 2025

  • Reviewed: 27 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Some of the furniture was old and not very comfortable. We couldn't pay by card.

    Spacious apartment very close to the city centre. Friendly staff.

    Stayed in April 2025

  • Reviewed: 12 November 2024

    9.0
    A pleasant stay in the mountains
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Hard unsupportive mattress. l am used to a memory foam one and this was a fairly hard spring one.Having said that,they are the standard here.Could just be my pampered western back.......

    Overall a lovely experience. Clean, warm, well positioned hotel with good facilities including it's own restaurant and friendly staff.

    Stayed in November 2024

  • Reviewed: 7 January 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    they write that the reception is open 24 hours but when we went there the boss wasn't there but a cleaning lady who didn't know about the reservation or how to pay

    Everything was ok

    Stayed in January 2024

  • Reviewed: 13 November 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Clean, spacious and comfy!

    Stayed in November 2023

  • Reviewed: 15 August 2023

    10
    A fantastic seven night stay!
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 7 nights

    Some idiots with very loud car exhausts and motorbikes who made a terrible racket now and then up and down the main street, and the police at the nearby police station seem to do nothing about it!

    What a wonderful hotel with gloriously spacious and extremely well equipped rooms, even for self-catering with a large fridge, microwave, kettle, cutlery, crockery & glassware supplied! We had an extremely comfortable bed and a very nice balcony with table and two chairs, and heaps of space to sit and in room and to put things. The location is marvellous, right near the centre of town which is just a short walk away. The restaurant located in the hotel courtyard serves an excellent breakfast as well as other meals, and is quite popular with the local people. It is a beautiful area with plants, vines, flowers and a water feature so it is a joy to sit there and enjoy a meal and to relax. It is a lovely little town and we thoroughly enjoyed our one week stay there. The staff are wonderful and extremely helpful. The scenery all around the area is too beautiful.

    Stayed in August 2023

  • Reviewed: 24 July 2023

    10
    Recommend
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 1 night

    Unfortunately, due to my personal reasons we could not visit the hotel. We had a chat with the owners and they did not charge us for the booking. Nice, polite people, they understood our change of plan. We hope we will visit the hotel in a near future.

    Stayed in July 2023

  • Reviewed: 25 November 2022

    10
    centrally located, very clean and roomy hotel
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 2 nights
    • Submitted via mobile

    N/A

    spacious, clean, customer service is excellent!

    Stayed in November 2022

  • Reviewed: 3 October 2022

    8.0
    Good place to stay at while in Berkovitza
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The cuisine in the restaurant is decent enough but could be improved.

    The staff was very nice and helpful. The room was very big and well equipped. There was a good option for parking and the location of the hotel is in the centre of the city. They serve good espresso.

    Stayed in October 2022

  • Reviewed: 17 July 2025

    7.0
    Spacious Room and Good Value, But Poor Service and Breakfast
    • Leisure trip
    • Family with young children
    • Studio with Balcony
    • Stayed 1 night
    • Submitted via mobile

    We arrived late in the evening, and unfortunately, no one was at the reception to assist us. Because of this, we didn’t receive the remote for the air conditioning, which made the night uncomfortable. We also had ants in the room and the toilet was not always flushing. Breakfast was also a letdown — the options were very limited and low quality, and there was no chef available to prepare even a simple omelet. The overall service experience was poor and needs improvement.

    The room was spacious, clean, and offered good value for money. For a short overnight stay, the space itself was comfortable and met basic expectations.

    Stayed in June 2025

  • Reviewed: 1 June 2025

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 1 night

    see above

    Did not stay there - no attendant on duty

    Stayed in May 2025

  • Reviewed: 22 September 2024

    4.0
    If nothing else is available
    • Leisure trip
    • Family with young children
    • Studio with Balcony
    • Stayed 1 night

    Family-run hotel. However the family was missing during our stay. It started upon the arrival. The young lady at the reception desk did not know which rooms we had reserved via booking.com. After a phone call to presumably the owner, this was resolved. Then we had to learn that the restaurant was not available that evening for hotel guests due to a party. We had chosen this hotel for the restaurant after a whole day of flying from Belgium and driving. Later we noticed that in one of the two rooms there was no water for the toilet. From bad to worse: when we wanted to take a shower in the same room we found that there was only water coming from the tap but not from the shower head. The knob was broken off and you could clearly see that this had not been done the day before by the previous guest. At the reception no one to be found to solve these problems presumably because of the party.

    Breakfast was okay.

    Stayed in August 2024

  • Reviewed: 26 February 2024

    1.0
    Accepted my booking but was closed
    • Leisure trip
    • Couple
    • Studio with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Received confirmation of booking and went to check-in (during check-in hours) but all doors were locked and I couldn’t gain access to the hotel. There was no answer to my phone call and no response to my message sent on the Booking.com app. Had to then find alternate accommodation at the last minute in a smallish town where there weren’t many other options. Don’t risk booking unless you have a back-up plan.

    Received confirmation of booking and went to check-in (during check-in hours) but all doors were locked and I couldn’t gain access to the hotel. There was no answer to my phone call and no response to my message sent on the Booking.com app. Had to then find alternate accommodation at the last minute in a smallish town where there weren’t many other options. Don’t risk booking unless you have a back-up plan.

    Stayed in February 2024

  • Reviewed: 27 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: 15 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio Apartment
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2025

  • Reviewed: 14 June 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio with Balcony
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2025

  • Reviewed: 26 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Classic Triple Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in May 2025

  • Reviewed: 17 May 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Studio Apartment
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in May 2025

  • Reviewed: 28 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2025

  • Reviewed: 28 September 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Studio Apartment
    • Stayed 1 night

    There are no comments available for this review

    Stayed in September 2024

  • Reviewed: 25 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio Apartment
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2024

  • Reviewed: 29 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2024

  • Reviewed: 2 October 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin Room with Balcony
    • Stayed 1 night

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: 24 September 2023

    10
    Exceptional
    • People with friends
    • Twin Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2023

Showing 1 – 25

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