Reviews of Gelov Hotel 3 stars
28 Alexandrovska street, 3500 Berkovitsa, Bulgaria
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Reviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 22 August 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in June 2025
Verified reviewThe room was spacious, clean, and offered good value for money. For a short overnight stay, the space itself was comfortable and met basic expectations.
We arrived late in the evening, and unfortunately, no one was at the reception to assist us. Because of this, we didn’t receive the remote for the air conditioning, which made the night uncomfortable. We also had ants in the room and the toilet was not always flushing. Breakfast was also a letdown — the options were very limited and low quality, and there was no chef available to prepare even a simple omelet. The overall service experience was poor and needs improvement.
We are extremely disappointed with the rating you gave our property. You were checked in and greeted at the reception. You were given the best possible room. The breakfast is completely normal for the price you pay. You give a price for a room, but you want all inclusive. Please make reservations at places with high prices to get everything you want. Guests like you are not welcome!
We are extremely disappointed with the rating you gave our property. You were checked in and greeted at the reception. You were given the best possible room. The breakfast is completely normal for the price you pay. You give a price for a r… Show more
Reviewed: 15 June 2025 · Stayed in June 2025
Verified reviewReviewed: 14 June 2025 · Stayed in May 2025
Verified reviewReviewed: 1 June 2025 · Stayed in May 2025
Verified reviewDid not stay there - no attendant on duty
see above
Good morning! Our policy allows the creation of certain content until 10:00 PM!
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 17 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewSpacious apartment very close to the city centre. Friendly staff.
Some of the furniture was old and not very comfortable. We couldn't pay by card.
Reviewed: 12 November 2024 · Stayed in November 2024
Verified reviewOverall a lovely experience. Clean, warm, well positioned hotel with good facilities including it's own restaurant and friendly staff.
Hard unsupportive mattress. l am used to a memory foam one and this was a fairly hard spring one.Having said that,they are the standard here.Could just be my pampered western back.......
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewReviewed: 25 September 2024 · Stayed in September 2024
Verified reviewReviewed: 22 September 2024 · Stayed in August 2024
Verified reviewBreakfast was okay.
Family-run hotel. However the family was missing during our stay. It started upon the arrival. The young lady at the reception desk did not know which rooms we had reserved via booking.com. After a phone call to presumably the owner, this was resolved. Then we had to learn that the restaurant was not available that evening for hotel guests due to a party. We had chosen this hotel for the restaurant after a whole day of flying from Belgium and driving. Later we noticed that in one of the two rooms there was no water for the toilet. From bad to worse: when we wanted to take a shower in the same room we found that there was only water coming from the tap but not from the shower head. The knob was broken off and you could clearly see that this had not been done the day before by the previous guest. At the reception no one to be found to solve these problems presumably because of the party.
Reviewed: 29 July 2024 · Stayed in July 2024
Verified reviewReviewed: 17 June 2024 · Stayed in June 2024
Verified reviewExtremely friendly stuff, very good breakfast in the garden, spacious and very clean rooms. Recommended
Reviewed: 13 June 2024 · Stayed in May 2024
Verified reviewReviewed: 26 February 2024 · Stayed in February 2024
Verified reviewReceived confirmation of booking and went to check-in (during check-in hours) but all doors were locked and I couldn’t gain access to the hotel. There was no answer to my phone call and no response to my message sent on the Booking.com app. Had to then find alternate accommodation at the last minute in a smallish town where there weren’t many other options. Don’t risk booking unless you have a back-up plan.
Received confirmation of booking and went to check-in (during check-in hours) but all doors were locked and I couldn’t gain access to the hotel. There was no answer to my phone call and no response to my message sent on the Booking.com app. Had to then find alternate accommodation at the last minute in a smallish town where there weren’t many other options. Don’t risk booking unless you have a back-up plan.
Reviewed: 7 January 2024 · Stayed in January 2024
Verified reviewEverything was ok
they write that the reception is open 24 hours but when we went there the boss wasn't there but a cleaning lady who didn't know about the reservation or how to pay
Reviewed: 13 November 2023 · Stayed in November 2023
Verified reviewClean, spacious and comfy!
Reviewed: 2 October 2023 · Stayed in October 2023
Verified reviewReviewed: 2 October 2023 · Stayed in September 2023
Verified reviewReviewed: 24 September 2023 · Stayed in September 2023
Verified reviewReviewed: 6 September 2023 · Stayed in September 2023
Verified review