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Reviews of Sunny duplex with spectacular view in Terra Complex

k.k. Pirin, ulitsa „Kulinoto“ 5, 2760 Razlog, 2760 Razlog, Bulgaria

#32 of 91 hotels in Razlog

Guests' Choice

Review Score

Based on 28 hotel reviews

8.9

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.9

  • Location

    8.8

  • Facilities

    8.8

  • Staff

    8.7

  • Value for money

    9.4

  • Free Wifi

    10.0

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Showing 1 - 25

  • Reviewed: July 3, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The building needs a bit of updating but is still acceptable.

    The title of this apartment is no exaggeration. The mountain views are magnificent! Access to the hotel's pools and jacuzzi is very convenient.

    Stayed in June 2025

  • Reviewed: February 20, 2025

    8.0
    Very Good
    • Business trip
    • Family with young children
    • Duplex Apartment
    • Stayed 4 nights

    The heaters generally worked well, and the apartment, especially the upper floor, could be heated effectively. However, we were unable to heat the bathroom since the radiator there was not working, and it was not safe to bring a heater inside during a shower. The internet connection was poor—Wi-Fi would work for 1-2 minutes and then stop for about 20 minutes, or the network would disappear entirely. The hotel staff was not helpful, simply stating that they also did not have internet. On the first day, we requested an extra roll of toilet paper since only one was provided. Unfortunately, the staff's approach was not very accommodating—I had to request it three days in a row, and only after my fourth request, after skiing on the third day, did we finally receive it. The gym is neglected. The negative impressions are more a result of the hotel staff rather than the apartment itself. Except for the young man working at the reception during the last two days of our stay and one of the waiters, the rest of the staff left a very negative impression.

    The apartment is nice and comfortable, featuring a lovely balcony with a great view. The spa center is satisfactory, providing a decent option for relaxation after a day of skiing. Additionally, the shuttle bus service is well-organized and convenient.

    Stayed in February 2025

  • Reviewed: May 8, 2024

    9.0
    Wonderful
    • Family with young children
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    The view is amazing.

    Stayed in May 2024

  • Reviewed: November 14, 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    E erything was great.Great conditions,view on mountains.Big flat TV,well equip kitchen.

    Stayed in November 2022

  • Reviewed: August 4, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Small things can make a pleasant difference- mosquito nets and new bed sheets is a must.Also I don't believe there is a good communication between the owner and hotel staff-we've agreed with the owner an earlier check in,but as per the hotel staff this wasn't communicated/agreed with them and we had to wait.

    Great location,very quiet and peaceful place .The view from the studio is amazing. Generally the amenities are as described and the stay is pleasant.

    Stayed in August 2024

  • Reviewed: January 21, 2024

    6.0
    Ok
    • Leisure trip
    • Couple
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The kitchen, particularly the area around the hot plate, was not clean. Additionally, it seems like the bathroom requires a more thorough cleaning. There was a slight leak from the water heater, and the sink appeared to be clogged when used for over a minute. The covers in the bedroom were too short, and the curtains in the bedroom were immovable. We felt not so comfortable there. We also found a hairball, which may have been left by the previous guests.

    The kitchen was well-staffed with everything you would need. The view was just awesome. The area on the second floor with the couch and the TV was very comfortable and you can also enjoy the view from there. The apartment was big enough.

    Stayed in January 2024

  • Reviewed: July 26, 2023

    4.0
    Did not meet our expectations
    • With a pet
    • Leisure trip
    • Couple
    • Duplex Apartment
    • Stayed 7 nights

    The main source of frustration was miscommunication between the owner and the reception. The check-in wasn't smooth. A receptionist couldn't find my reservation. We contacted the host and he helped figure it out, but the room wasn't ready (10 min before check-in at 15h). The room was cleaned in ~40 min which wouldn't be a problem if we didn't travel in +35 and had to wait. The cleaning was 2/5. There was a dirty towel left in the bathroom from the previous guests. Btw, the bathroom doesn't have ANY hangers for towels. The floor was cleaned with crumbs pushed to the corners. Bathroom floor had hairs on it. Dust in some places, dirty microwave, no soap left (we asked for it later). There was a whole saga with the towels. We couldn't find any large bath towels, so I asked the host if the reception could help us, he said - of course. One reception guy didn't understand our problem and again brought us small towels. On the next day I asked another receptionist to provide bath towels to which he said he is not sure whether he can, cuz we're staying in a separate apartment. I told him that the owner said it's possible, his reply was - the owner could've said anything. There is clearly a lack of understanding with the complex. Overall, the apartment looks better on the pictures than in reality. It's "tired", in dire need of deep cleaning and minor repairs. The mattress was sagging on one side --> back pain. An AC would be lovely, or at least mosquito nets. To sleep well in hot weather, you need to open the windows but then all bugs are entering. On our first night, there was a wedding at a nearby restaurant with very loud music until 5 a.m.! It wasn't the owner's fault but with all other issues, I considered leaving. On the check-out day, we had another present - the cleaning ladies entered the apartment at 8:50 a.m. without even knocking! We were half-dressed and having coffee.

    Good things about the apartment - its size, view and swimming facilities.

    Stayed in July 2023

  • Reviewed: March 11, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: April 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: March 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: February 6, 2024

    10
    Exceptional
    • With a pet
    • Leisure trip
    • Solo traveler
    • Duplex Apartment
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: December 12, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in December 2023

  • Reviewed: November 7, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: October 23, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Duplex Apartment
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in October 2023

  • Reviewed: July 16, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: July 10, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: May 25, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: May 9, 2023

    9.0
    Wonderful
    • Family with young children
    • Duplex Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

  • Reviewed: April 21, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: April 8, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 21 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: April 2, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in April 2023

  • Reviewed: March 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: February 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in February 2023

  • Reviewed: January 14, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Duplex Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in January 2023

Showing 1 - 25

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