Reviews of The Five Elements Hotel and SPA 4 stars
36 ulitsa "Germaneya" 36 ulitsa "Germaneya", 2650 Sapareva Banya, Bulgaria

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Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewThe pools as well as the spa facilities are amazing. We loved the wet sauna, the dry sauna, the finish sauna. It was so much fun that I could stay there for at least one more week!!!! The food was really good especially the deserts. I felt like Alice in Wonderland!!!!
Nothing that I can think of
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewExcellent facilities, the pools and SPA are wonderfull
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewIf you are a sweets lover - this is the place for you :-)
The massages are very expensive. The food can be improved; there were very few hot dish selections, and almost no hot selections for vegetarians.
Reviewed: 26 June 2025 · Stayed in May 2025
Verified reviewReviewed: 14 June 2025 · Stayed in June 2025
Verified reviewNice, comfortable, good food
Reviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 3 June 2025 · Stayed in June 2025
Verified reviewThe room was very spacious and clean, the beds were comfortable and we had a great view from our balcony! The spa was fully equipped and we had everything we needed. The food was diverse and delicious!
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Reviewed: 18 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewReviewed: 28 April 2025 · Stayed in March 2025
Verified reviewReviewed: 22 April 2025 · Stayed in March 2025
Verified reviewthe cleanliness and the interior were on point
Reviewed: 2 April 2025 · Stayed in March 2025
Verified reviewThe room was very spacious and had a balcony with a great view. The spa centre was excellent with a large number of steam rooms, saunas, etc. There was a great variety of warm and hot pools, although the indoor pool area was a bit smaller than expected and quite crowded at all times of the day (weekend). The food in the restaurant was great, especially the deserts.
The indoor pool area was quite small and crowded, although there was a good variety of different temperature and size pools both inside and outside. The restaurant was quite crowded at all times and we had to wait for a free table during dinner time both of the evenings we were there. The restaurant staff took quite a long time to clear up the tables. The hotel room was very large and comfortable but there were tiny pieces of broken glass on the floor when we entered the first day.
Reviewed: 30 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 March 2025 · Stayed in March 2025
Verified reviewReviewed: 16 March 2025 · Stayed in March 2025
Verified reviewThe SPA zone is amazing! The pools are clean and the water has very comfortable temperature. The food was nice as well.
The balcony was not clean although the the furniture was very comfortable
Reviewed: 10 March 2025 · Stayed in March 2025
Verified reviewReviewed: 4 March 2025 · Stayed in March 2025
Verified reviewReviewed: 3 March 2025 · Stayed in December 2024
Verified review