None

Gress as t staff. Clean and comfortable.

Stayed in July 2025

Nice open garden, felt like a sanctuary in the middle of busy Bujumbura. Room had an air con, great breakfast and stable wifi.

Stayed in April 2025

Everything was great!

Modern, small hotel with well designed rooms. Staff was incredibly helpful and friendly to accommodate our needs. Even helped to arrange a money changer.

Stayed in March 2025

Internet speed to be improved: one connection is divided for all rooms. Maybe a small fridge would add a bit.

Very clean and good breakfast. It is a small hotel and rather quiet in the centre of Bujumbura. Clean toilet and nice towels. Flexible check in/out.

Stayed in July 2024

Good location

Stayed in February 2024

The only thing I can come up with is the power comes and goes.

The best shower on our Africa trip. Lots of hot water and good pressure. Everything just works (which is rare in these parts of Africa). Some English is spoken, even by the staff. Friendly manager/owner.

Stayed in February 2024

The room was excellent Food excellent Staff excellent Host informative and friendly

Stayed in January 2024

Location is a little hard to find and explain to your taxi but is convenient as it is in the city.

Staff, cleanliness, atmosphere.

Stayed in January 2024

Not really in the center of the city so a bit long walk to the main places, but still okay

Nice room with very high ceiling. Breakfast was okay

Stayed in December 2023

Have a stay there... Liked · Excellent place for a tour of Kigali. Located in the business center, there is everything within a mile radius. The view of the city is splendid and the suites are well spaced. Staff very welcoming and professional, room service impeccable. Highly appreciate to all staff mainly phionah,cesard and valens are incomparable. Anyway, I would stay there again... Disliked · Everything was spot on, better than I expected. 2000 Hotel is definitely a place to stay.

Stayed in December 2023

The customer service and facilities are top notch

Stayed in December 2023

Nothing to dislike.

A really enjoyable stay. It’s only a small place, but that made it very homely. The rooms are a good size, clean and comfortable. The food in the restaurant was excellent. I had a great fish dish for dinner. The host , Val, is most welcoming and I had a great evening siting at the bar, although I wish my French was better. It’s located reasonably centrally, about 15min walk to the centre.

Stayed in November 2023

The mosquito net is a bit too small for the bed. If you want to sleep two people in the bed with the net, the net really hangs in your face.

Great location. Beautiful place and very nice interior. Staff is very friendly and accomodating. The place is extremely well maintained and clean.

Stayed in November 2023

Cash payment only

Nice breakfast

Stayed in October 2023

None

Calm

Stayed in October 2023

No complaints! Loved the place.

A calm, green, beautiful boutique hotel in Bujumbura. It has six rooms set facing a small internal garden, and they are all thoughtfully designed and comfortable. Breakfast was solid, and the location was good. I would definitely stay here again!

Stayed in September 2023

Clean and comfortable

Stayed in September 2023

Nothing whatsoever but, following on from the above, I would have been quite happy to not have my room cleaned and sheets replaced after one night so maybe put one of those standard hotel notices in rooms where guests state same.

This is an excellent accommodation. Great staff including owner/manager, nice breakfast, good location and great value. Good communications beforehand too. Lovely touches like free juice at the bar. Free water and replenished daily. Room was cleaned and sheets replaced after first day - unexpected and a rarity.

Stayed in August 2023

none

staff is great : very helpful. room is crean.

Stayed in July 2023

We were impressed with excellent hospitality offered by the staff. The room was very clean and comfortable, and we loved a calm and peaceful atmosphere of its garden too.

Stayed in July 2023

n/a

Great place!!! Perfect location in the city center! Nice room and very quiet! Good breakfast! Val, the owner, is a very nice guy!! Thank you!

Stayed in May 2023

I stayed for a second time in that great hotel-surprise in Bujumbura and I'd like to nominate now the excellent staff: Tierry, Venuste, Vital, Une and of course Valery, the manager, for their professionalism and kindness. Thank you all !!

Stayed in June 2023

It was the best hotel I booked in my 20 days trip in beautiful Burundi and Rwanda! Its functional simplicity and positive vibes, nicely minimal with a wonderful internal garden and restaurant, lovable staff with a Burundian huge heart, superb cuisine (oh that chicken!) and of course with Valery, the owner: A new Burundian-Belgian Friend of mine, sociable, helpful with knowledge for the Country and good English. I felt really at home! Thank you so much for the experience, Val, I hope to come again in your little oasis! A comment also for Burundi: I loved it, it's a safe Country everywhere, the drummers are FANTASTIC don't miss them!, places, forests, parks are unique and safe, food is ok and clean, people are hospitable, sweet and polite but please ...don't walk alone at night. Take one of all these cheap safe taxis, always ! :)

Stayed in June 2023

Nothing at all, the place was amazing.

The Urban Lodge is one of the best place I stayed in (and I travel a lot)! The staff and the owner are absolutely lovely and extremely helpful. I had a minor issue in my room and they fixed it right away. The rooms are simple but elegant. The bed is comfortable, the AC is really helping with the heat of Bujumbura, the shower is working well with hot water and good water pressure. You have a mosquito net in the room, but also on the door (so you're double protected and you can leave the door open at night if you don't like the AC). The breakfast is simple, but tasty and everything is very fresh. The rooms are spotless. You are within walking distance from many good restaurants, but you can also easily find a taxi in the street nearby. I have even recommended this place to colleagues coming to Bujumbura and they also loved it.

Stayed in May 2023