Reviews of KARLS guesthouse
10, rue 12.188 Quartier Haie Vive, Cotonou, Benin
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Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 March 2025 · Stayed in March 2025
Verified reviewExcellent location, friendly and helpful staff, safe and clean accommodation.
Reviewed: 8 March 2025 · Stayed in February 2025
Verified reviewVery good location, close to restaurants, shops, banks. Clean and comfortable room, nice balcony. Safe area. Rooftop terrace. You can pay by bank card.
More difficult to communicate with the staff if you don't speak French. They didn't change the bed linen and towels in 4 days. There was no soap in the bathroom. The bathroom was very wet after using the shower. Air conditioning and breakfast for an additional fee. The breakfast area is at the reception.
Reviewed: 21 November 2024 · Stayed in November 2024
Verified reviewI stayed here three weeks prior, at the beginning of my Benin trip. I had such a wonderful experience that I made sure to return when it was time for me to get my return flight home from Cotonou. As previously, the staff was excellent. The room was clean and spacious and the air conditioning, which you pay extra for, helped me sleep well. I had a flight leaving at 1 in the morning. Benoit knew that no one reserved the room for that night so he let me know that if i wanted, i could stay a few extra hours so I could rest prior to my very, very long flight home. This was above and beyond for me. The extra rest time made such a difference and I am so grateful that Benoit extended this generous offer to me.
As with my previous experience here, there was construction next door, pretty much an arm's length away from the windows. I personally had no major issue with it. I do not blame the property as this is out of their control but adding this information just to provide a full picture of what to expect with Karl's Guesthouse. Hopefully, construction will be completed soon.
Reviewed: 18 October 2024 · Stayed in October 2024
Verified reviewGreat location in walking distance of the airport
A bit strange making eye contact with the builders across the road whilst you’re showering.
We hope that these works will soon finish. But it's beyond our control.
Reviewed: 6 September 2024 · Stayed in July 2024
Verified reviewReviewed: 18 August 2024 · Stayed in July 2024
Verified reviewReviewed: 18 July 2024 · Stayed in July 2024
Verified reviewReviewed: 18 June 2024 · Stayed in May 2024
Verified reviewReviewed: 27 May 2024 · Stayed in March 2024
Verified reviewReviewed: 23 May 2024 · Stayed in May 2024
Verified reviewReviewed: 23 May 2024 · Stayed in May 2024
Verified reviewGreat location and great staff!
Reviewed: 2 April 2024 · Stayed in March 2024
Verified reviewVery nice and helpful Owner from Germany Great value. Friendly staff.
Thank you Peter. We hope to see you again soon. Karl and his Team.
Reviewed: 30 March 2024 · Stayed in March 2024
Verified reviewI had made a comment during my previous stay, and it had been taken care of when I returned a week later. Benoit was very helpful. He had started to learn English using DuoLingo.
Nothing really.
Reviewed: 18 March 2024 · Stayed in March 2024
Verified reviewWe were not offered breakfast. I thought it was not in the package. Benoit was a lovely host, even though he spoke no English and my French was a collection of words!! The place was clean and quiet and close to the airport.
I missed a waste paper basket in the room. The bedside lamp was not sufficient for reading.
Sorry for the missing waste paper baskets. The cleaners hadn't put them back in place after cleaning the room. Thanks for the hint concerning the reading lights. We'll improve that. Breakfast is available but it is not included in the room rate.
Sorry for the missing waste paper baskets. The cleaners hadn't put them back in place after cleaning the room. Thanks for the hint concerning the reading lights. We'll improve that. Breakfast is available but it is not included in the room … Show more
Reviewed: 1 March 2024 · Stayed in March 2024
Verified reviewThere is no provision for breakfast
Air-conditioner in the room was not working
Just to put things right : Breakfast is not included in the room rate but can be ordered for 3 500 f per person. Air conditioning was working very well but you weren't ready to pay for it.
Reviewed: 3 February 2024 · Stayed in December 2023
Verified reviewReviewed: 2 February 2024 · Stayed in January 2024
Verified reviewKarls is in a great location near a bunch of embassies. Good restaurants are nearby, grocery stores, ATMs, and plenty of moto-taxis. Friendly and helpful staff!
Reviewed: 1 February 2024 · Stayed in January 2024
Verified reviewReviewed: 25 January 2024 · Stayed in December 2023
Verified reviewReviewed: 19 January 2024 · Stayed in January 2024
Verified reviewShower was good, rooms were clean, wifi worked
Upon checkout, they advised we had to pay in CFA, even though my booking confirmation said Euro or card. There was no card payment facilities. When they agreed to let us pay Euro, they tried to charge us 6x the price until I asked them to bring up the booking confirmation. Finally got the right price, paid, then 15 mins later when waiting for a taxi they suddenly said we need to also pay 30€ for aircon. This was not advised at check in or written in the booking confirmation email.
This review and the 5 points were only published AFTER we had complained with booking.com for the client not having paid the supplement for air conditioning. It is obviously a reaction to our complaint, but giving completely wrong information on what had happened. Since booking.com refuses to delete the review, we have to put some things right: First, we never charged 6 times the price in Euro, this is completely ridiculous. We ask for a surcharge of 1 or 2 % for payments in Euro when the client pays in small bank notes - which she did - since the forex offices take a higher commission in such cases. Second, booking.com never says in its confirmations that air conditioning is a supplement nor that air conditioning is included. But it is clearly said on our property's site that air conditioning is a supplement. Moreover, there is an information board on the reception desk especially addressing booking.com and Airbnb clients and giving this same information. Finally, we recall it to our clients when we hand out the remote controls of the air condition. Of course, if somebody, intentionnally or not, ignores all this information he or she may talk of "unexpected" costs.
This review and the 5 points were only published AFTER we had complained with booking.com for the client not having paid the supplement for air conditioning. It is obviously a reaction to our complaint, but giving completely wrong informati… Show more
Reviewed: 13 January 2024 · Stayed in January 2024
Verified reviewReviewed: 29 December 2023 · Stayed in December 2023
Verified reviewVery friendly staff. Good location.
Thank you, Magnus, for the 9 points you gave us and the 10 points you gave for the staff. In fact, Benoît, Francine, Nathalie and Rick are our greatest asset, even more than the rooms and the location. Which, however, which are great as well!
Thank you, Magnus, for the 9 points you gave us and the 10 points you gave for the staff. In fact, Benoît, Francine, Nathalie and Rick are our greatest asset, even more than the rooms and the location. Which, however, which are great as wel… Show more
Reviewed: 28 October 2023 · Stayed in October 2023
Verified review