My key stopped working several times during my short stay forcing me to go up to my room, back down to reception and back up before I could relax.

The staff at the hotel are all very helpful and accommodating. I had trouble with my key staying active multiple times and that was annoying but the staff helped me quickly and were very apologetic. Well located.

Stayed in August 2025

Super friendly staff! Great pool

Stayed in August 2025

Oddly, we had noise in both our rooms. The first stay (room 202) we could hear the upstairs neighbor walking around at night. The second room (311) I swear we were hearing construction sounds from 4am - 7am on a Saturday morning. There was street noise in the 311 room that was loud (honking) during the day, but fine for us at night.

Hotel Cortez excelled at almost everything and was the nicest place we stayed on our 3 week trip to Peru and Bolivia. Reliable hot showers, hot water in the sink, functioning plumbing, clean, with great WIFI, a mini fridge, and air conditioning. We ate the best hotel breakfast of our trip with many options. We also ate in the hotel restaurant for 3 dinners over our two separate stays at the hotel. The staff was excellent. We were unable to book a trip to the local sand dunes with multiple tour companies. Within 15 minutes of talking to the hotel staff, we had a private tour booked the next day - with water, snacks and sandboards, for less than half the tour price.

Stayed in August 2025

I had a room facing the street. It was noisy.

The garden, pool and lots of lounging space. The room was large with a good working and lounging area.

Stayed in July 2025

Fruit served at breakfast a little past its sell by date , A few more healthier options would be welcome , and better coffee . Overall good especially if you like sweet things and pastries .

Fantastic Staff

Stayed in February 2025

Recently fully refurbished, the high standards and professionalism of the staff were only matched by their friendliness and helpfulness. Superb location, restaurants nearby. We stayed 14 nights, a fantastic 5 star experience in the middle of Santa Cruz.

Stayed in March 2025

Excelent breakfast service.

Stayed in November 2024

Everything was super!

Everthing was excellent, the facilities and the food. And the staff was super, friendly and helpfull.

Stayed in November 2024

If your room looks to the main road, could be a bit noisy.

Great hotel in the heart of SC, super clean, great facilities and staff. Breakfast is pretty good with basic options, great coffee. Beds and pillows are super comfortable. Definitely 5 star hotel. Interior design is interesting and sswimming pool area is very relaxing. Staff super attentive. Highly recommend to stay in SC.

Stayed in October 2024

Everything was just beautiful

Stayed in October 2024

Everything was great. We have no complaints.

The staff is very friendly and helpful. Everything is very clean. Excellent breakfast. Nice jacuzzi and great professional massages. Easy to get Uber rides.

Stayed in September 2024

Clean

Stayed in April 2024

Breakfast is poor and almost the same every day. Our room was quite outdated. Not the level of the 5 stars hotel.

Great pool and the hotel's garden where we also had breakfast. The hotel is 15 min from the city center by walking. The staff is helpful, but only one person speaks English. Very uncommon for the 5 stars hotel.

Stayed in March 2024

No hot shower

All new

Stayed in February 2024

The room is clean, but already a little worn out, and not cozy.

Good pool, gym and spa. The restaurant near the pool is not bad, prices and quality are good. Breakfast is not very variegated, but quite good.

Stayed in February 2024

Nothing

It is a corporate style hotel in a good location with good facilities, including a swimming pool. In walking distance of the main square.

Stayed in September 2022

Lot's of uncomfortable noise coming from outside. I was charged twice and I had to pay another 13% to the additional price with i had paid for the night before, big L for me I wouldn't ever stay there again

It's clean, room had good space

Stayed in June 2025

Does not apply

The staff went above and beyond to make our stay remarkable. If you need to use a driver I hope you meet the hotel’s driver Freddy, he’ll take care of you. this was my third time staying here, and they did not disappoint!

Stayed in November 2022

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Stayed in June 2025

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Stayed in June 2025

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Stayed in June 2025

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Stayed in February 2025

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Stayed in January 2025

There are no comments available for this review

Stayed in November 2024