Reviews of Grand Mercure Sao Paulo Vila Olimpia 5 stars
Rua das Olimpiadas, 205, Itaim Bibi District, Sao Paulo, CEP 04551000, Brazil
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Reviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewComfortable, room was simple, but had everything I needed. Service is good, and the bar had good food. Good breakfast as well. Very well located, near the airport.
Air conditioning was a bit off in my room. I had to turn it off so the room wasn’t too cold (15C). And the towels were very stiff, maybe they should considering renewing them more often.
Hello, Jonatas! Thank you so much for your feedback! We’re happy to hear that you had a comfortable stay and enjoyed the service, breakfast, and our bar’s food. It’s also great to know our location near the airport was convenient for you. We’re sorry to hear about the issue with the air conditioning and the towels. Your comments are very helpful and have already been shared with our maintenance and housekeeping teams so we can look into these points and improve. Thank you again for staying with us. We hope to welcome you back soon! Erick Franco Customer Experience Manager
Hello, Jonatas! Thank you so much for your feedback! We’re happy to hear that you had a comfortable stay and enjoyed the service, breakfast, and our bar’s food. It’s also great to know our location near the airport was convenient for you.… Show more
Reviewed: 18 April 2025 · Stayed in February 2025
Verified reviewReviewed: 18 April 2025 · Stayed in March 2025
Verified reviewReviewed: 18 April 2025 · Stayed in March 2025
Verified reviewReviewed: 14 February 2025 · Stayed in February 2025
Verified reviewReviewed: 8 February 2025 · Stayed in January 2025
Verified reviewReviewed: 25 October 2024 · Stayed in October 2024
Verified reviewReviewed: 24 October 2024 · Stayed in October 2024
Verified reviewReviewed: 13 October 2024 · Stayed in September 2024
Verified reviewReviewed: 12 October 2024 · Stayed in October 2024
Verified reviewFantastic breakfast Good équipement Good location Nice bed!
Security monitoring could be improved It seems all persons could easily enter into the hotel
Hello, Hanyu! Thank you so much for sharing your experience with us! We are delighted to hear that you enjoyed our breakfast, location, and the comfort of our beds. These are aspects we strive to excel at to ensure our guests have a pleasant stay. Regarding your concern about security, we greatly appreciate your feedback. Please rest assured that we follow strict security protocols to ensure the safety of all our guests and staff. Our team is always vigilant, and we are continuously reviewing and improving our procedures to maintain a secure environment. We look forward to welcoming you again soon! Erick Franco Customer Experience Manager
Hello, Hanyu! Thank you so much for sharing your experience with us! We are delighted to hear that you enjoyed our breakfast, location, and the comfort of our beds. These are aspects we strive to excel at to ensure our guests have a pleasa… Show more
Reviewed: 9 September 2024 · Stayed in September 2024
Verified reviewReviewed: 9 September 2024 · Stayed in September 2024
Verified reviewThe property is very clean, organised, elegant and the staff were very helpful, always ready to help you with whatever you needed. The food is amazing as well, especially the breakfast!
Hello, Barreto! Thank you so much for your kind feedback! We’re thrilled to hear that you enjoyed the cleanliness, organization, and elegance of our property. It’s wonderful to know that our staff was helpful and attentive to your needs. We’re also delighted that you found our food amazing, especially the breakfast. Your words mean a lot to us and serve as great motivation to continue providing excellent service. We look forward to the opportunity to welcome you back soon! Erick Franco Customer Experience Manager
Hello, Barreto! Thank you so much for your kind feedback! We’re thrilled to hear that you enjoyed the cleanliness, organization, and elegance of our property. It’s wonderful to know that our staff was helpful and attentive to your need… Show more
Reviewed: 28 August 2024 · Stayed in August 2024
Verified reviewVery well located and the staff always helpful and welcoming. The breakfast is excellent and the staff from the restaurant wants always to make sure you try the best from their cousine and proactively offer different options. They have bikes for sharing and a very good gym. In a very cold night we had to call to ask for an extra blanket and they promptly send to us (because they don’t keep one in the room) and an electric warmer.
Definetly a hotel like this could have better towels (small and thin towels were a negative surprise) and pillows (also very thin and uncomfortable) specially in an executive room. Just two towels in a room with two people and no extra blankets. VERY noisy all night, you can hear everything from other rooms and hallway. Also early in the morning the staff moving around (the location in front of the housekeeping room).
Hello, Maria Rita! Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you enjoyed our central location, excellent breakfast, and the helpfulness of our staff. It’s wonderful to know that our team was able to assist you promptly with the extra blanket and electric warmer during the cold night. However, we are genuinely sorry to hear about the issues you experienced with the towels, pillows, and noise. Your comfort is very important to us, and it’s clear we fell short in these areas. We appreciate your comments regarding the towels and pillows in the executive room, and we will certainly address these concerns to ensure a higher standard of comfort for future guests. Additionally, we will look into ways to better manage noise levels and minimize disturbances from the housekeeping area. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a stay that meets your expectations. Best regards, Erick Franco Customer Experience Manager
Hello, Maria Rita! Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you enjoyed our central location, excellent breakfast, and the helpfulness of our staff. It’s wonderful to know that our team was … Show more
Reviewed: 27 August 2024 · Stayed in August 2024
Verified reviewReviewed: 24 August 2024 · Stayed in August 2024
Verified reviewGreat lobby, spa, bedroom
Nothing really
Reviewed: 30 July 2024 · Stayed in July 2024
Verified reviewGood location for a business trip, good breakfast
I was given a room that was very noisy (1st floor, right in front of an opening to the ground floor). I asked to change room and they charged me to do so since they didn’t have another room in the same category available. Given the situation, I believe a free upgrade would have been appropriate. The front desk staff didn’t handle the situation well and was not at all solution oriented.
Hello, Christoph! I’m truly sorry to hear about your experience with the noise in your room and the handling of your request by our front desk staff. We understand how disruptive this must have been and regret that we did not meet your expectations. Regarding the room change, we are reviewing our procedures to ensure that our team provides more effective and satisfactory solutions in the future. We would greatly appreciate the opportunity to make this right and to offer you a much better experience. Please contact us directly so we can ensure your next stay with us exceeds your expectations! Thank you for your feedback and understanding. Erick Franco Gerente de Qualidade
Hello, Christoph! I’m truly sorry to hear about your experience with the noise in your room and the handling of your request by our front desk staff. We understand how disruptive this must have been and regret that we did not meet your exp… Show more
Reviewed: 5 July 2024 · Stayed in July 2024
Verified reviewPoor check-out services, limited options at breakfast.
Dear Recep, I'm sorry to know you did not fully enjoy your experience with us. If there's anything we can do to guarantee your satisfaction, please let us know. It will be a honor to have you back. We'll make sure that everything is to your liking. Erick Franco Customer Experience Manager
Dear Recep, I'm sorry to know you did not fully enjoy your experience with us. If there's anything we can do to guarantee your satisfaction, please let us know. It will be a honor to have you back. We'll make sure that everyt… Show more
Reviewed: 23 May 2024 · Stayed in May 2024
Verified reviewThe room was in bad shape, needs maintenance or refitting
Hello, Andreas! It saddens me very much to learn that your last stay was not up to our usual standards. Please let me inform you that we are currently working on renovations to ensure that everything is reflecting the type of experience that we wish our guests to live. We hope you can come back soon so we can make sure that you have a superior stay. It will always be a pleasure to receive you. Erick Franco Gerente de Qualidade
Hello, Andreas! It saddens me very much to learn that your last stay was not up to our usual standards. Please let me inform you that we are currently working on renovations to ensure that everything is reflecting the type of experience … Show more
Reviewed: 22 May 2024 · Stayed in May 2024
Verified reviewThe hotel is beautiful and the common areas are very comfortable.
I often stay at this hotel and am normally very happy with the rooms. However, this time the room was below standard. It urgently needs an upgrade.
Dear Vera, Thank you for the review. We are honored to have you stay with us often. We appreciate your loyalty very much. It saddens me very much to learn that your last stay was not up to our usual standards. Please let me inform you that we are currently working on renovations to ensure that everything is reflecting the type of experience that we wish our guests to live. We are waiting for your return. It's always a pleasure to receive you. Erick Franco Gerente de Qualidade
Dear Vera, Thank you for the review. We are honored to have you stay with us often. We appreciate your loyalty very much. It saddens me very much to learn that your last stay was not up to our usual standards. Please let me inform you … Show more
Reviewed: 29 February 2024 · Stayed in February 2024
Verified reviewReviewed: 26 February 2024 · Stayed in February 2024
Verified reviewExcellent Breakfast - Neide prepared an delicious american pancake. Reception Staff: Sarah and Fernanda were very sympathetic and helpful.
Reviewed: 15 February 2024 · Stayed in February 2024
Verified reviewReviewed: 12 February 2024 · Stayed in February 2024
Verified review