Reviews of Regency Copacabana Hotel 3 stars
Rua Santa Clara, 141, Copacabana, Rio de Janeiro, CEP 22041011, Brazil
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewOnly the location, nothing else
The furniture is old and very deteriorated, the bathrooms in the 3 rooms are small and the water leaks out of the shower. The bathroom floods. The breakfast, with little variety, I didn't like. Additionally, days before arriving, the hotel informed me of parking rate. When we arrived, they increased it in less than a week. The staff is rude, especially those who park the cars. I wouldn't stay there again. It was a very unsatisfactory experience.
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewLocation was good, 24 hour reception. Breakfast included was a nice touch
Cleanliness of the bathrooms and room, very run down and not well maintained. Key cards kept failing. Elevators were very slow and small so often took 10+ minutes to get to your room from the lobby
Hello Samantha, Thank you for highlighting positive aspects such as our location, 24-hour reception, and breakfast. We regret the inconveniences mentioned and have already forwarded your comments to the responsible departments. We look forward to welcoming you again for an even better experience. Sincerely, Team Regency Copacabana Hotel
Hello Samantha, Thank you for highlighting positive aspects such as our location, 24-hour reception, and breakfast. We regret the inconveniences mentioned and have already forwarded your comments to the responsible departments. We look for… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe hotel is close to the beach, restaurants and metro station. Good price and the people very friendly.
Nothing
Hello Diana, Thank you so much for sharing your experience with us. It is very gratifying to know that you appreciated our location, our service and the cost-benefit. Our team is dedicated to making every stay enjoyable, and your recognition is very important to us. We hope to welcome you again soon for more special moments in Rio de Janeiro! Sincerely, Team Regency Copacabana Hotel
Hello Diana, Thank you so much for sharing your experience with us. It is very gratifying to know that you appreciated our location, our service and the cost-benefit. Our team is dedicated to making every stay enjoyable, and your recognitio… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewThe front desk person was super helpful when we arrived
Hello Robert, Thank you very much for your review and for highlighting the helpfulness of our receptionist at the time of your arrival. We were very happy to know that you could feel welcome in our hotel. It will be a pleasure to welcome you back soon. Team Regency Copacabana Hotel
Hello Robert, Thank you very much for your review and for highlighting the helpfulness of our receptionist at the time of your arrival. We were very happy to know that you could feel welcome in our hotel. It will be a pleasure to welcome y… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewStaff was friendly and helpful. The breakfast was very good.
The room was small and with lack of natural light, also the tv didn’t have good channels.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewBreakfast was good. Location is very good. Water cloggs in toilet.
Location
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewThe value the location (which is most important) The breakfast was average as most hotels are The front desk where the very best ...An agent Vinny really helped me out with addional service I requested. Thx you Viny ..BTW house keeping where the best .
It a little dated walls are thin . Shower didn't drain well. Balcony door was rough.....I thinks acceptable for the service and location
Reviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in May 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewExcellent location, helpful staff, good service, nice breakfast and very clean
This is not the hotels fault at all, but the dates that I went the hotel was filled with family and children who were not well behaved in neither the common areas or the hallways. I was unable to rest during my stay due to excessive yelling and conversations outside my room door by families and kids. Parents were also not looking after children in breakfast area and many were running around being loud. If you are traveling with kids maybe this is the perfect stay for you. But if you need days of rest and quiet like I did, this is probably not the place for you as it seems to be a family hotel.
Reviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in May 2025
Verified reviewReviewed: 28 April 2025 · Stayed in April 2025
Verified reviewGood location, friendly staff, good breakfast
Bad WiFi in the room, elevators take too long
Dear, Thank you for sharing your experience with us. We are happy to hear that you enjoyed our location, the service provided by our staff and the breakfast. We are sorry that you had difficulties with the Wi-Fi connection and the delay in the elevators. We are always looking for improvements and are already working to optimize these aspects to offer an even more comfortable experience for our guests. We hope to welcome you back soon so that we can exceed your expectations. Sincerely, Hotel Regency Copacabana
Dear, Thank you for sharing your experience with us. We are happy to hear that you enjoyed our location, the service provided by our staff and the breakfast. We are sorry that you had difficulties with the Wi-Fi connection and the delay i… Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewVery simple hotel. The bed is common not thaaat comfort.
Hello! Thank you for sharing your experience with us. We are sorry that we did not fully meet your expectations regarding comfort and breakfast. Your feedback is very important and will be carefully considered so that we can continually improve our services. We are happy to hear that our location was a positive point during your stay. We hope to have the opportunity to welcome you again and offer an even better experience. Sincerely, Hotel Regency Copacabana
Hello! Thank you for sharing your experience with us. We are sorry that we did not fully meet your expectations regarding comfort and breakfast. Your feedback is very important and will be carefully considered so that we can continually im… Show more
Reviewed: 17 April 2025 · Stayed in April 2025
Verified reviewThe location is easy and very good access to everything. The beds are comfortable. The shower was good. There is a safe. Air conditioning worked. It was clean. Staff friendly
Internet had no capacity. The appliances are run down. The sink at the bathroom is unexpectedly small. The beds could be better positioned. The reception is shabby. The lifts are frightening slow. Noisyfrom the inside and from the outside. Could be a good 2 stars. Not a 3 stars
Dear Guest, Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed our location, the cleanliness of the rooms, the comfort of the beds, the functioning of the air conditioning, as well as the friendliness of our staff. Comments like yours motivate us to maintain a welcoming and quality service. We regret, on the other hand, that some aspects of your stay did not fully meet your expectations. We inform you that your comments about the internet, the structure of the appliances, the size of the sink, the positioning of the beds, the reception, the elevators and the noise level have already been forwarded to the responsible areas for evaluation and improvement. We take all feedback seriously, as it is essential for our continuous improvement process. We hope to have the opportunity to welcome you again and provide an experience more in line with the standard we seek to offer. Sincerely, Hotel Regency Copacabana
Dear Guest, Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed our location, the cleanliness of the rooms, the comfort of the beds, the functioning of the air conditioning, as well as the… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewI only did like the location
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed the location of our hotel. Regarding the elevator and bathrooms, we would like to inform you that we are always looking for continuous improvements to offer the best experience to our guests. Your comment will be passed on to our responsible team, who are already aware of the need to modernize some areas of the hotel. We thank you for your understanding and hope to have the opportunity to welcome you again to provide an even better experience. Sincerely, Hotel Regency Copacabana
Dear Guest, Thank you for your feedback. We are happy to hear that you enjoyed the location of our hotel. Regarding the elevator and bathrooms, we would like to inform you that we are always looking for continuous improvements to offer th… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewReviewed: 26 March 2025 · Stayed in January 2025
Verified reviewLocation was good
Rooms were very small.
Reviewed: 25 March 2025 · Stayed in January 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewLeaving early.
Staff weren’t friendly, facilities weren’t clean. Lifts were slow. Key cards kept failing to work. Breakfast was below average. Plug sockets in room were loose and kept falling out. Air con leaked. I left early.
We appreciate you sharing your feedback, although we regret to hear that your experience did not meet your expectations. We would like to clarify that we value the cleanliness of our accommodations and the friendliness of our staff, who are always available to assist our guests throughout their stay. Regarding the other points mentioned, we inform you that we constantly review our facilities and equipment to ensure the comfort and proper functioning of everything we offer. We sincerely regret that you did not contact us during your stay so that we could resolve any inconvenience immediately. Our goal is always to provide the best possible experience to all guests. We are at your disposal and hope to have the opportunity to welcome you again for a more positive experience. Regency Copacabana Hotel
We appreciate you sharing your feedback, although we regret to hear that your experience did not meet your expectations. We would like to clarify that we value the cleanliness of our accommodations and the friendliness of our staff, who ar… Show more
Reviewed: 13 March 2025 · Stayed in March 2025
Verified reviewReviewed: 11 March 2025 · Stayed in March 2025
Verified reviewLocation near beach and local restaurants. Staff friendly and helpful.
Tried to charge £60 for early check-in and looked at us if we were daft to refuse. There were no negotiations on cost, so we changed in toilet and went to beach. Did do free luggage hold.
Thank you for sharing your experience at the Regency Copacabana Hotel. We are delighted to hear that you enjoyed our prime location, close to the beach and several local restaurants, as well as the friendliness and helpfulness of our staff. We apologize for any inconvenience you may have experienced regarding the early check-in fee. As per our policy, early check-in is subject to availability and may incur additional charges. However, we do offer a free luggage storage service for the convenience of our guests, and we are pleased to hear that this option met your needs. Thank you for choosing the Regency Copacabana Hotel and we look forward to welcoming you back on your next visit to Rio de Janeiro. Sincerely, Regency Copacabana Hotel
Thank you for sharing your experience at the Regency Copacabana Hotel. We are delighted to hear that you enjoyed our prime location, close to the beach and several local restaurants, as well as the friendliness and helpfulness of our staff.… Show more