Reviews of Hotel Fasano Sao Paulo Itaim 5 stars
706 Rua Pedroso Alvarenga, Itaim Bibi District, Sao Paulo, CEP 04531-002, Brazil
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Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 24 June 2025 · Stayed in June 2025
Verified reviewEverything is high end in terms of Brazilian hospitality!
Dear Mr. Flavio, Thank you very much for your generous words. We are truly delighted to know that your experience reflected the best of Brazilian hospitality, and that every aspect of your stay conveyed a high standard of quality and care. Feedback like yours is a true motivation for our entire team, who dedicate themselves daily to providing impeccable service with attention to detail and genuine warmth. It will be a pleasure to welcome you back again soon. Sincerely, Eduarda Ketzer General Manager Hotel Fasano São Paulo – Itaim
Dear Mr. Flavio, Thank you very much for your generous words. We are truly delighted to know that your experience reflected the best of Brazilian hospitality, and that every aspect of your stay conveyed a high standard of quality and car… Show more
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewFasano has been my favourite hotel brand in Brasil for years. The new hotel in Itaim brings the same unique Brazilian design and vibe to the neighbourhood of Itaim. The team is amazing, including the concierge (especially Denis) for providing a professional and personalised service that I have not experienced elsewhere. Loved it (and can’t wait to be back!).
Dear Mr. Philippe, Thank you very much for sharing such a generous and enthusiastic review. It is truly rewarding to know that your experience at the new Hotel Fasano São Paulo – Itaim reflected the same standard of excellence, aesthetics, and authenticity that has long inspired your loyalty to our brand. Your mention of the team — especially Denis — brings great joy to all of us. Feedback like yours reinforces our commitment to providing genuinely personalized and attentive service. We look forward to welcoming you back soon. Please count on us to make each future visit even more special. Sincerely, Eduarda Ketzer General Manager Hotel Fasano São Paulo – Itaim
Dear Mr. Philippe, Thank you very much for sharing such a generous and enthusiastic review. It is truly rewarding to know that your experience at the new Hotel Fasano São Paulo – Itaim reflected the same standard of excellence, aesthetics… Show more
Reviewed: 24 February 2025 · Stayed in January 2025
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewReviewed: 18 January 2025 · Stayed in December 2024
Verified reviewReviewed: 7 January 2025 · Stayed in January 2025
Verified reviewReviewed: 28 December 2024 · Stayed in December 2024
Verified reviewGreat location amazing team and service in the front desk. Average pool, breakfast also quite good even though slow and only the manager really speaks English. The elevator is annoying I have to say.
Great location amazing team and service in the front desk. Average pool, breakfast also quite good even though slow and only the manager really speaks English. The elevator is annoying I have to say.
Dear Mr. Regev, Thank you for sharing your experience with us. We’re glad to know that our location, team, and front desk service contributed positively to your stay. We also appreciate your kind words about breakfast, and we will certainly look into the pace of service to improve the overall experience. Regarding the elevator and the limited English spoken by the team, we truly value your honest feedback. These points are being reviewed internally so we can offer a more comfortable and accessible experience to all our guests. We hope to welcome you back soon with noticeable improvements. Sincerely, Eduarda Ketzer General Manager Hotel Fasano São Paulo Itaim
Dear Mr. Regev, Thank you for sharing your experience with us. We’re glad to know that our location, team, and front desk service contributed positively to your stay. We also appreciate your kind words about breakfast, and we will certain… Show more
Reviewed: 27 December 2024 · Stayed in December 2024
Verified reviewReviewed: 12 November 2024 · Stayed in November 2024
Verified reviewGood location, decent room
Not what I expect from a Fasano hotel, or from any luxury hotel. Arrived at 4pm and we were told my room wasn't ready. We were told to wait at the lounge and tea was going to be brought. No tea after 30 minutes. Room as ready at 5:30pm. No excuses given. We went out around 7pm in the evening and asked the doorman/bellboy for help with getting a taxi. We were simply told there were no taxis around. We walked one block and there were 4 taxis parked at a taxi station. The room was stylish but jammed with furniture, one could hardly walk around. A round table was too high for chairs too low. Very strange room setup overall. No water kettle, no iron (we asked for one and they tried hard to sell us their pressing service at something like $50 a piece). Bathroom had no hooks for towels and robes. No kleenex, etc. Noise isolation was terrible. We could hear cars and boles roaring outside all night long - it's a busy gastronomy street. We could hear a couple having sex on room next door. One could hear from the corridor too, at another room. We expressed several other observations and complaints to staff a front desk, but they weren't very interested in feedback. Overall, the younger members of the staff were clearly not well trained, or in the wrong line of business. one who came to deliver food in our room didn't know how to open a wine bottle. Some of the more veteran staff (at bar and restaurant) were very good and professional. The heavily tattooed and pierced barwoman made good drinks but she look very out of place in what is supposed to be a very classy bar. In sum, a lot was wrong for a hotel of this price and category. Very disappointing.
Reviewed: 6 November 2024 · Stayed in October 2024
Verified reviewReviewed: 30 August 2024 · Stayed in August 2024
Verified reviewEverything
Nothing
Dear Mr. Daniel, Thank you very much for taking the time to share your impressions of the Hotel Fasano São Paulo- Itaim, it was a pleasure to welcome you. Our hotel continually strives to meet your needs and exceed your expectations. Thank you once again for sharing your experience and we hope to have the opportunity to serve you again. Sincerely, Eduarda Ketzer General Manager Hotel Fasano São Paulo- Itaim
Dear Mr. Daniel, Thank you very much for taking the time to share your impressions of the Hotel Fasano São Paulo- Itaim, it was a pleasure to welcome you. Our hotel continually strives to meet your needs and exceed your expectati… Show more
Reviewed: 3 August 2024 · Stayed in August 2024
Verified reviewReviewed: 3 July 2024 · Stayed in June 2024
Verified reviewModern chic clean
Dear Mr. Phil, Thank you very much for your words about your stay at our hotel. It is an immense joy to know that we were able to create an experience that you enjoyed so deeply. Your positive feedback is a source of inspiration for the entire team. Each member works hard to ensure that our guests receive exceptional service and a comfortable and enjoyable stay. Knowing that we have achieved our goal with you is incredibly rewarding. We hope to have the opportunity to welcome you again soon. We assure you that we will continue to do everything possible to make every moment of your stay as special as the last. Thank you for choosing our hotel and for sharing your delightful experience. We look forward to serving you again in the future. Sincerely, Eduarda Ketzer General Manager Hotel Fasano São Paulo- Itaim
Dear Mr. Phil, Thank you very much for your words about your stay at our hotel. It is an immense joy to know that we were able to create an experience that you enjoyed so deeply. Your positive feedback is a source of inspiration for the… Show more
Reviewed: 20 April 2024 · Stayed in February 2024
Verified reviewReviewed: 20 January 2024 · Stayed in January 2024
Verified reviewReviewed: 8 January 2024 · Stayed in January 2024
Verified reviewHard to fault this hotel.
That i had to pay for breakfast. Most of the staff couldn't speak english, but the service levels were great.
Dear Zaid, We are truly touched to receive your words about your stay in our hotel. It is gratifying to know that our team provided excellent service. However, we regret that the breakfast charge and the language barrier impacted your experience. This is not the standard we aim to achieve, and your feedback is essential for our improvement. Thank you for sharing your experience and motivating us to continue striving to offer the best possible service. We look forward to welcoming you again and providing you with an even more memorable stay. If you need anything or have any specific preferences for your next visit, please do not hesitate to let us know.
Dear Zaid, We are truly touched to receive your words about your stay in our hotel. It is gratifying to know that our team provided excellent service. However, we regret that the breakfast charge and the language barrier impacted your expe… Show more
Reviewed: 30 December 2023 · Stayed in December 2023
Verified reviewStylish comfortable clean elegant
Dear Mrs. Laura, We were truly thrilled to receive your kind and complimentary words about your stay at our hotel. It is a privilege to receive such positive feedback and to know that we exceeded your expectations. We look forward to welcoming you again to our hotel and to offering you another wonderful stay. We are here to make every moment of your stay unforgettable. Thank you again for your generosity in sharing your experience and we hope to have you with us again soon. Sincerely, Eduarda Ketzer General Manager Hotel Fasano São Paulo- Itaim
Dear Mrs. Laura, We were truly thrilled to receive your kind and complimentary words about your stay at our hotel. It is a privilege to receive such positive feedback and to know that we exceeded your expectations. We look forward to we… Show more
Reviewed: 28 December 2023 · Stayed in December 2023
Verified reviewReviewed: 8 December 2023 · Stayed in December 2023
Verified reviewBedroom
Pool, pool service, extremely high rates
Dear Ms. Renata, Thank you for your feedback on your stay. We are sorry that your experience did not meet your expectations regarding the room and pool rates. We are constantly striving to improve our services and your comments are very important to us. If there is anything more specific we can do to improve your experience, please let us know. We hope to have the opportunity to welcome you again and provide you with a more satisfactory stay. Sincerely, Eduarda Ketzer General Manager Hotel Fasano Itaim
Dear Ms. Renata, Thank you for your feedback on your stay. We are sorry that your experience did not meet your expectations regarding the room and pool rates. We are constantly striving to improve our services and your comments are very imp… Show more
Reviewed: 17 November 2023 · Stayed in November 2023
Verified reviewDefinitely the location
The reception staff wasn't that friendly... and when I call from the room most often they didn't pick up and not called back.
Dear Ms. Jeanne, Thank you for sharing your experience with us. We are pleased to know that our location met your expectations. However, we sincerely regret that the reception team did not demonstrate the warmth we strive to provide and that you faced difficulties in reaching out to them. Your feedback is extremely important, and we will address this with the team to ensure a more welcoming and efficient service in the future. We appreciate your input and hope to have the opportunity to provide you with a much more positive experience on your next visit. Sincerely, Eduarda Ketzer General manager Hotel Fasano São Paulo - Itaim
Dear Ms. Jeanne, Thank you for sharing your experience with us. We are pleased to know that our location met your expectations. However, we sincerely regret that the reception team did not demonstrate the warmth we strive to provide and t… Show more
Reviewed: 31 October 2023 · Stayed in October 2023
Verified review