Reviews of Fast Sleep Suites by Slaviero Hoteis - Hotel dentro do Aeroporto de Guarulhos - Terminal 2 - desembarque oeste 3 stars
Rodovia Hélio Smidt Ala Oeste, Guarulhos, CEP 07190-100, Brazil
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewNice, clean place, very convenient if you need to sleep at the airport
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewI booked specifically a room inside the terminal for my mother and grandmother so they can spend the night at the airport and then to continue with their next flight the day after. My grandmother needs assistance and cannot walk much. The people at the hotel took advantage of them and took them to another facility outside the airport. This is shameful and I’ll raise a complaint to the Consumer Rights at Booking.com and with the asap Paulo authorities.
Dear Jenny Gabriela, Your feedback is very important to us, and we are saddened to hear that we did not meet your expectations. We sincerely apologize for the experience that your mother and grandmother had during their stay. We understand the importance of accessibility and comfort, especially for guests who need assistance. Please note that we have two units of the hotel in terminal 02, with Fast Sleep Guarulhos By Slaviero on the east side and Fast Sleep Suites on the west side where the reservation was made. The distance between the hotels is approximately 5 minutes walking inside the airport, so the guests may have confused the unit of their reservation. In this case, staff members are authorized to accompany guests to the correct unit to avoid further misunderstandings. We checked our system, and check-in and check-out were completed normally. Thank you for reaching out, and we remain at your disposal for any clarifications. Best Regards, Carla Costa Customer Relations Department
Dear Jenny Gabriela, Your feedback is very important to us, and we are saddened to hear that we did not meet your expectations. We sincerely apologize for the experience that your mother and grandmother had during their stay. We understan… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in May 2025
Verified reviewThe location was a little bit confusing, but i slept great! The bed and pillows were GREAT! :) I would definitely stay there again to take a earlier flight in GRU.
Dear Melina, Thanks for rating our hotel! We are glad that you enjoyed your stay and hope to see you soon. Best Regards, Carla Costa Customer Relations Department
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewNothing.
We asked for clear information about the location of the hotel two days prior our arrival given that weren’t going through immigration due as we were only in transit in Brazil. The staff responded that the hotel was accessible to us, but they didn’t specify that we would have to go through immigration. Not only did it take us over two hours to locate the hotel, and the WhatsApp responses were very slow, but we also lost all the items we had purchased at duty free because we had to go through security again—and the items weren’t allowed (a loss of over $100). Finally, we decided not to stay there as we were disgusted by the whole situation.
Dear Mr. Giacomo, We sincerely appreciate you sharing your experience with us. We regret to hear that our customer service did not meet your expectations. Just so you know, our reservations desk is open 10:00 AM to 5:00 PM (Monday to Saturday), and our reception desk is open 24 hours a day. We recognize that sometimes demand may exceed our immediate service capacity. Regarding the location, a map with step-by-step directions to the hotel is automatically sent via the Booking.com chat. As you asked via the Booking.com chat, you were informed that the hotel was located in a public area. Your feedback will be used to review our processes and minimize similar situations in the future. Our goal is to provide a pleasant experience for all guests. Thank you for contacting us and we remain at your disposal for any further clarification. Best Regards, Carla Costa Customer Relations Department
Dear Mr. Giacomo, We sincerely appreciate you sharing your experience with us. We regret to hear that our customer service did not meet your expectations. Just so you know, our reservations desk is open 10:00 AM to 5:00 PM (Monday to Satur… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThere was no breakfast.
There’s no space to turn around in the room.
Dear Axelson, Your feedback is very important to us, and we are saddened that we did not meet your expectations. The hotel was designed with an innovative concept that is different from conventional hotels. The proposal is to offer our clients "cabins" that cater to rest and bathing. Nevertheless, we still provide practicality and comfort for those who need to stay inside the airport and close to their check-in, ensuring security for your boarding.Thank you for your contact, and we remain at your disposal for any additional clarifications. Sincerely, Carla Costa Customer Relationship Manager
Dear Axelson, Your feedback is very important to us, and we are saddened that we did not meet your expectations. The hotel was designed with an innovative concept that is different from conventional hotels. The proposal is to offer our cli… Show more
Reviewed: 20 July 2025 · Stayed in June 2025
Verified reviewsomewhat difficult to find the correct hotel
Dear Karen, Thanks for rating our hotel! We are glad that you enjoyed your stay and hope to see you soon. Best Regards, Carla Costa Customer Relations Department
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewN/A
I unfortunately can’t say anything about the property itself because I couldn’t find it. I had arrived at the international terminal of the São Paulo airport following a long international flight. I booked a stay at this hotel believing it was easily accessible from the international terminal but to my disappointment, it seems it is located in the domestic terminal and consequently, I would need to go through passport control and enter Brazil. I didn’t have a visa. Moreover, this was more work than I was expecting. Also, the signage is poor. I read the reviews of travelers who were able to find it - it seems - without any problems but I don’t know how. I am pretty well traveled so I blame my inability to find it on the hotel’s lack of clear information and guidance. Instead of this hotel, I highly recommend the TRYP by Wyndham which is located in Terminal 3 and is easily accessible to international travelers seeking a place to sleep or rest during a long layover. Just follow the sign “Hotel” in Terminal 3. It is a bit of a walk but other than that it is fine. Unable to find Fast Sleep, I got a room here for a 6 hour layover - so worth it!
Dear Mr(s) Duane, Thank you for taking the time to share your review with us. Regarding your feedback on the location, you can find it on the Booking.com website, which states that the hotel is located in the domestic arrivals area of Terminal 2. It is approximately 8 minutes from Terminal 3 to Terminal 2 after exiting the arrivals area. A map with directions is automatically sent via the Booking.com chat, with step-by-step directions to Fast Sleep Suites. Thank you for contacting us and we remain at your disposal for any further information. Best Regards, Carla Costa Customer Relations Department
Dear Mr(s) Duane, Thank you for taking the time to share your review with us. Regarding your feedback on the location, you can find it on the Booking.com website, which states that the hotel is located in the domestic arrivals area of Term… Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 15 July 2025 · Stayed in June 2025
Verified reviewClean and comfortable. Simple but very effective. Facilities are good and well taken care, just price could be a bit more affordable, other than that it’s a great place to overnight and go fresh to onward journey.
Dear Mrs. Marcela,Thank you for choosing Slaviero Fast Sleep as your option for rest and bathing at Guarulhos Airport. Your feedback is very important for us to continue promoting improvements in the service and services provided by the hotel.We hope to see you soon!Sincerely,Carla CostaCustomer Relationship Manager
Dear Mrs. Marcela,Thank you for choosing Slaviero Fast Sleep as your option for rest and bathing at Guarulhos Airport. Your feedback is very important for us to continue promoting improvements in the service and services provided by the hot… Show more
Reviewed: 12 July 2025 · Stayed in June 2025
Verified reviewReviewed: 11 July 2025 · Stayed in June 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewGreat stay for a night between flights. Clean bedroom, comfy bed and great shower. Location is very convenient, I didn’t have to leave the airport when arrived really late from an international flight.
Dear Viviane, Thanks for rating our hotel! We are glad that you enjoyed your stay and hope to see you soon. Best Regards, Carla Costa Customer Relations Department
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 25 June 2025 · Stayed in June 2025
Verified reviewLocation and convenience for Terminal 2. Cleanliness.
Noise. Walls are very thin so you hear other people’s movements and noise in the corridor. Not a problem for me as I use earphones to block out the noise, but could be an issue for others.
Dear Michael, Thank you for choosing Slaviero Fast Sleep as your choice of rest and bath at Guarulhos Airport. Your evaluation and comments are very important so that we can continue promoting improvements in the service and services provided by the hotel. We hope to see you soon! Best Regards, Carla Costa Customer Relations Department
Dear Michael, Thank you for choosing Slaviero Fast Sleep as your choice of rest and bath at Guarulhos Airport. Your evaluation and comments are very important so that we can continue promoting improvements in the service and services prov… Show more
Reviewed: 21 June 2025 · Stayed in June 2025
Verified reviewLocation, mattress.
Toilets
Dear Anyelo Michell, Thank you for your review of our hotel! We are glad that you enjoyed your stay and we hope to see you again soon. Sincerely, Carla Costa Guest Relations Manager
Reviewed: 19 June 2025 · Stayed in June 2025
Verified reviewN/A
They knocked on doors a lot which woke me up earlier than I had wanted to wake.
Dear Heide, Thank you for choosing Slaviero Fast Sleep as your choice of rest and bath at Guarulhos Airport. Your evaluation and comments are very important so that we can continue promoting improvements in the service and services provided by the hotel. We hope to see you soon! Best Regards, Carla Costa Customer Relations Department
Dear Heide, Thank you for choosing Slaviero Fast Sleep as your choice of rest and bath at Guarulhos Airport. Your evaluation and comments are very important so that we can continue promoting improvements in the service and services provide… Show more